×

System and method for operating a highly distributed interactive voice response system

  • US 6,614,885 B2
  • Filed: 08/14/1998
  • Issued: 09/02/2003
  • Est. Priority Date: 08/14/1998
  • Status: Expired due to Term
First Claim
Patent Images

1. A system for directing calls in a telephone network comprising:

  • means for receiving at a first location calls from a calling party and for interacting with said calling party and for directing each of said calls to a desired terminating application, said receiving means comprising;

    means for interacting with calling parties to determine routing information for each of said calls; and

    means for directing ones of said calls using said routing information;

    means, at a location separate from said first location, for accepting at least a portion of said determined routing information from said first location over a connection separate from the connection of said calling party when said first location interacting means is unable to direct a call of said calling party to the desired terminating application;

    wherein information for sending data to said first location for allowing said first location to direct said call to said desired terminating application; and

    means for providing said portion of said routing information to an operator when said accepting means is unable to determine said routing information, wherein no indication is given to said caller that said operator is assisting in said call directing.

View all claims
  • 3 Assignments
Timeline View
Assignment View
    ×
    ×