Platform-independent DNT intelligent network

• US 6,549,539 B1
• Filed: 11/24/1998
• Issued: 04/15/2003
• Est. Priority Date: 11/24/1998
• Status: Expired due to Term

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Inventors: Neyman, Igor
• Primary Examiner(s): Olms, Douglas
• Assistant Examiner(s): Pizarro, Ricardo M.
• Application Number:
  US09/199,613
• Time in Patent Office: 1,603 Days
• Field of Search: 370/401, 370/352, 370/353, 370/354, 370/355, 370/356, 370/400, 370/392, 370/404, 370/405, 370/410, 370/465, 379/219, 379/220, 379/224, 379/201, 709/204, 709/209
• US Class Current: 370/401
• CPC Class Codes: H04L 45/00 Routing or path finding of packets in data switching networks routing or path finding in wireless networks H04W40/00
• CPC Class Codes: H04L 45/56 Routing software
• CPC Class Codes: H04M 3/5191 interacting with the Internet
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/127 where the session control protocols comprise SIP and SS7
• CPC Class Codes: H04M 7/128 Details of addressing, directories or routing tables

Abstract

A packet-data network comprising interconnected IP Routers of various manufacture has monitoring-and-control servers directly connected to plural IP Routers and executing common software providing functions for the IP Routers. The monitoring-and-control servers are interconnected independently of the data-packet network, and share status and control information between IP Routers. Functionality of IP Routers in the network is thus standardized. In special cases the servers are telephony servers running applications providing DNT telephony functions to the IP Routers, and the functions of the IP Routers in the network is rendered platform-independent.

Claims

1. A data packet network, comprising:

at least a first IP Router and a second IP Router connected in the data-packet network;

a first monitoring-and-control server connected by a first data link to the first IP Router;

a second monitoring-and-control server connected by a second data link to the second IP Router; and

a third data link directly connecting the first and the second monitoring-and-control servers to one another;

wherein each monitoring-and-control server monitors and controls the IP Router to which it is directly connected, and wherein the first and second monitoring-and-control servers share data over the third data link such that the operations of each of the first and second IP Routers in the network are standardized.

2. The data packet network of claim 1 wherein the monitoring-and-control servers are particularly adapted to monitor data packets associated with DNT calls, and to provide telephony functions to the IP Routers connected to the monitoring and control servers.

3. The data-packet network of claim 1 wherein the data packet network is the Internet.

4. The data-packet network of claim 1 further comprising an Interactive Voice Response (IVR) unit, wherein the first IP Router together with the first monitoring-and-control server and the first data link are configured to operate as a DNT telephony service control point (SCP), capable of connecting incoming DNT calls to the IVR unit, and of using elicited information to further route calls from the SCP.

5. The data-packet network of claim 3 further comprising a protocol-translation bridge server capable of bi-directionally translating calls between the data-packet network and a dedicated-connection network, and wherein the SCP routes DNT calls over the bridge server into a connected dedicated-connection intelligent network.

6. The data-packet network of claim 5 wherein the dedicated-connection network is a publicly-switched telephony network.

7. A method for standardizing operation of two or more IP Routers in a data-packet network, comprising steps of:

(a) connecting monitoring-and-control servers to each of the IP Routers; and

(b) interconnecting the monitoring-and-control servers independently of the function of the IP Routers;

(c) standardizing the functionality of each connected IP Router by execution of common applications on the monitoring-and-control Servers.

8. The method of claim 7 wherein the monitoring and control servers are telephony servers executing software providing DNT telephony functions to the connected IP Routers.