Automated user notification system

• US 6,591,094 B1
• Filed: 04/11/2000
• Issued: 07/08/2003
• Est. Priority Date: 07/06/1999
• Status: Expired due to Term

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: Televoke (Uber Technologies, Inc.)
• Inventors: Bentley, Rick
• Primary Examiner(s): Urban, Edward F.
• Assistant Examiner(s): MEHRPOUR, NAGHMEH
• Application Number:
  US09/547,270
• Time in Patent Office: 1,183 Days
• Field of Search: 455/405, 455/404, 455/410, 455/423, 455/38.4, 455/456, 455/457, 455/425, 455/346, 455/345, 455/466, 342/357.01, 342/426, 342/539, 342/427, 342/428, 342/5.61, 342/5.62, 342/5.63, 701/29, 701/45, 701/49, 340/573.1, 340/573.4
• US Class Current: 455/405
• CPC Class Codes: B60R 2325/205 Mobile phones
• CPC Class Codes: B60R 25/1004 Alarm systems characterised by the type of sensor, e.g. current sensing means using door lock sensors B60R25/1001
• CPC Class Codes: B60R 25/102 a signal being sent to a remote location, e.g. a radio signal being transmitted to a police station, a security company or the owner
• CPC Class Codes: B60R 25/33 of global position, e.g. by providing GPS coordinates
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/83 Notification aspects
• CPC Class Codes: H04M 15/84 Types of notifications
• CPC Class Codes: H04M 15/844 Message, e.g. SMS
• CPC Class Codes: H04M 15/85 characterised by the type of condition triggering a notification
• CPC Class Codes: H04M 15/855 Successful event
• CPC Class Codes: H04M 15/856 Unsuccessful event
• CPC Class Codes: H04M 2203/1016 Telecontrol
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements
• CPC Class Codes: H04W 68/00 User notification, e.g. alerting and paging, for incoming communication, change of service or the like
• CPC Class Codes: H04W 74/06 using polling
• CPC Class Codes: H04W 8/18 Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 8/20 Transfer of user or subscriber data

Abstract

The present invention provides an automated user notification system for monitoring user items and notifying a user when selected conditions occur. A first portion of the notification system comprises a network operations center (NOC). The NOC stores user information about one or more user items and is further coupled to a plurality of communication devices that can automatically contact a user. A second portion of the notification system comprises at least one detector. The detector monitors one or more user items and provides information regarding selected conditions of the user items to the NOC via a communication link. When the information is received by the NOC, the NOC automatically matches the received information to information stored at the NOC to determine if a condition exist wherein the user should be automatically notified.

Claims

1. A method of notifying a user of an occurrence of an event associated with a user item, the method comprising the steps of:

receiving a set of notification instructions from the user by an automatic network operations center, wherein said receiving step is performed automatically without human intervention, and wherein said set of notification instructions are selected from the group consisting of selection of at least one of a plurality of notification devices, said plurality of notification devices coupled to said automatic network operations center, providing a notification sequence, and providing a user-defined notification message;

storing said set of notification instructions with said automatic network operations center;

detecting the occurrence of the event;

transmitting an indicator corresponding to the occurrence of the event over a communication link;

receiving said indicator by said automatic network operations center over said communication link; and

automatically notifying the user of the occurrence of the event with said automatic network operations center, wherein said automatic notification step is performed automatically and without human intervention in accordance with said set of notification instructions, and wherein said automatic notification step follows said notification sequence.

2. The method of claim 1, wherein the event corresponds to a condition of the user item.

3. The method of claim 2, wherein the user item is selected from the group consisting of vehicles, residential property, commercial property, and personal items.

4. The method of claim 1, said detecting step further comprising the step of polling the user item.

5. The method of claim 1, wherein said detecting step is automatic upon the occurrence of the event.

6. The method of claim 1, wherein said set of notification instructions are received by the automatic network operations center from the user via a public information network interface.

7. The method of claim 6, wherein said public information network is the Internet.

8. The method of claim 1, wherein said set of notification instructions are received by the automatic network operations center from the user via a telephone utilizing voice input, wherein said automatic network operations center includes a voice recognition system.

9. The method of claim 1, wherein said set of notification instructions are received by the automatic network operations center from the user via a telephone utilizing keypad input.

10. The method of claim 1, wherein said plurality of notification devices is selected from the group consisting of facsimile machines, telephones, pagers electronic mail, and a public information network interface.

11. The method of claim 1, wherein said at least one user defined notification message is selected from the group consisting of vocal messages and textual messages.

12. The method of claim 1, wherein said communication link is selected from the group consisting of wireless and wired systems.

13. The method of claim 1, wherein said communication link is selected from the group consisting of an AMPS analog cellular phone system, a GSM cellular phone system, a cellular phone system supporting the SMS standard, a cellular phone system supporting the CDPD standard, a satellite based wireless system, an analog phone wire based system, an ISDN phone line based system, a T1 phone line based system, and a DSL phone line based system.

14. The method of claim 1, said detecting step further comprising the step of receiving user item locational information from a GPS receiver with said automatic network operations center.

15. The method of claim 1, said detecting step further comprising the step of receiving event information from an IDB system with said automatic network operations center.

16. The method of claim 1, said detecting step further comprising the step of receiving event information from an ODB system with said automatic network operations center.

17. The method of claim 1, wherein said automatic notification step is further comprised of the step of providing a user item location.

18. The method of claim 1, wherein said detecting step further comprises the step of receiving user item locational information from a GPS receiver with said automatic network operations center, and wherein said automatic notification step further comprises the steps of providing an approximate location of said user item via telephone using a voice synthesizer based on said received user item locational information.

19. The method of claim 1, further comprising the step of automatically performing an action to the user item in response to the occurrence of the event, wherein said step of automatically performing said action is controlled by said automatic network operations.