Transaction support system and information terminal unit connecting thereto

• US 6,628,755 B2
• Filed: 11/12/1999
• Issued: 09/30/2003
• Est. Priority Date: 12/04/1998
• Status: Expired due to Fees

• Current Assignee: Fujitsu Limited, Senshu Bank Ltd. (Senshu Ikeda Holdings Incorporated)
• Original Assignee: Fujitsu Limited, Senshu Bank Ltd. (Senshu Ikeda Holdings Incorporated)
• Inventors: Tanaka, Shinichi, Idei, Shigeru, Nishi, Keizo, Tsujibayashi, Muneichi, Shimada, Takashi, Akita, Kiyofumi
• Primary Examiner(s): Le, Huyen
• Assistant Examiner(s): TRAN, QUOC DUC
• Application Number:
  US09/438,409
• Publication Number:
  US 20020057775A1
• Time in Patent Office: 1,418 Days
• Field of Search: 379/142, 379/93.12, 379/91.01, 379/93.17, 379/201, 379/207, 379/211, 379/223, 379/265, 379/9.03, 379/9.04, 379/142.07, 379/142.16, 379/201.01, 379/201.04, 379/211.01, 379/211.02, 379/265.01, 379/265.02, 379/265.03, 379/265.04, 379/265.09, 379/266.01
• US Class Current: 379/9.04
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G07F 19/211 Software architecture within ATMs or in relation to the ATM network

Abstract

The present invention discloses a transaction support system for processing information from an information terminal unit provided together with a telephone. In the transaction support system, an information storing part stores terminal information concerning a process performed in the information terminal unit, the terminal information corresponding to telephone information identifying the telephone. Then, a displaying part displays the terminal information corresponding to the telephone information when a call from the telephone is received.

Claims

1. A transaction support system connected to at least one transaction terminal unit through one line and separately connected to at least one telephone provided together with the transaction terminal unit through another line, said transaction support system comprising:

an information generating part generating transaction and terminal information concerning a transaction performed in the transaction terminal unit, the transaction and terminal information including telephone information identifying the telephone;

an information storing part storing the transaction and terminal information generated by said information generating part;

a retrieving part retrieving the transaction and terminal information including the telephone information, which is supplied by a public switched telephone network, from said information storing part, when a call from the telephone is received; and

a displaying part, separate from the transaction terminal unit, displaying the transaction and terminal information retrieved by said retrieving part.

6. The transaction support system as claimed in claim 1, wherein said telephone information is a telephone number.

2. A transaction support system connected to at least one transaction terminal unit through one line and separately connected to at least one telephone provided together with the information terminal unit through another line, said transaction support system comprising:

an information generating part generating transaction and terminal information concerning a transaction performed in the transaction terminal unit, the transaction and terminal information including telephone information identifying the telephone;

an information storing part storing the transaction and terminal information generated by said information generating part; and

a displaying part, separate from the transaction terminal unit, displaying the transaction and terminal information corresponding to the telephone stored by the information storing part, when a call from the telephone is received, wherein said information storing part comprises a process database for accumulating the transaction and terminal information including the telephone information when the transaction and terminal information concerns a process performed at the transaction terminal unit based on input information that is input to the transaction terminal unit and includes information reflective of commands input to the transaction terminal unit and messages output to the transaction terminal unit so that said displaying part displays the transaction and terminal information accumulated by said process database when the call from the telephone is received.

3. A transaction support system connected to at least one transaction terminal unit through one line and separately connected to at least one telephone provided together with the information terminal unit through another line, said transaction support system comprising:

an information generating part generating transaction and terminal information concerning a transaction performed in the transaction terminal unit, the transaction and terminal information including telephone information identifying the telephone;

an information storing part storing the transaction and terminal information generated by said information generating part; and

a displaying part, separate from the transaction terminal unit, displaying the transaction and terminal information corresponding to the telephone stored by the information storing part, when a call from the telephone is received, wherein said information storing part comprises a terminal state database for storing the transaction and terminal information corresponding to the telephone information when the transaction and terminal information includes terminal state information showing a state being provided to a customer at the transaction terminal unit so that said displaying part displays the terminal state information when the call from the telephone is received.

4. The transaction support system as claimed in claim 3, wherein said displaying part displays a current screen image of the transaction terminal unit when said terminal state information includes information concerning a current screen image displayed at the transaction terminal unit.

5. A transaction support system connected to at least one transaction terminal unit through one line and separately connected to at least one telephone provided together with the information terminal unit through another line, said transaction support system comprising:

an information generating part generating transaction and terminal information concerning a transaction performed in the transaction terminal unit, the transaction and terminal information including telephone information identifying the telephone;

an information storing part storing the transaction and terminal information generated by said information generating part;

a forwarding part forwarding the transaction and terminal information and a call from the telephone, the transaction and terminal information corresponding to the telephone information of the telephone provided at the transaction terminal unit, to a different terminal unit and a different telephone located together therewith, so that the transaction and terminal information is displayed at the different terminal and the call is connected to the different telephone simultaneously; and

a displaying part, separate from the transaction terminal unit, displaying the transaction and terminal information corresponding to the telephone stored by the information storing part, when the call from the telephone is received.

7. A transaction support method, comprising:

recording progressive transaction information, terminal information, and screen information, responsive to a transaction being progressively processed at a transaction terminal having a screen display and a telephone;

retrieving the recorded progressive transaction information, terminal information, and screen information associated with the transaction terminal as indicated by the terminal information, responsive to a service call made from the transaction terminal'"'"'s telephone during the processing of the transaction;

forwarding the retrieved progressive transaction information, terminal information, and screen information to a service terminal having a telephone;

displaying, at the service terminal, the retrieved and forwarded progressive transaction information, terminal information, and screen information; and

displaying, at the service terminal, a reproduction of the transaction terminal screen display, in accordance with the retrieved and forwarded progressive transaction information, terminal information, and screen information, while at a same time connecting the service call to the service terminal'"'"'s telephone.

8. A transaction support method for supporting a transaction system connected to at least one transaction terminal unit through one line and separately connected to at least one telephone provided together with the transaction terminal unit through another line, the method comprising:

recording transaction information describing a transaction at the transaction terminal responsive to the transaction being progressively processed at the transaction terminal having a screen display and the telephone;

automatically retrieving, based on telephone information supplied by a public switched telephone network, the transaction information associated with the transaction terminal, where the automatic retrieving is responsive to a voice call made from the telephone provided at the transaction terminal;

forwarding the automatically retrieved transaction information to a service terminal having a telephone; and

displaying, at the service terminal, the transaction information.

9. The method as claimed in claim 8, further comprising displaying, at the service terminal, a reproduction of the transaction terminal screen display based on the transaction information.

10. The method as claimed in claim 8, further comprising connecting, substantially simultaneously with said displaying, the call to the telephone provided at the service terminal.

11. The method as claimed in claim 8, further comprising connecting, substantially simultaneously with said displaying, the call to the telephone provided at the service terminal, and

wherein said displaying further comprises displaying, at the service terminal, a reproduction of the transaction terminal screen display based on the transaction information.