Maintenance system and method for performing apparatus management using network
First Claim
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1. A maintenance system for using a network to manage apparatuses linked thereto, comprising:
- a receiver adapted to receive maintenance information required for maintaining each of the apparatuses;
a message-transfer unit adapted to transfer, to an information terminal of a serviceperson, a message created based on the maintenance information received by said receiver and which instructs the serviceperson to perform maintenance;
an input unit adapted to allow the serviceperson to input, when the transferred message is displayed by the information terminal, an estimated time of arrival at a location of one of the apparatuses requiring maintenance; and
a transfer unit adapted to transfer the estimated time of arrival to the apparatus requiring maintenance, which is inputted by the serviceperson in said input unit.
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Abstract
A maintenance system for improving maintenance service includes a copying machine and a management server. When a copying machine uses a communication server to notify a management server of malfunction, the management server posts malfunction details and the names of components required for repair to an information terminal of a serviceperson. The copying machine is notified of an estimated time of arrival of the serviceperson, and the time is displayed on an operation panel.
20 Citations
22 Claims
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1. A maintenance system for using a network to manage apparatuses linked thereto, comprising:
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a receiver adapted to receive maintenance information required for maintaining each of the apparatuses;
a message-transfer unit adapted to transfer, to an information terminal of a serviceperson, a message created based on the maintenance information received by said receiver and which instructs the serviceperson to perform maintenance;
an input unit adapted to allow the serviceperson to input, when the transferred message is displayed by the information terminal, an estimated time of arrival at a location of one of the apparatuses requiring maintenance; and
a transfer unit adapted to transfer the estimated time of arrival to the apparatus requiring maintenance, which is inputted by the serviceperson in said input unit. - View Dependent Claims (2, 3, 4, 7, 8, 9, 10)
said message-transfer unit transfers a plurality of estimated times of arrival, from which an estimated time of arrival is to be selected, together with the message; and
said transfer unit transfers one of the plurality of estimated times of arrival selected by the serviceperson.
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7. A maintenance system according to claim 1, wherein the maintenance information includes information necessary to calculate a maintenance charge for each of the apparatuses.
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8. A maintenance system according to claim 1, further comprising a determination unit adapted to determine whether the maintenance information is information required for the maintenance or information representing a malfunction, wherein said message-transfer unit transfers a message instructing the serviceperson to perform maintenance operations when said determination means unit determines that the maintenance information is information required for the maintenance, and transfers a message instructing the serviceperson to perform repair operations when said determination unit determines that the maintenance information is information representing a malfunction.
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9. A maintenance system according to claim 1, wherein said message-transfer unit transfers the message by radio waves.
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10. A maintenance system according to claim 1, wherein each of the apparatuses is one of a copying machine, a printer, and a multifunction apparatus.
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5. A maintenance system for using a network to manage apparatuses linked thereto, comprising:
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a receiver adapted to receive maintenance information required for maintaining each of the apparatuses;
a diagnosis unit adapted to perform a diagnosis for specifying each component required for the maintenance; and
a message-transfer unit adapted to transfer, to an information terminal of a serviceperson, a message created based on the maintenance information received by said receiver and which instructs the serviceperson to perform maintenance, wherein said message-transfer unit transfers information on each specified component together with the message. - View Dependent Claims (6)
said diagnosis unit finds, based on the diagnosis, a quantity of components required for repair; and
said message-transfer unit transfers the quantity of components required together with the message.
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11. A maintenance method of using a network to manage apparatuses linked thereto, comprising:
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a receiving step of receiving maintenance information required for maintaining each of the apparatuses;
a message-transfer step of generating a maintenance-instruction message based on the received maintenance information and transferring the message to an information terminal of a serviceperson; and
a transfer step for, when the message is displayed by the information terminal, transferring, to one of the apparatuses requiring the maintenance, an estimated time of arrival of the serviceperson at a location of the apparatus requiring maintenance, which is input by the serviceperson using the information terminal. - View Dependent Claims (12, 13, 14, 17, 18, 19, 20)
in said message-transfer step, a plurality of estimated times of arrival, from which an estimated time of arrival is to be selected is transferred together with the message; and
in said transfer step, an estimated time of arrival selected by the serviceperson is transferred.
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17. A maintenance method according to claim 11, wherein the maintenance information includes information necessary to calculate a maintenance charge for each of the apparatuses.
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18. A maintenance method according to claim 11, further comprising a determination step of determining whether the maintenance information is information required for the maintenance or information representing malfunction, wherein, in said message-transfer step, a message instructing the serviceperson to perform maintenance operations is transferred when it is determined that the maintenance information is information required for maintenance, and a message instructing the serviceperson to perform repair operations is transferred when it is determined that the maintenance information is information representing a malfunction.
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19. A maintenance method according to claim 11, wherein, in said message-transfer step, the message is transferred by radio waves.
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20. A maintenance method according to claim 11, wherein each of the apparatuses is one of a copying machine, a printer, and a multifunction apparatus.
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15. A maintenance method of using a network to manage apparatuses linked thereto, comprising:
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a receiving step of receiving maintenance information required for maintaining each of the apparatuses;
a diagnosis step of performing a diagnosis for specifying each component required for the maintenance; and
a message-transfer step of generating a maintenance-instruction message based on the received maintenance information and transferring the message to an information terminal of a serviceperson, wherein, in said message-transfer step, information on each specified component is transferred together with the message. - View Dependent Claims (16)
a quantity of components required for repair is found based on the diagnosis; and
,in said message-transfer step, the quantity of components required is transferred together with the message.
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21. A computer-readable recording medium storing a control program for implementing a method of controlling a maintenance system that uses a network to manage apparatuses linked thereto, the control program controlling a computer in the maintenance system to execute a process, and the control program comprising:
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code for a receiving step of receiving maintenance information required for maintaining each of the apparatuses;
code for a message-transfer step of generating a maintenance-instruction message based on the received maintenance information and transferring the message to an information terminal of a serviceperson; and
code for a transfer step of, when the message is displayed by the information terminal, transferring, to one of the apparatuses requiring the maintenance, an estimated time of arrival of the serviceperson at a location of the apparatus requiring maintenance, which is input by the serviceperson using the information terminal.
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22. A control program product for controlling a maintenance system that uses a network to manage apparatuses linked thereto, said control program product controlling a computer in the maintenance system to execute a process, said control program product comprising:
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code for a receiving step of receiving maintenance information required for maintaining each of the apparatuses;
code for a message-transfer step of generating a maintenance-instruction message based on the received maintenance information and transferring the message to an information terminal of a serviceperson; and
code for a transfer step of, when the message is displayed by the information terminal, transferring, to one of the apparatuses requiring the maintenance, an estimated time of arrival of the serviceperson at a location of the apparatus requiring maintenance, which is input by the serviceperson using the information terminal.
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Specification