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Statistical computing and reporting for interactive speech applications

  • US 6,606,598 B1
  • Filed: 09/21/1999
  • Issued: 08/12/2003
  • Est. Priority Date: 09/22/1998
  • Status: Expired due to Term
First Claim
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1. A method for generating information useful in improving performance of an interactive speech application program, the method comprising the steps of:

  • receiving, from an event log that is generated by the interactive speech application during a call from a caller, one or more event values associated with one or more calls, wherein each of the event values describes a task carried out by the interactive speech application during the call and in response to interaction with the caller; and

    generating a statistical summary of the performance of the interactive speech application based on the event values.

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