Automatic capture and reporting of computer configuration data

• US 6,601,190 B1
• Filed: 10/28/1999
• Issued: 07/29/2003
• Est. Priority Date: 10/28/1999
• Status: Expired due to Term

• Current Assignee: Hewlett Packard Enterprise Development LP (Hewlett-Packard Enterprise Company)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Lyons, Tim J., Meyer, John E., Harsany, John S., Dinh, Hung K., Gorman, David E.
• Primary Examiner(s): Beausoliel, Robert
• Assistant Examiner(s): Duncan, Marc M
• Application Number:
  US09/429,681
• Time in Patent Office: 1,370 Days
• Field of Search: 714/26, 714/32, 714/37, 714/46, 714/27, 714/57, 702/188, 702/186, 702/183
• US Class Current: 714/37
• CPC Class Codes: G06F 11/006 Identification G06F11/2289 takes precedence
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/2289 by configuration test

Abstract

A method for servicing computers using diagnostics programs to capture and report comprehensive configuration information to customer service via email.

Claims

1. A method of servicing a computer, the computer including hardware and an operating system, comprising the steps of:

automatically capturing the current configuration data for the hardware and operating system;

requesting a user of the computer to provide information regarding the computer; and

when computer service procedures are initiated, sending said current configuration data, user provided data, and previously captured configuration data to a remote location, wherein said previously captured data comprises the computer'"'"'s initial configuration.

2. The method of claim 1, wherein the remote location is another computer.

3. The method of claim 1, wherein the data is sent by email.

4. The method of claim 1, wherein sending the configuration data to a remote location occurs automatically.

5. A computer system, comprising:

a diagnostics application residing in the computer designed to capture data about the computer, collect information from a user of the computer, and operatively connected to activate the user'"'"'s email;

wherein the application retains previously captured base configuration data about the computer; and

wherein when computer service procedures are initiated, the application requests information from the user, captures current data about the computer, and sends the previously captured base configuration data and the current data to a remote location for use in servicing the computer.

6. The system of claim 5, wherein the data relates to hardware and operating system configuration settings on the computer.

7. The system of claim 5, wherein at least some of the information collected from the computer user is also sent to a remote computer.

8. The system of claim 5, wherein the data is sent by email.