Enhanced voice mail caller ID

• US 6,590,965 B1
• Filed: 07/31/2001
• Issued: 07/08/2003
• Est. Priority Date: 07/31/2001
• Status: Expired due to Fees

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Communications Inc.
• Inventors: Poole, R. Andrew, Farris, Robert D., Cave, David H., Bartholomew, Dale L.
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US09/917,803
• Time in Patent Office: 707 Days
• Field of Search: 379/67.1, 379/88.14, 379/88.16, 379/88.19, 379/88.2, 379/88.21, 379/88.22, 379/127.01, 379/142.01, 379/142.06, 379/201.01, 379/207.15, 379/220.01
• US Class Current: 379/88.19
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

The telephone network is adapted to supply name and number information to a voice mail system with a forwarded call. The voice mail system stores the name and number type caller ID information in association with the subscriber'"'"'s mailbox. The system may store this information even if the caller does not actually deposit a voice mail message. Later, while the subscriber reviews the mailbox contents, the system offers a verbal announcement of the name and number. A central office switching system may query a line identification database to obtain the name for a caller ID service to the customer premises, in which case, that switching system forwards the name and number to the voice mail system with the forwarded call. In an alternative embodiment, the voice mail system launches the query and receives the name in a response, through the interoffice signaling network.

Claims

1. A method of providing voice mail service with automatic caller identification through a telephone network comprising a traffic network with a plurality of central office switching systems and an interoffice signaling network, the method comprising:

detecting a need to forward a call intended for a voice mail subscriber to a voice mail system providing a voice mailbox for the subscriber;

identifying a telephone number associated with a calling station;

forwarding the call to the voice mail system;

receiving the telephone number in the voice mail system from an end office switching system coupled to the voice mail system;

obtaining name information corresponding to the telephone number by launching a query containing the telephone number from the voice mail system to a line identification database coupled to the interoffice signaling network, and receiving a response containing the name information in the voice mail system from the line identification database;

within the voice mail system, recording the telephone number and the name information received from the network in association with the voice mailbox of the subscriber;

converting the stored telephone number and name information to an audible announcement; and

transmitting the audible announcement through the telephone network from the voice mail system to the subscriber, during a review of contents of the voice mailbox by the subscriber.

2. A method of providing voice mail service with automatic caller identification through a telephone network comprising a traffic network with a plurality of central office switching systems and an interoffice signaling network, the method comprising:

detecting a need to forward a call intended for a voice mail subscriber to a voice mail system providing a voice mailbox for the subscriber;

identifying a telephone number associated with a calling station;

launching a query containing the telephone number, from an end office switching system coupled to a voice mail system, to a line identification database via the interoffice signaling network;

transmitting a response containing name information corresponding to the telephone number to the end office switching system, from the line identification database, via a signaling transfer point of the interoffice signaling network;

forwarding the call to the voice mail system;

receiving the telephone number and the name information from the telephone network in the voice mail system, wherein the step of receiving comprises receiving at least the name information in the voice mail system in a subsequent signaling message from the signaling transfer point, via a link of the interoffice signaling network;

within the voice mail system, recording the telephone number and the name information received from the network in association with the voice mailbox of the subscriber;

converting the stored telephone number and name information to an audible announcement; and

transmitting the audible announcement through the telephone network from the voice mail system to the subscriber, during a review of contents of the voice mailbox by the subscriber.

3. A method as in claim 2, wherein the step of receiving at least the name information in a subsequent signaling message from the signaling transfer point comprises:

launching another query from the voice mail system via the link of the interoffice signaling network; and

receiving another response containing the name, in the voice mail system, from the signaling transfer point, over the link of the interoffice signaling network.

4. A method as in claim 2, wherein:

the step of receiving at least the name information in a subsequent signaling message from the signaling transfer point comprises receiving a signaling message regarding forwarding of the call from an end office switching system coupled to the voice mail system, at the voice mail system via signaling transfer point, and

the signaling message regarding forwarding of the call includes the telephone number supplied from the end office switching system coupled to the voice mail system and contains the name supplied from the signaling transfer point.

5. A method of recording caller identification information from a telephone network in a mail system, the method comprising:

receiving a call intended for a subscriber in the mail system, forwarded from a central office switching system providing telephone network service to the mail system;

with the forwarded call, receiving a telephone number of a station of a calling party in the mail system;

launching a query containing the telephone number from the mail system, through an interoffice signaling network portion of the telephone network;

receiving a response containing a name corresponding to the telephone number in the mail system, via the interoffice signaling network;

storing the telephone number and the corresponding name in the mail system, in association with a mailbox for the subscriber;

converting the stored telephone number and the corresponding name to an audible announcement; and

transmitting the audible announcement of the number and the name through the telephone network from the mail system to the subscriber, during a review of contents of the mailbox by the subscriber.

6. A method as in claim 5, wherein the step of receiving the telephone number comprises receiving a call-related signaling message containing the telephone number, over a link between the central office switching system and the mail system.

7. A method as in claim 5, herein the step of receiving the telephone number comprises receiving a call-related signaling message containing the telephone number over a link of the interoffice signaling network.

8. A method as in claim 5, wherein the mail system comprises a voice mail system, the method further comprising:

receiving an audible message from a caller through the telephone network in the voice mail system;

storing the audible message from the caller in the voice mail system in association with the telephone number and the corresponding name; and

transmitting the audible message from the caller, through the telephone network from the voice mail system to the subscriber, during the review of contents of the voice mailbox by the subscriber.

9. A method as in claim 5, wherein the mail system launches the query to and receives the response from a line identification database.

10. A method as in claim 5, wherein the mail system launches the query to and receives the response from an intelligent signaling transfer point.

11. A telephone network for providing voice mail service and associated caller identification, the network comprising:

a plurality of central office switching systems interconnected by trunk circuits and coupled through subscriber links to customer premises equipment, for providing switched telephone service to and from the subscriber links;

an interoffice signaling network for carrying signaling messages,

the interoffice signaling network comprising a signaling transfer point and signaling links between the signaling transfer point and the central office switching systems;

an identification database, coupled through a signaling link to the signaling transfer point for communication via the interoffice signaling network, the identification database storing data for translating telephone numbers to corresponding subscriber names;

a voice mail system, coupled through a subscriber link to one of the central office switching systems; and

a signaling link between the voice mail system and the signaling transfer point, wherein the telephone network is programmed to perform the following steps;

detecting a need to forward a call intended for a predetermined subscriber to the voice mail system;

identifying a telephone number associated with a calling station;

obtaining name information corresponding to the telephone number from the line identification database via the interoffice signaling network;

forwarding the call to the voice mail system;

transmitting the telephone number and the name information to the voice mail system;

recording the telephone number and the name information in association with a voice mailbox of the predetermined subscriber;

converting the stored telephone number and name information to an audible announcement;

transmitting the audible announcement through the telephone network from the voice mail system to the predetermined subscriber, during a review of contents of the voice mailbox by the subscriber,

wherein the voice mail system sends a query containing the telephone number through the interoffice signaling network and receives a response containing the name through the interoffice signaling network.

12. A telephone network for providing voice mail service and associated caller identification, the network comprising:

a plurality of central office switching systems interconnected by trunk circuits and coupled through subscriber links to customer premises equipment, for providing switched telephone service to and from the subscriber links;

an interoffice signaling network for carrying signaling messages,

the interoffice signaling network comprising a signaling transfer point and signaling links between the signaling transfer point and the central office switching systems, wherein the signaling transfer point comprises an intelligent signaling transfer point;

an identification database, coupled through a signaling link to the signaling transfer point for communication via the interoffice signaling network, the identification database storing data for translating telephone numbers to corresponding subscriber names; and

a voice mail system, coupled through a subscriber link to one of the central office switching systems, wherein the telephone network is programmed to perform the following steps;

detecting a need to forward a call intended for a predetermined subscriber to the voice mail system;

identifying a telephone number associated with a calling station;

obtaining name information corresponding to the telephone number from the line identification database via the interoffice signaling network;

forwarding the call to the voice mail system;

transmitting the telephone number and the name information to the voice mail system;

recording the telephone number and the name information in association with a voice mailbox of the predetermined subscriber;

converting the stored telephone number and name information to an audible announcement; and

transmitting the audible announcement through the telephone network from the voice mail system to the predetermined subscriber, during a review of contents of the voice mailbox by the subscriber.

13. A network as in claim 12, wherein the intelligent signaling transfer point comprises:

interface modules for providing two-way data communications couplings to the signaling links;

a logical packet switching fabric coupled to the interface modules;

a database storing call processing data; and

a program controlled processor coupled to the logical packet switching fabric, for controlling packet switching between interface modules across the logical packet switching fabric and for responding to at least one query message received in the intelligent signaling transfer point in accord with call processing data from the database.

14. A telephone network for providing voice mail service and associated caller identification, the network comprising:

a plurality of central office switching systems interconnected by trunk circuits and coupled through subscriber links to customer premises equipment, for providing switched telephone service to and from the subscriber links;

an interoffice signaling network for carrying signaling messages,

the interoffice signaling network comprising a signaling transfer point and signaling links between the signaling transfer point and the central office switching systems;

an identification database, coupled through a signaling link to the signaling transfer point for communication via the interoffice signaling network, the identification database storing data for translating telephone numbers to corresponding subscriber names;

a voice mail system, coupled through a subscriber link to one of the central office switching systems; and

a services control point, wherein the telephone network is programmed to perform the following steps;

detecting a need to forward a call intended for a predetermined subscriber to the voice mail system;

identifying a telephone number associated with a calling station;

obtaining name information corresponding to the telephone number from the line identification database via the interoffice signaling network;

forwarding the call to the voice mail system;

transmitting the telephone number and the name information to the voice mail system;

recording the telephone number and the name information in association with a voice mailbox of the predetermined subscriber;

converting the stored telephone number and name information to an audible announcement; and

transmitting the audible announcement through the telephone network from the voice mail system to the predetermined subscriber, during a review of contents of the voice mailbox by the subscriber,

the services control point storing a profile for the predetermined subscriber for controlling operations involved in obtaining and transmitting the name to the voice mail system.

15. A telephone network for providing voice mail service and associated caller identification, the network comprising:

a plurality of central office switching systems interconnected by trunk circuits and coupled through subscriber links to customer premises equipment, for providing switched telephone service to and from the subscriber links;

an interoffice signaling network for carrying signaling messages,

the interoffice signaling network comprising a signaling transfer point and signaling links between the signaling transfer point and the central office switching systems;

an identification database, coupled through a signaling link to the signaling transfer point for communication via the interoffice signaling network, the identification database storing data for translating telephone numbers to corresponding subscriber names; and

a voice mail system, coupled through a subscriber link to one of the central office switching systems, wherein the voice mail system comprises;

an interface connection to the one central office switching system for receiving calls;

at least one signaling interface, for connection of a signaling link;

a voice processing unit for transmitting audible messages via the interface connection and for storing audible messages received via the interface connection and the public switched telephone network; and

a controller coupled to the voice processing unit for controlling operation of the voice mail system,

wherein the telephone network is programmed to perform the following steps;

detecting a need to forward a call intended for a predetermined subscriber to the voice mail system;

identifying a telephone number associated with a calling station;

obtaining name information corresponding to the telephone number from the line identification database via the interoffice signaling network;

forwarding the call to the voice mail system;

transmitting the telephone number and the name information to the voice mail system;

recording the telephone number and the name information in association with a voice mailbox of the predetermined subscriber;

converting the stored telephone number and name information to an audible announcement; and

transmitting the audible announcement through the telephone network from the voice mail system to the predetermined subscriber, during a review of contents of the voice mailbox by the subscriber.

16. A network as in claim 15, wherein the at least one signaling interface comprises an interface to a link of the interoffice signaling network.

17. A voice mail system for storing audible messages and caller identification data in association with mailboxes for subscribers, the voice mail system comprising:

an interface connection to a central office switching system of a public switched telephone network;

a voice processing unit for transmitting audible messages via the interface connection and the public switched telephone network and for receiving and for storing audible messages received via the interface connection and the public switched telephone network;

a controller coupled to the voice processing unit for controlling operation of the voice mail system; and

a signaling link interface to the public switched telephone network, the signaling link interface comprising at least a connection to an interoffice signaling network portion of the public switched telephone network,

wherein the controller is programmed so as to control operation of the voice mail system so as to execute the following steps;

receive a telephone number of a caller with signaling for a forwarded call for a specific subscriber'"'"'s voice mailbox;

launch a query via the signaling link interface and the interoffice signaling network, the query containing the telephone number of the caller;

receive a response message via the interoffice signaling network and the signaling link interface, the response message containing a name corresponding to the telephone number of the caller;

store the name and the telephone number of the caller in association with the specific subscriber'"'"'s voice mailbox;

store an audible message if any is received from the caller in association with the stored name and telephone number;

convert the stored name and telephone number to an audible announcement; and

transmit the audible announcement of the name and telephone number along with the audible message if received through the public switched telephone network to the specific subscriber.

18. A voice mail system as in claim 17, wherein the signaling link interface further comprises a connection for a dedicated signaling link between the voice mail system and the central office switching system.

19. A voice mail system as in claim 17, wherein the controller and the signaling link interface provide service switching point capabilities for recognition of trigger events in call processing and signaling communication via the interoffice signaling portion of the public switched telephone network in response to detection of trigger events.