Notification system for informing a network user of a problem in the network

• US 6,557,122 B1
• Filed: 04/06/1999
• Issued: 04/29/2003
• Est. Priority Date: 04/07/1998
• Status: Expired due to Fees

• Current Assignee: Hitachi, Ltd.
• Original Assignee: Hitachi, Ltd.
• Inventors: Miyazaki, Satoshi, Sugauchi, Kiminori
• Primary Examiner(s): Ray, Gopal C.
• Application Number:
  US09/287,189
• Time in Patent Office: 1,484 Days
• Field of Search: 714/4, 714/57, 709/223, 709/224, 709/238, 709/250, 709/203, 709/219, 370/400, 370/242, 370/351, 340/825.06, 705/1, 455/424
• US Class Current: 714/57
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/2294 by remote test

Abstract

When a problem occurs in communication carried out by a user, information concerning the problem is notified to the user. A network management system transfers a problem notification program to a network device adjacent to a place experiencing the problem. The problem notification program notifies “communication impossible” to a terminal of a transmission source of data output from an output port of the network device.

Claims

1. A network system having a plurality of terminal devices and a plurality of network devices for relaying data among said terminal devices, said terminal devices being used by users of said network system, wherein each network devices includes:

first means for detecting a problem in said network device;

second means for detecting a terminal device which is a transmission source of data output to an output port of said network device in which said problem has occurred; and

means for notifying problem information representing occurrence of said problem in said network device to said terminal device which is the transmission source of data output to said output port detected by said second means for detecting, thereby informing the user of said terminal device of said problem.

2. A network system having a plurality of terminal devices, a plurality of network devices for relaying data among said terminal devices and a network management system for managing said network, wherein:

said network management system includes;

means for generating a problem notification agent which is movable among devices and whose first moving destination is indicated, and

means for assigning an output port to be monitored to the agent thus generated, wherein the problem notification agent moved to the network device thus indicated;

detects a terminal device serving as a transmission source of data output from the output port under monitor which is indicated by the network device concerned; and

notifies problem information representing occurrence of the problem to the terminal device serving as the transmission source thus detected.

3. The network system as claimed in claim 2, wherein said network management system includes means for notifying information to be notified to a user to the problem notification agent moved to the indicated network device;

and

the problem notification agent moved to the indicated network device notifies the information notified from said management system as problem information to the terminal device of the transmission source detected.

4. The network system as claimed in claim 2, wherein said problem notification agent:

detects both a terminal device of a transmission source of the data and a terminal device of a transmission destination;

detects whether the communication with the terminal device of the transmission destination thus detected is possible; and

notifies restoration of the problem to the terminal device of the transmission source when the communication with the terminal device of the transmission destination is possible.

5. The network system as claimed in claim 2, wherein said problem notification agent of said network device detects the terminal device of the transmission source of the data and the terminal device of the transmission destination;

successively moves among network devices along a route directing to the terminal device of the transmission destination of the data while waiting until the movement is possible after notifying problem information representing occurrence of a problem in the terminal device of the transmission source thus detected;

checks whether the communication is possible between the terminal device of the transmission destination of the data concerned and the network device just before the terminal device of the transmission destination of the data concerned when the next moving destination is the terminal device of the transmission destination of the data concerned; and

notifies the check result as problem information to the terminal device of the transmission source of data concerned.

6. The network system as claimed in claim 2, wherein said problem notification agent generates a present agent which moves to the terminal device of the transmission source thus detected before or simultaneously with the notification of the first problem information to the terminal device of the transmission source, and said present agent presents the problem information notified to the terminal device concerned from the problem notification agent which generates the present agent concerned.

7. The network system as claimed in claim 6, wherein when a present agent (second present agent) is moved onto a terminal device in which another present agent (first present agent) already exists, said second present agent requests said first present agent to perform the processing which would be performed by said second present agent if said first present agent did not exist, and said first present agent performs the processing requested by said second present agent.

8. A network system having a plurality of terminal devices and a plurality of network devices for relaying data among said terminal devices, said terminal devices being used by users of said network system, wherein each network device includes:

status monitoring means for detecting a terminal device which is a transmission source of data output from an output port in which a problem has occurred, and generating a problem reception agent in said terminal device which is the transmission source of data output to said output port, said problem reception agent receiving problem information representing the occurrence of the problem from said network device.

9. A network system comprising a plurality of terminal devices and a plurality of network devices for relaying data among said terminal devices, wherein:

each of said terminal devices includes problem notification means for generating a search agent which successively moves among network devices on a route directing to a terminal device of a transmission destination of data for which a problem is recognized, and when said search agent cannot move to a next network device on the route directing to the terminal device of the transmission destination of the data concerned, said search agent notifies occurrence of the problem to the terminal device concerned.

10. The network system as claimed in claim 9, wherein after notifying problem information representing occurrence of the problem to the terminal device of the transmission source detected, said search agent successively moves among network devices along the route directing to the terminal device of the transmission destination of the data while waiting until said search agent is movable, and when the next moving destination is the terminal device of the transmission destination of the data, said search agent checks whether the communication is possible between the terminal device of the transmission destination of the data concerned and the network device just before the terminal device of the transmission destination of the data concerned, and notifies the check result to the terminal device having the problem notification means creating the search agent concerned.

11. The network system as claimed in claim 9, wherein when a search agent (second search agent) is moved onto a terminal device in which another search agent (first search agent) already exists, said second search agent requests said first search agent to perform the processing which would be performed by said second search agent if said first search agent did not exist, and said first search agent performs the processing requested by said second search agent.

12. A network system including a plurality of terminal devices and a plurality of network devices for relaying data among said terminal devices, wherein each of said network devices has problem notifying means, and

wherein said problem notifying means of each network device:

exchanges a message with problem notifying means of another network device which is directly connected to the network device concerned;

analyzes data output from an output port connected to the other network device to detect a terminal device of a transmission source of the data concerned when a problem occurs in the exchange of the message;

notifies problem information representing occurrence of the problem to the terminal device of the transmission source thus detected;

checks, by exchanging a message with a terminal device of a transmission destination of the data, whether communications with the terminal device of the transmission destination of the data are possible after the problem information representing the occurrence of the problem is notified to the terminal device of the transmission source detected; and

notifies restoration of the problem to the terminal device of the transmission source detected if the communications are possible.

13. A method of notifying problem information to a terminal device in a network system comprising a plurality of terminal devices and a plurality of network devices for relaying data among said terminal devices, said terminal devices being used by users of said network system, in each network device the method comprising the steps of:

analyzing data output from an output port in which a problem occurs, first detecting a problem in said network device and second detecting a terminal device which is a transmission source of the data output to an output port of said network device in which said problem has occurred based on the data analysis; and

notifying problem information representing occurrence of said problem in said network device to said terminal device which is the transmission source of data output to said output port detected by said analyzing and second detecting steps, thereby informing the user of said terminal device of said problem.

14. A storage medium for storing a program which is installed and executed in a network device which relays data among a plurality of terminal devices, wherein said program when executed causes said network device to perform the steps of:

analyzing data output from an output port in which a problem occurs, first detecting a problem in said network device and second detecting a terminal device which is a transmission source of the data output to an output port of said network device in which said problem has occurred based on the data analysis; and

notifying problem information representing occurrence of said problem in said network device to said terminal device which is the transmission source of data output to said output port detected by said analyzing and second detecting steps, thereby informing the user of said terminal device of said problem.