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System and method for automated received message handling and distribution

  • US 6,631,399 B1
  • Filed: 08/04/1999
  • Issued: 10/07/2003
  • Est. Priority Date: 07/03/1996
  • Status: Expired due to Fees
First Claim
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1. An automatic message distribution system, comprising:

  • a computer;

    a message distributor executing on said computer to control distribution of digitally-encoded messages that are input to the automatic message distribution system;

    a resource load operatively connected to said message distributor containing resources that process said digitally-encoded messages;

    a resource information maintenance and access process operatively connected to said message distributor for storing resource information pertaining to the status of said resources;

    a distribution message queue operatively connected to said message distributor to store each of said digitally-encoded messages for distribution; and

    a distribution rule maintenance and application process connected to said message distributor to store distribution rules for distributing said digitally-encoded messages to said resources from said distribution message queue in accordance with said resource information.

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