Methods and apparatus for dialing an emergency telephone number from a teleworking client remotely coupled to a PBX

• US 6,587,546 B2
• Filed: 03/23/2001
• Issued: 07/01/2003
• Est. Priority Date: 03/23/2001
• Status: Expired due to Term

• Current Assignee: Enterprise Systems Technologies S.a.r.l. (Atos SE)
• Original Assignee: Siemens Information And Communication Networks, Inc.
• Inventors: Stumer, Peggy M., Ozery, Nissim, Swartz, David J., Vander Meiden, David A., Goodman, Charles, Budziak, Joseph
• Primary Examiner(s): WOO, STELLA L
• Application Number:
  US09/815,685
• Publication Number:
  US 20020136359A1
• Time in Patent Office: 830 Days
• Field of Search: 379/37-51, 379/234, 379/198, 379/93.09
• US Class Current: 379/37
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 2201/18 Comparators
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/4234 Remote access to features of PBX or home telephone systems-teleworking in a PBX

Abstract

Methods for dialing an emergency telephone number from a teleworking client according to the invention include detecting at the teleworking client when an emergency number is dialed, disconnecting the teleworking client from the PBX/MLTS, connecting the teleworking client to the PSTN, and dialing an associated stored number. The apparatus of the invention resides in software that is installed in off the shelf hardware. Though the invention is described with reference to a teleworking client, it may also be applied to any other dialup network connection.

Claims

1. A method for dialing an emergency number from a client coupled to a remote network via the PSTN, said client including a dialable telephone and said remote network including a remote PBX/MLTS through which said dialable telephone makes phone calls when connected to said PBX/MLTS via the PSTN, said method comprising the steps of:

a) monitoring the network connection for the presence of dialed digits from the dialable telephone;

b) comparing the dialed digits to a predefined sequence of tones corresponding to the emergency number;

c) disconnecting the client from the remote network;

d) coupling the client to the PSTN; and

e) dialing the emergency number.

2. The method according to claim 1 wherein the emergency number dialed is different from the number represented by the dialed digits detected.

3. The method according to claim 1 further comprising the step of prior to dialing the emergency number, dialing an access number.

4. The method according to claim 1 further comprising the step of maintaining a database of emergency numbers associated with incoming dialed digits, wherein said step of comparing includes comparing the dialed digits to all the dialed digits of the emergency numbers in the database.

5. The method according to claim 1 wherein said step of disconnecting includes sending an on-hook signal.

6. The method according to claim 5 wherein said step of coupling includes sending an off-hook signal.

7. The method according to claim 1 wherein said step of comparing includes individually comparing each dialed digit to a sequence of tones corresponding to the emergency number.

8. A method for dialing an emergency number from a client coupled to a remote network via the PSTN, said remote network including a remote PBX/MLTS responsive to messages from the client representing dialed digits, said method comprising the steps of:

a) monitoring the network connection for the presence of messages from the client representing dialed digits;

b) comparing the dialed digits represented by said messages to a predefined sequence of tones corresponding to the emergency number;

c) disconnecting the client from the remote network;

d) coupling the client to the PSTN; and

e) dialing the emergency number.

9. A method for dialing an emergency number from a teleworking client coupled to a remote teleworking server during a teleworking session via the PSTN, said remote teleworking server including a remote PBX/MLTS responsive to dialed digits from said teleworking client, said method comprising the steps of:

a) monitoring the teleworking session for the presence of dialed digits;

b) comparing the dialed digits to a predefined sequence of tones corresponding to the emergency number;

c) terminating the teleworking session;

d) disconnecting the teleworking client from the PSTN;

e) reconnecting the client to the PSTN; and

f) dialing the emergency number.

10. The method according to claim 9 wherein the emergency number signalled to the Central Office is different from the number represented by the dialed digits detected.

11. The method according to claim 9 further comprising the step of prior to dialing the emergency number, dialing an access number.

12. The method according to claim 9 further comprising the step of maintaining a database of emergency numbers associated with dialed digits, wherein said step of comparing includes comparing the dialed digits to all the stored digits of the emergency numbers in the database.

13. The method according to claim 9 wherein said step of disconnecting includes sending an on-hook signal.

14. The method according to claim 13 wherein said step of coupling includes sending an off-hook signal.

15. The method according to claim 9 wherein said step of comparing includes individually comparing each dialed digit to a sequence of digits corresponding to the emergency number(s).

16. An apparatus for dialing an emergency number from a client coupled to a remote network via the PSTN, said remote network including a remote PBX/MLTS responsive to dialed digits from said client, said apparatus comprising:

a) monitoring means for monitoring the network connection for the presence of dialed digits;

b) comparison means coupled to said monitoring means for comparing the dialed digits to a predefined sequence of digits corresponding to the emergency number;

c) connection means coupled to said comparison means for disconnecting the client from the remote network and coupling the client to the PSTN; and

d) a dialer coupled to the PSTN and to said comparison means for dialing the emergency number.

17. The apparatus according to claim 16 wherein the emergency number dialed is different from the number represented by the dialed digits tones detected.

18. The apparatus according to claim 16 wherein said dialer includes means for dialing an access number prior to dialing the emergency number.

19. The apparatus according to claim 16 further comprising database means for maintaining a database of emergency numbers comprised of digits, allowing said database means being coupled to said comparison means.

20. The apparatus according to claim 16 wherein said connection means includes means for sending an on-hook signal.

21. The apparatus according to claim 20 wherein said connection means includes means for sending an off-hook signal.

22. The apparatus according to claim 16 wherein said comparison means includes means for individually comparing each dialed digit to a sequence of digits corresponding to the emergency number.

23. An apparatus for dialing an emergency number from a teleworking client coupled to a remote teleworking server during a teleworking session via the PSTN, said teleworking client including a dialable telephone and said remote teleworking server including a remote PBX/MLTS responsive to dialed digits from said dialable telephone, said method comprising:

a) monitoring means for monitoring the teleworking session for the presence of dialed digits from said teleworking client;

b) comparison means coupled to said monitoring means for comparing the dialed digits to a predefined sequence of digits corresponding to the emergency number;

c) session terminating means coupled to said comparison means for terminating the teleworking session;

d) connection means coupled to said session terminating means for disconnecting the teleworking client from the PSTN and for reconnecting the client to the PSTN; and

e) a dialer coupled to said connection means for dialing the emergency number.

24. The apparatus according to claim 23 wherein the emergency number dialed is different from the number represented by the dialed digits detected.

25. The apparatus according to claim 23 wherein said dialer includes means for dialing an access number prior to dialing the emergency number.

26. The apparatus according to claim 23 further comprising database means coupled to said comparison means for maintaining a database of emergency numbers associated with dialed digits.

27. The apparatus according to claim 23 wherein said connection means includes means for sending an on-hook signal.

28. The apparatus according to claim 27 wherein said connection means includes means for sending an off-hook signal.

29. The apparatus according to claim 23 wherein said comparison means includes means for individually comparing each dialed digit to a sequence of digits corresponding to the emergency number.

30. In a teleworking client apparatus adapted to be coupled to a remote PBX/MLTS via the PSTN such that calls made from the teleworking client apparatus are routed through the remote PBX/MLTS, the improvement comprising:

a) determining means coupled to the teleworking client for determining when an emergency number is dialed by the teleworking client;

b) disconnecting means coupled to the teleworking client and the PSTN for disconnecting the teleworking client from the PSTN such that the teleworking client is disconnected from the remote PBX/MLTS;

c) connecting means coupled to the teleworking client and the PSTN for reconnecting the teleworking client to the PSTN; and

d) dialing means coupled to the PSTN for dialing the emergency number after the teleworking client is reconnected to the PSTN.

31. A method for routing an emergency call from a teleworking client coupled to a remote PBX/MLTS via the PSTN such that calls made from the teleworking client are normally routed through the remote PBX/MLTS, said method comprising:

a) detecting when an emergency number is dialed by the teleworking client;

b) disconnecting the teleworking client from the remote PBX/MLTS;

c) dialing the emergency number via the PSTN without routing through the remote PBX/MLTS.