Automated telecommunications call processing method
DCFirst Claim
1. A method of determining information about a second location relatively near a first location, the second location being selected from a plurality of possible second locations based on a location identifier received during communication over a network and based on information derived from the United States Census Bureau Topological Integrated Geographic Encoding and Referencing (TIGER) files, the method comprising:
- receiving a location identifier associated with a first location over a network during communication with a first party;
linking the received location identifier to a relatively spatially near second location selected from a plurality of possible second locations based on information obtained at least in part from the TIGER files, the second location having a spatial location definition of any size or shape;
retrieving information associated with said second location in accordance with said linking; and
providing the retrieved information to the network.
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Abstract
A system and method for automatically and seamlessly routing telephone calls across a telephone network. The system includes a telephone switch having a computer, a master file and client file stored in the computer, and means to dynamically link the master file with the client file at routing time to produce a selected client telephone number and transmit the number across the telephone network. The system utilizes Automatic Number Identification to identify the calling party. The master file has a plurality of records having a calling telephone number field and a spatial key field and is updated very frequently. The client file has a plurality of records having a spatial key field and a client telephone number. Methods of generating the client files for three client service area definitions are included in the present invention.
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Citations
71 Claims
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1. A method of determining information about a second location relatively near a first location, the second location being selected from a plurality of possible second locations based on a location identifier received during communication over a network and based on information derived from the United States Census Bureau Topological Integrated Geographic Encoding and Referencing (TIGER) files, the method comprising:
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receiving a location identifier associated with a first location over a network during communication with a first party;
linking the received location identifier to a relatively spatially near second location selected from a plurality of possible second locations based on information obtained at least in part from the TIGER files, the second location having a spatial location definition of any size or shape;
retrieving information associated with said second location in accordance with said linking; and
providing the retrieved information to the network. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A method of locating a nearby location over a communications network based on information derived from the United States Census Bureau Topological Integrated Geographic Encoding and Referencing (TIGER) files, the method comprising:
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receiving a telephone number during a communications session;
determining a location corresponding to the telephone number;
linking the location corresponding to the telephone number to a relatively spatially near second location based on information obtained at least in part from the United States Census Bureau TIGER files;
retrieving information associated with said second location in accordance with said linking; and
providing the retrieved information over the communications network. - View Dependent Claims (26, 27, 28, 29)
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30. A method of enabling a first party to order products or services from a second location relatively nearby a first location, the second location being selected from a plurality of possible second locations based on a first location identifier received during communication over a network, the method comprising:
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receiving a location identifier associated with a first location over a network during communication with a first party;
selecting a relatively spatially nearby order-accepting second location from a plurality of possible second locations using the received location identifier and information obtained at least in part from a file containing a majority of all street links in the United States, including latitude and longitude coordinates at each end of each street link in the file;
retrieving information associated with the selected second location; and
providing the retrieved information to the network to enable the first party to place an order with the selected spatially nearby second location. - View Dependent Claims (31, 32, 33, 34, 35, 36, 37)
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38. A method of associating servicing locations with serviced locations in a network communication system based on address information corresponding to a particular serviced location, the method comprising:
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providing a first database of servicing locations including spatial data and other identifying data for the servicing locations;
providing a second database of serviced locations including spatial data and other identifying data for the serviced locations; and
generating, for transmission in a communication network, a list of at least one servicing location related to a particular serviced location based on the spatial data of the particular serviced location and the spatial data of servicing locations from the first database;
wherein the spatial data from at least one of the first and second databases is derived from a Topological Integrated Geographic Encoding and Referencing (TIGER) file. - View Dependent Claims (39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59)
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60. A method of associating servicing locations with serviced locations in a network communication system based on address information corresponding to a particular serviced location, the method comprising:
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providing a first database of servicing locations including spatial data and other identifying data for the servicing locations;
providing a second database of serviced locations including spatial data and other identifying data for the serviced locations; and
generating, for transmission in a communication network, a list of at least one serviced location related to a particular servicing location based on the spatial data of the particular servicing location and the spatial data of serviced locations from the second database;
wherein the spatial data from at least one of the first and second databases is derived from a Topological Integrated Geographic Encoding and Referencing (TIGER) file. - View Dependent Claims (61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71)
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Specification