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Assistance method and apparatus

  • US 6,549,889 B2
  • Filed: 02/13/2001
  • Issued: 04/15/2003
  • Est. Priority Date: 03/22/1999
  • Status: Expired due to Term
First Claim
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1. A method of connecting two parties in real time, the method comprising:

  • providing a set of experts to a consumer via a connection with said consumer prior to the consumer submitting a question;

    indicating whether each expert is currently available to telephonically communicate with said consumer at a time when said consumer is provided with the set of experts;

    in response to the consumer selecting an expert from the set, automatically establishing a telephonic connection between the expert and the consumer prior to the consumer submitting a question to the expert; and

    said automatically establishing the telephonic connection includes a central controller placing a telephone call to said consumer, and said central controller placing a telephone call to said expert.

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