Method and system for cross-marketing products and services over a distributed communication network

• US 6,574,606 B1
• Filed: 03/12/1999
• Issued: 06/03/2003
• Est. Priority Date: 03/12/1999
• Status: Expired due to Fees

• Current Assignee: Webloyaltycom Incorporated
• Original Assignee: Webloyaltycom Incorporated
• Inventors: Fernandes, Richard, Bell, Stuart, DʼAgostino, Vincent
• Primary Examiner(s): Coggins, Wynn W.
• Assistant Examiner(s): GARG, YOGESH C
• Application Number:
  US09/267,110
• Time in Patent Office: 1,544 Days
• Field of Search: 705/14, 705/17, 705/4, 705/26, 705/27
• US Class Current: 705/14.27
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0225 Avoiding frauds
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A method and system for cross-marketing products and services to customers of specific merchant web sites on the Internet by a merchant loyalty service provider web site on the Internet, provides a hyperlink to a merchant loyalty service provider web site from a merchant web site whereby customers can access the merchant loyalty service provider web site directly from the merchant web site. The merchant loyalty service provider web site makes to customers of the merchant customer loyalty benefit offers related to the business of said merchant web site, to build customer loyalty to the merchant web site.

Claims

1. A method for cross-marketing products and services to customers of specific merchant websites over a distributed communication network by a merchant loyalty service provider hosting site, comprising the steps of:

providing a link to said merchant loyalty service provider hosting site on said network from a plurality of independent on-line merchant websites on said network whereby customers of different merchant websites can access said merchant loyalty service provider hosting site directly from said on-line merchant websites;

providing at said merchant loyalty service provider hosting site a customer loyalty benefit offer related to the business of a merchant website from which a customer accessed said hosting site, wherein said customer loyalty benefit offer presents to a customer an offer for specific products and/or services, and a benefit award to a customer as an incentive to accept said offer of specific products and/or services, wherein said benefit award is redeemable at the merchant website from which the customer accessed the merchant loyalty service provider hosting site;

receiving at said merchant loyalty service provider hosting site an acceptance of said customer loyalty offer by said customer; and

providing said customer loyalty benefit award to said customer in response to said acceptance.

2. The method of claim 1, wherein a customer is required to make a purchase of said specific products and/or services presented by said offer in order to receive said customer loyalty benefit award.

3. The method of claim 1, wherein said customer loyalty benefit award is redeemable upon a customer'"'"'s next order from said on-line merchant site.

4. The method of claim 1, wherein said merchant loyalty service provider hosting site is transparent to said customer.

5. The method of claim 4, wherein said merchant loyalty service provider hosting site contains graphics which make said merchant loyalty service provider hosting site appear similar to the on-line merchant website from which a customer accessed said merchant loyalty service provider hosting site.

6. The method of claim 1, wherein the step of providing said customer loyalty benefit award comprises the step of sending to the customer a gift certificate redeemable at the on-line merchant website.

7. The method of claim 6, wherein said gift certificate is sent to said customer by e-mail.

8. The method of claim 6, wherein said gift certificate is sent to said customer by facsimile.

9. The method of claim 6, wherein said gift certificate is sent to said customer by mail.

10. The method of claim 1, wherein the step of providing said customer loyalty benefit award comprises the step of providing an amount of insurance coverage for the customer, and sending to the customer a certificate of insurance electronically over said distributed communication network.

11. The method of claim 1, wherein said distributed communication network is the Internet.

12. A method for cross-marketing products and services to customers of specific merchant web sites on the Internet by a merchant loyalty service provider hosting web site on the Internet, comprising the steps of:

providing a hyperlink to said merchant loyalty service provider hosting web site from a plurality of independent merchant web sites whereby customers of different merchant websites can access said merchant loyalty service provider hosting web site directly from said merchant web sites;

providing at said merchant loyalty service provider hosting web site a customer loyalty benefit offer related to the business of a merchant web site from which a customer accessed said hosting site, wherein said customer loyalty benefit offer presents to a customer an offer for specific products and/or services, and a benefit award to a customer as an incentive to accept said offer of specific products and/or services, wherein said benefit award is redeemable at the merchant website from which the customer accessed the merchant loyalty service provider hosting site;

receiving at said merchant loyalty service provider hosting web site an acceptance of said customer loyalty offer by said customer; and

providing said customer loyalty benefit award to said customer in response to said acceptance.

13. The method of claim 12, wherein a customer is required to make a purchase of said specific products and/or services presented by said offer in order to receive said customer loyalty benefit award.

14. The method of claim 12, wherein said customer loyalty benefit award is redeemable upon a customer'"'"'s next order from said merchant web site.

15. The method of claim 12, wherein said merchant loyalty service provider hosting web site is transparent to said customer.

16. The method of claim 15, wherein said merchant loyalty service provider hosting web site contains graphics which make said merchant loyalty service provider hosting web site appear similar to the merchant web site from which a customer accessed said merchant loyalty service provider hosting web site.

17. The method of claim 12, wherein the step of providing said customer loyalty benefit award comprises the step of sending to the customer a gift certificate redeemable at the merchant web site.

18. The method of claim 17, wherein said gift certificate is sent to said customer by e-mail.

19. The method of claim 17, wherein said gift certificate is sent to said customer by facsimile.

20. The method of claim 17, wherein said gift certificate is sent to said customer by mail.

21. A system for cross-marketing products and services to customers of specific merchant web sites on the Internet, comprising:

a merchant loyalty service provider hosting server operatively connected to the Internet, wherein said server is accessible via hyperlink from a plurality of independent merchant web sites whereby customers of different merchant web sites can access said merchant loyalty service provider hosting web site directly from said merchant web sites;

said merchant loyalty service provider hosting server containing a plurality of customer loyalty benefit offer web pages corresponding to the businesses of said merchant web sites, a customer loyalty benefit offer being presented to a customer accessing said loyalty service provider web site from a merchant web site, wherein said customer loyalty benefit offer presents to a customer an offer for specific products and/or services, and a benefit award to a customer as an incentive to accept said offer of specific products and/or services, wherein said benefit award is redeemable at the merchant website from which the customer accessed the merchant loyalty service provider hosting site;

said merchant loyalty service provider hosting web site receiving an acceptance of said customer loyalty offer by said customer; and

said merchant loyalty service provider hosting web site providing said customer loyalty benefit to said customer in response to said acceptance.