Automated right-party contact telephone system
DCFirst Claim
1. A system configured to route calls, the system comprising:
- a call routing signal for transferring call information;
a dialer responsive to the call routing signal;
first and second hunt groups in electrical communication with the dialer; and
wherein the dialer first routes the call information to the first hunt group and then to the second hunt group upon receiving the call routing signal.
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Accused Products
Abstract
A system is provided for routing telephone calls between at least first and second groups of call-handling stations. A dialer is configured to automatically place telephone calls. Once the call is placed, the dialer routes the call to a first-level hunt group. The first-level hunt group searches for an available first-level call-handling station and routes the call to the available first-level call-handling station. Once the first-level call-handling station establishes contact with the right-party, the first-level call-handling station sends a routing signal to the dialer. The dialer then routes the call to a second-level hunt group, which searches for an available second-level call-handling station. Then the second-level hunt group routes the call to the available second-level call-handling station. The first and second-level call-handling station may be at locations separate from each other.
69 Citations
11 Claims
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1. A system configured to route calls, the system comprising:
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a call routing signal for transferring call information;
a dialer responsive to the call routing signal;
first and second hunt groups in electrical communication with the dialer; and
wherein the dialer first routes the call information to the first hunt group and then to the second hunt group upon receiving the call routing signal. - View Dependent Claims (2, 3, 4, 5)
the call information includes voice information from an outside party;
the first hunt group electrically connects the voice information to one of the first-level call-handling stations;
the dialer automatically routes the voice information to the second-level hunt group upon receiving the call routing signal; and
the second hunt group electrically connects the voice information to one of the second-level call-handling stations.
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3. The system of claim 2, wherein the dialer automatically routes the voice information without voice communication between the first-level call-handling stations and the second-level call-handling stations.
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4. The system of claim 2, wherein the first-level call-handling stations are located remotely from the dialer and the first and second hunt groups.
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5. The system of claim 2, wherein the second-level call-handling stations are located remotely from the dialer and the first and second hunt groups.
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6. A method for routing telephone calls between call-handling stations, the method comprising:
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placing a telephone call;
routing the telephone call placed by a dialer to first-level call-handling stations upon receiving a call routing signal; and
automatically routing the telephone call from the first-level call-handling station to second-level call-handling stations, wherein at least one of the first- or second-level call-handling stations are located at a site remote from the dialer. - View Dependent Claims (7, 8, 9, 10, 11)
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Specification