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Method and apparatus for providing active help to a user of a voice-enabled application

  • US 6,560,576 B1
  • Filed: 04/25/2000
  • Issued: 05/06/2003
  • Est. Priority Date: 04/25/2000
  • Status: Expired due to Term
First Claim
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1. A method of providing active help to a user of a voice-enabled application, the method comprising:

  • maintaining a usage history of the user, the usage history including a plurality of user-specific variables;

    monitoring dialog states during a session of the user;

    generating an event in response to a specified transition between two dialog states corresponding to speech from the user;

    checking a set of conditions using a set of the plurality of user-specific variables in response to the event; and

    playing a prompt containing information on a specific help topic to the user in response to the set of conditions being satisfied.

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