×

Customer service system with feedback and method for operating

  • US 6,618,582 B1
  • Filed: 07/15/1998
  • Issued: 09/09/2003
  • Est. Priority Date: 07/15/1998
  • Status: Expired due to Fees
First Claim
Patent Images

1. A method for operating a customer service system in a retail business facility having a plurality of departments, the method including:

  • providing a call box at a location in a department of the retail facility where customers may make calls for assistance by activating the call box;

    sending a signal to a call box controller located within the call box;

    sending a call for assistance from the call box to a central controller;

    accessing a first voice message from memory located at the call box, the first voice message being accessed by the call box controller in response to the signal, and the first voice message instructing the customer to stay at the location of the call box;

    communicating the first voice message from the call box to the customer, instructing the customer to stay at the location of the call box;

    receiving the call for assistance at the central controller;

    accessing a second voice message from memory located at the central controller, the second voice message identifying a location of the call box where the call for assistance originated; and

    broadcasting the second voice message at at least one of a plurality of portable radios.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×