Automatic virtual negotiations

• US 6,553,347 B1
• Filed: 05/25/1999
• Issued: 04/22/2003
• Est. Priority Date: 01/25/1999
• Status: Expired due to Fees

• Current Assignee: Activepoint Incorporated
• Original Assignee: Active Point Limited
• Inventors: Tavor, Onn, Avrahan, Gila Ben, Shevchenko, Vadim
• Primary Examiner(s): Millin, Vincent
• Assistant Examiner(s): Nguyen, Nga B.
• Application Number:
  US09/317,956
• Time in Patent Office: 1,428 Days
• Field of Search: 705/14, 705/26, 705/27, 705/80, 705/37, 705/1, 707/3, 707/4, 707/5
• US Class Current: 705/14.25
• CPC Class Codes: G06Q 10/083 Shipping
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/08 Auctions
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G06Q 50/188 Electronic negotiation
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching
• CPC Class Codes: Y10S 707/99934 Query formulation, input preparation, or translation
• CPC Class Codes: Y10S 707/99935 Query augmenting and refining, e.g. inexact access

Abstract

A method for conducting “one to one” commercial negotiations through an electronic medium such as the Internet. The negotiation process consists of sending persuasive texts to the user by the system, including discounts given by the system and responses to the price offers of the user. The system offers the product for a specific price, a price that may be optionally decreased as negotiation continues. The system frequently asks how much the user is willing to pay for the product. Based on the user'"'"'s input, the system may accept the offer or, after one or more unacceptably low inputs from the user, may alternatively end the process of negotiation. Preferably, the system negotiates on many more parameters than simply the price itself. For example, the system may offer the user several presents or benefits in order to secure the sale. Commercial considerations are preferably included during this process. For example, the human merchant (vendor) receives a greater benefit by giving a small discount on the shipping cost than a large discount on the price of the product. The vendor preferably decides how to allocate control to the system. More preferably, the system features natural language capabilities which enable the user to interact as if with a human being, with a natural human language communication style. In addition, preferably the system stores information about users and the negotiation processes, so if the user interacts with the system again, then preferably the system can adjust the negotiation process more specifically for that user.

Claims

1. A method for an automatic negotiation process between a vendor'"'"'s computer and any user through an electronic interface for a product having a starting price, the steps of the method being performed by the computer, the method comprising the steps of:

(a) receiving a natural language query from a user, the query not having been restricted as to the choice of words;

(b) attempting to extract an identifiable meaning from said query and to classify said meaning into one of a group of classes including—

(i) a refusal to purchase the product, (ii) a price offer for the product and (iii) an agreement to purchase the product at the suggested price and (iv) an opinion about the product;

(c) if a meaning has been extracted from said query and classified as a price offer, weighing said price offer against the starting price and against stored negotiation parameters by means of a negotiation comparator;

(d) if said negotiation comparator is fulfilled by said price offer, accepting said price offer; and

(e) alternatively, if said negotiation comparator is not fulfilled by said price offer, offering a discount incentive to the user, determined by a discount incentive comparator.

2. The method of claim 1, wherein said negotiation comparator is a neural network.

3. The method of claim 1, wherein said negotiation comparator includes a pseudorandom generator, such that said price offer fulfills said negotiation comparator according to an output of said pseudorandom generator.

4. The method of claim 1, wherein said negotiation comparator includes a plurality of rules, such that said price offer fulfills said negotiation comparator according to said plurality of roles.

5. The method of claim 1, wherein said discount incentive is selected from the group consisting at least of (i) a price discount on the starting price of the product, (ii) a present, (iii) a discount in a cost of shipping the product (iv) an increase of the number of payments for the product and (v) a benefit.

6. The method of claim 1, wherein said discount incentive comparator is a plurality of rules, such that if the price offer fulfills at least one rule, said discount incentive comparator is fulfilled.

7. The method of claim 1, wherein steps (a), (b), (c) are repeated for a number of repetitions and wherein said number of repetitions fulfills said discount incentive comparator if said number of repetitions is lower than a predetermined maximum number of repetitions for the automatic negotiation process, and is greater than a waiting number of repetitions for waiting until said discount incentive is offered to the user.

8. The method of claim 1, wherein steps (a), (b), (c), (d) and (e) are repeated during each interaction with the user until an ending condition occurs.

9. The method of claim 1, further comprising the steps of:

(f) If the user is new to the vendor, assigning him an identifier;

(g) storing a record of the automatic negotiation process with the user, in association with his identifier;

(h) when a user starts an additional negotiation session, obtaining his identifier and the record stored in association therewith and adjusting the automatic negotiation process according to said record.

10. The method of claim 1, wherein step (e) further comprises the step of sending a promotional comment to the user, justifying the starting price.

11. A program storage device readable by machine, tangibly embodying a program of instructions executable by the machine to perform method steps for an automatic negotiation process between a vendor'"'"'s computer and any user through an electronic interface for a product having a starting price, the method comprising the steps of:

(a) receiving a natural language query from a user, the query not having been restricted as to the choice of words;

(b ) attempting to extract an identifiable meaning from said query and to classify said meaning into one of a group of classes including—

(i) a refusal to purchase the product, (ii) a price offer for the product and (iii) an agreement to purchase the product at the suggested price and (iv) an opinion about the product;

(c) if a meaning has been extracted from said query and classified as a price offer, weighing said price offer against the starting price and against stored negotiation parameters by means of a negotiation comparator;

(d) if said negotiation comparator is fulfilled by said price offer, accepting said price offer; and

(e) alternatively, if said negotiation comparator is not fulfilled by said price offer, offering a discount incentive to the user, determined by a discount incentive comparator.