Automated access telephone system
First Claim
1. An automated access system for use in a telephone network environment, comprising:
- a control station having a predetermined access telephone number;
a caller telephone station;
a portable dialer adapted to transmit signals via said caller telephone station, said signals including a first series of signals which represent said predetermined access telephone number, and a second series of signals which represent a dialer ID number;
said control station comprising a CPU associated with a router, a database, said database storing instructions associated with dialer ID numbers;
said control station being configured to receive said second series of signals and in response thereto to route the call to provide a specified service, wherein the specified service is a function of both said dialer ID number and the instructions associated with said dialer ID number.
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Accused Products
Abstract
Computerized switching system provides a method of connecting a caller and a called party or target by a manual or automated dialer by informing a control station of a PIN or ID number and optionally the service type, and having the call routed based on preprogrammed numbers provided by the called party. The call is routed to a destination that may be based on many factors, including the hour of day, priority of call, service type, destination and origination of caller and other programmed commands. The called party has the ability to administer the routings and direct all call flows, including destination, scanning originator, time, etc. A dialer service pre-programmed with access and PIN numbers may be used to automate these procedures. A dialer may also be incorporated in a pager to permit automated access of pager messages.
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Citations
18 Claims
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1. An automated access system for use in a telephone network environment, comprising:
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a control station having a predetermined access telephone number;
a caller telephone station;
a portable dialer adapted to transmit signals via said caller telephone station, said signals including a first series of signals which represent said predetermined access telephone number, and a second series of signals which represent a dialer ID number;
said control station comprising a CPU associated with a router, a database, said database storing instructions associated with dialer ID numbers;
said control station being configured to receive said second series of signals and in response thereto to route the call to provide a specified service, wherein the specified service is a function of both said dialer ID number and the instructions associated with said dialer ID number. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A method of providing communication services comprising:
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utilizing a portable dialer to transmit a first series of signals through the handset of a caller telephone station connected to a central station, wherein said first series of signals dial a predetermined access telephone number of a control station, whereby said caller telephone station is connected to the control station via the central station;
after being connected to said control station, utilizing said portable dialer to transmit a second series of signals through the handset of said caller telephone station to said control station, said second series of signals including signals which represent a dialer ID number;
receiving at said control station said second series of signals and thereafter said control station routing the call to provide a specified service as a function of the instructions associated with the dialer ID represented by said second series of signals received from said portable dialer.
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Specification