System and method for communicating between a special number call answering agency and a mobile action asset

• US 6,584,307 B1
• Filed: 03/03/2000
• Issued: 06/24/2003
• Est. Priority Date: 02/08/2000
• Status: Expired due to Term

• Current Assignee: RPX Corporation
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Weksel, David, Antonucci, James T., Barnier, Brian Glen
• Primary Examiner(s): Le, Thanh Cong
• Assistant Examiner(s): Nguyen, Huy
• Application Number:
  US09/518,997
• Time in Patent Office: 1,208 Days
• Field of Search: 455/403, 455/404, 455/422, 455/445, 455/433, 455/458, 455/461
• US Class Current: 455/422.1
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems

Abstract

In a system and method for communicating between a special number call answering agency and a mobile action asset the answering agency answers a special number call placed by a caller. The mobile asset participates in responding to the call. The answering agency and the mobile asset communicate wirelessly. The answering agency recognizes and interprets special number information, including at least one of caller identification and location information. The system comprises: (a) a special number receiving terminal located with the mobile asset and configured to receive and display selected information of the special number information; the receiving terminal being configured to dial back the caller based upon the selected information and (b) a call bridge configured for actuation at the call answering agency to connect the caller with the mobile asset and provide the selected information to the mobile asset when the call bridge is in an actuated orientation.

Claims

1. A system for communicating between a special number call answering agency and a mobile action asset;

said special number call answering agency answering a special number call placed by a caller;

said mobile action asset participating in responding to said special number call;

said special number call answering agency and said mobile action asset being configured to communicate wirelessly;

said special number answering agency being configured to recognize and interpret special number information;

said special number information including at least one of identification information and location information relating to said caller;

the system comprising;

(a) a special number receiving terminal located with said mobile action asset;

said special number receiving terminal being configured to receive and display selected information of said special number information;

said special number receiving terminal being configured to dial back said caller based upon said selected information; and

(b) a special number call bridge;

said special number call bridge being configured for actuation at said special number call answering agency;

said special number call bridge connecting said caller with said mobile action asset and providing selected information of said special number information to said mobile action asset when said special number call bridge is in an actuated orientation.

2. A system for communicating between a special number call answering agency and a mobile action asset as recited in claim 1 wherein said selected information includes caller identification information.

3. A system for communicating between a special number call answering agency and a mobile action asset as recited in claim 1 wherein said selected information includes caller location information.

4. A system for communicating between a special number call answering agency and a mobile action asset as recited in claim 3 wherein said selected information includes map information indicating said caller location information.

5. A system for communicating between a special number call answering agency and a mobile action asset as recited in claim 1 wherein said mobile action asset includes a mobile computer device;

said mobile computer device being wirelessly communicative with said special number call answering agency.

6. A system for communicating between a special number call answering agency and a mobile action asset as recited in claim 5 wherein said selected information includes caller identification information;

said mobile computer device being configured to display said caller identification information.

7. A system for communicating between a special number call answering agency and a mobile action asset as recited in claim 5 wherein said selected information includes caller location information;

said mobile computer device being configured to display said caller location information.

8. A system for communicating between a special number call answering agency and a mobile action asset as recited in claim 5 wherein said selected information includes map information indicating said caller location information;

said mobile computer device being configured to display said map information.

9. A system for communicating between a special number call answering agency and a mobile action asset as recited in claim 5 wherein said selected information includes caller identification information, and wherein said mobile action asset is configured for using said caller identification information to effect call back to said caller if communications with said caller are interrupted.

10. A system for communicating between a special number call answering agency and a mobile action asset as recited in claim 9 wherein said selected information includes caller location information;

said mobile computer device being configured to display said caller location information.

11. A system for communicating between a special number call answering agency and a mobile action asset as recited in claim 5 wherein said selected information includes caller identification information;

said mobile computer device being configured to display said caller identification information.

12. A system for communicating between a special number call answering agency and a mobile action asset as recited in claim 5 wherein said selected information includes map information indicating said caller location information;

said mobile computer device being configured to display said map information.

13. A system for communicating between a public safety answering position and a mobile emergency action asset;

said public safety answering position answering an emergency service call placed by a caller;

said mobile emergency action asset participating in responding to said emergency service call;

said public safety answering position and said mobile emergency action asset being configured to communicate wirelessly;

said public safety answering position being configured to recognize and interpret emergency service information;

said emergency service information including at least one of identification information and location information relating to said caller;

the system comprising;

(a) an emergency service receiving terminal located with said mobile emergency action asset;

said emergency service receiving terminal being configured to receive and display selected information of said emergency service information;

said emergency service receiving terminal being configured to dial back said caller based upon said selected information; and

(b) an emergency service call bridge;

said emergency service call bridge being configured for actuation at said public safety answering position;

said special number call bridge connecting said caller with said mobile emergency action asset and providing selected information of said emergency service information to said mobile emergency action asset when said emergency service call bridge is in an actuated orientation.

14. A system for communicating between a public safety answering position and a mobile emergency action asset as recited in claim 13 wherein said mobile emergency action asset includes a mobile computer device;

said mobile computer device being wirelessly communicative with said public safety answering position.

15. A system for communicating between a public safety answering position and a mobile emergency action asset as recited in claim 13 wherein said selected information includes caller identification information, and wherein said mobile emergency action asset is configured for using said caller identification information to effect call back to said caller if communications with said caller are interrupted.

16. A system for communicating between a public safety answering position and a mobile emergency action asset as recited in claim 15 wherein said selected information includes caller location information;

said mobile computer device being configured to display said caller location information.

17. A system for communicating between a public safety answering position and a mobile emergency action asset as recited in claim 15 wherein said selected information includes caller identification information;

said mobile computer device being configured to display said caller identification information.

18. A system for communicating between a public safety answering position and a mobile emergency action asset as recited in claim 15 wherein said selected information includes map information indicating said caller location information;

said mobile computer device being configured to display said map information.

19. A method for communicating between a special number call answering agency and a mobile action asset;

said special number call answering agency answering a special number call placed by a caller;

said mobile action asset participating in responding to said special number call;

said mobile action asset including a mobile computer device;

said special number call answering agency and said mobile computer device being configured to communicate wirelessly;

said special number answering agency being configured to recognize and interpret special number information;

said special number information including at least one of identification information and location information relating to said caller;

the method comprising the steps of;

(a) In no particular order;

(1) locating a special number receiving terminal with said mobile action asset;

said special number receiving terminal being configured to receive and display selected information of said special number information;

said special number receiving terminal being configured to dial back said caller based upon said selected information and

(2) providing a special number call bridge;

said special number call bridge being configured for actuation at said special number call answering agency;

(b) orienting said special number call bridge in an actuated orientation to connect said caller with said mobile action asset; and

(c) providing said selected information to said mobile action asset.

20. A method for communicating between a special number call answering agency and a mobile action asset as recited in claim 19 wherein the method comprises the further step of:

(d) displaying said selected information using said mobile computer device.