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Assistance method and apparatus

  • US 6,546,372 B2
  • Filed: 02/13/2001
  • Issued: 04/08/2003
  • Est. Priority Date: 03/22/1999
  • Status: Expired due to Term
First Claim
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1. A method of connecting two parties in real time, the method comprising:

  • displaying a list of people to a user via an internet connection with said user prior to the user submitting a question;

    the list indicating individually whether each person in the list of people is currently available to telephonically communicate with said user at a time when said user is viewing the list;

    in response to the user selecting a displayed icon corresponding to a person from the list, automatically establishing a telephonic connection between the selected person and the user prior to the user submitting a question to the selected person; and

    said automatically establishing the telephonic connection includes a central controller placing a telephone call to said user, and said central controller placing a telephone call to said selected person.

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