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Method and apparatus for multiple agent commitment tracking and notification

  • US 6,557,003 B1
  • Filed: 03/28/2000
  • Issued: 04/29/2003
  • Est. Priority Date: 04/30/1998
  • Status: Expired due to Term
First Claim
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1. In a networked communication system, a method for recording and tracking client contacts on behalf of a host organization, comprising steps of:

  • (a) storing the full content of communications to and from clients as entities in a multimedia database;

    (b) relating entities in the database by issue; and

    (c) displaying an object-oriented interface on a video display of the PC workstation, the interface characterized in that database entities may be recalled and displayed as objects in issue-related chronological strings.

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