System and method for automated return to messaging mailbox

• US 6,567,507 B1
• Filed: 05/26/1998
• Issued: 05/20/2003
• Est. Priority Date: 05/26/1998
• Status: Expired due to Term

• Current Assignee: Unify Inc. (Atos SE)
• Original Assignee: Siemens Information & Communication Networks, Inc. (Siemens AG)
• Inventors: Shaffer, Shmuel, Beyda, William J.
• Primary Examiner(s): Weaver, Scott L.
• Assistant Examiner(s): FOSTER, ROLAND G
• Application Number:
  US09/085,138
• Time in Patent Office: 1,820 Days
• Field of Search: 379/88.22, 379/88.23, 379/88.25, 379/88.27, 379/88.28, 379/265, 379/266, 379/265.07, 379/266.01, 379/266.1, 379/88-9-, 379/210.01
• US Class Current: 379/88.19
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308

Abstract

A messaging system (10) includes a voice mail system (VMS) (20) in communication with a telecommunications switch (22). The VMS (20) includes a call processor (28) and a message mailbox (30). The mailbox (30) includes a message queue (32) and a pointer (34). The call processor (28) is capable of transferring a user call and generating a re-call protocol element in response by transfer request received during message playback. The telecommunications switch (22) can reconnect the transferred call after termination thereof to the call processor (28) according to the re-call protocol element. The reconnected call accesses the voice message stored at a return position indicated by the pointer. The call transfer feature can also be used with shared mailboxes.

Claims

1. A messaging system, comprising:

means for playing a voice message in response to a call, wherein the voice message is stored in a message queue;

means for identifying the position of the voice message in the queue;

means for transferring the call to a terminal device as a result of playing the voice message, said transferring means operable to generate a re-call protocol element; and

means for automatically returning the call to the position of the voice message upon disconnecting from the terminal device, said returning means including means for reading said re-call protocol element;

wherein said re-call protocol element includes an instruction for directing said returning means to perform a return and is sent between said transferring means and said returning means.

2. The messaging system of claim 1, further comprising:

means for providing an option to transfer the call during message playback.

3. The messaging system claim 1, further comprising:

means for allowing multiple users to independently access the message queue.

4. The messaging system of claim 3, further comprising:

means for identifying a respective queue position for each of the users.

20. A messaging system in accordance with claim 1, said re-call protocol element including call routing information.

21. A messaging system in accordance with claim 1, said re-call protocol element including a user identification and password.

5. A messaging system, comprising:

a mailbox having a message queue capable of storing a sequence of voice messages;

a pointer indicating a return position in the message queue;

a call processor capable of transferring a call and generating a re-call protocol element in response to a user request received during message playback; and

a telecommunications switch capable of re-connecting the transferred call to the call processor according to the re-call protocol element, the reconnected call accessing a voice message as a function of the pointer;

wherein said re-call protocol element includes an instruction for directing said telecommunications switch to perform a reconnection and is sent between said call processor and said telecommunications switch.

6. The messaging system of claim 5, wherein the re-connected call accesses the voice message stored at the return position indicated by the pointer.

7. The messaging system of claim 5, further comprising:

a security unit for encrypting the pointer.

8. The messaging system of claim 5, wherein the re-call protocol element includes the pointer.

9. The messaging system of claim 5, wherein the re-call protocol element includes a mailbox password.

10. The messaging system of claim 9, further comprising:

a security unit for encrypting the mailbox password.

11. The messaging system of claim 8, further comprising:

a shared mailbox having a shared message queue capable of storing a sequence of voice messages and being accessed by a plurality of users.

13. The messaging system of claim 11, further comprising:

a single-user mailbox having a message queue capable of storing a sequence of voice messages for an individual user.

14. The messaging system of claim 11, further comprising:

a security unit for encrypting a mailbox password.

15. The messaging system of claim 13, wherein the encrypted mailbox password is included in the protocol element.

17. The method of claim 15, further comprising:

providing a caller with an option of transferring the call to the terminal device during message playback.

18. The method of claim 15, further comprising:

encrypting a pointer that indicates the position of the voice message in the queue.

19. The method of claim 15, wherein the message queue is accessible by multiple users.

22. A messaging system in accordance with claim 5, said re-call protocol element including call routing information.

23. A messaging system in accordance with claim 5, said re-call protocol element including a user identification and password.

12. A messaging system, comprising:

a plurality of pointers, corresponding to the users, indicating one or more return positions in the shared message queue;

a call processor capable of transferring a call and generating a re-call protocol element in response to a user request received during message playback, the protocol element including one of the pointers; and

a telecommunications switch capable of re-connecting the transferred call to the call processor according to the recall protocol element, the re-connected call accessing a voice message stored at the return position indicated by the pointer included in the re-call protocol element;

wherein said re-call protocol element includes an instruction for directing said telecommunications switch to perform a reconnection and is sent between said call processor and said telecommunications switch.

24. A messaging system in accordance with claim 12, said re-call protocol element including call routing information.

25. A messaging system in accordance with claim 12, said re-call protocol element including a user identification and password.

16. A method of returning a call to a message queue stored in a voice mail system, comprising:

playing a voice message in response to the call, wherein the voice message is stored in the message queue;

identifying the position of the voice message in the queue;

transferring the call to a terminal device as a result of playing the voice message by disconnecting the call from the voice mail system and generating a re-call protocol element, wherein said re-call protocol element includes an instruction for directing a return and is sent from said voice mail system to a switch;

disconnecting the call from the terminal device; and

re-connecting the call to the voice mail system and returning the call to the position of the voice message by reading said re-call protocol element and automatically skipping at least one message stored in at least one queue position preceding that of the voice message.

26. A method in accordance with claim 16, said re-call protocol element including call routing information.

27. A method in accordance with claim 16, said re-call protocol element including a user identification and password.