Multiple call waiting in a packetized communication system

• US 6,633,635 B2
• Filed: 12/30/1999
• Issued: 10/14/2003
• Est. Priority Date: 12/30/1999
• Status: Expired due to Fees

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Russell, Jesse E., Wang, Spencer C., Kung, Fen-Chung, Walker, Hopeton
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): Nguyen, Quynh H.
• Application Number:
  US09/475,204
• Publication Number:
  US 20030133558A1
• Time in Patent Office: 1,384 Days
• Field of Search: 379/215.01, 379/214.01, 370/352, 370/356
• US Class Current: 379/215.01
• CPC Class Codes: H04L 12/2801 Broadband local area networks
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/4288 Notifying a called subscriber of an incoming call during an ongoing call, e.g. Call Waiting
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/1255 where the switching fabric and the switching logic are decomposed such as in Media Gateway Control
• CPC Class Codes: H04M 7/126 Interworking of session control protocols
• CPC Class Codes: H04M 7/129 Details of providing call progress tones or announcements

Abstract

In a packetized communications system call waiting functionality is expanded to provide for handling of unlimited calls concurrently of one or more service types. When a subscriber is engaged in an ongoing call, incoming calls can be placed on a call queue by a call manager such that bandwidth and other resources are not allocated to a waiting call between the call manager and broadband residential gateway, and thereafter can be accessed by the subscriber in the order received or in the order desired by the subscriber. For subscribers with a device having video display capability, identification information regarding each call in the queue such as service type waiting time and caller identification information may be displayed at the subscriber'"'"'s premises to allow the subscriber to manage their incoming calls. Also, a particularized tone may be heard to identify the incoming call including its service type.

Claims

1. In a broadband communications network where a subscriber is engaged in a first call, a method for providing a call waiting queue, said method comprising the steps of:

receiving a second call from a calling party directed to the subscriber;

placing the second call on the call waiting queue;

notifying the subscriber engaged in the first call that the second call is waiting;

detecting a waiting condition of the subscriber;

sending a message to the calling party indicating the status of the second call based on the waiting condition of the subscriber;

receiving a data packet from the calling party for updating the status of the second call;

receiving a third call directed to the subscriber;

placing the third call on the call waiting queue; and

notifying the subscriber engaged in the first call that the third call is waiting,

wherein one of the second call and the third call is placed on the call waiting queue when the other one of the second call and the third call is on the call waiting queue.

2. The method according to claim 1 further comprising the steps of:

responsive to a signal from the subscriber, connecting one of the second call and the third call to the subscriber and placing the first call on the call waiting queue with the one of the second call and the third call unconnected to the subscriber.

3. The method according to claim 2, wherein the signal from the subscriber identifies the one of the second call and the third call to be connected.

4. The method according to claim 2, wherein said step of connecting includes the steps of:

determining which one of the second call and the third call has been on the call waiting queue longer; and

connecting the call that has been on the call waiting queue the longest to the subscriber.

5. The method according to claim 1, wherein said step of notifying the subscriber of the second call includes transmitting a notifier to each communication device of the subscriber, wherein the notifier transmitted can vary among each communication device.

6. The method according to claim 5, wherein the notifier transmitted to one communication device includes video information.

7. The method according to claim 5, wherein the notifier transmitted to one communication device includes voice information.

8. The method according to claim 5, wherein the notifier includes caller identification information.

9. The method according to claim 5, further comprising the step of transmitting information to the subscriber regarding each call on the call waiting queue.

10. The method according to claim 9, wherein the information includes amount of time each call has been on the call waiting queue.

11. The method according to claim 9, wherein the information includes type of service for each call on the call waiting queue.

12. The method according to claim 11, wherein the types of services include voice, data, videophone, and multimedia.

13. The method according to claim 1, wherein the broadband communications network is an IP telephony network.

14. The method according to claim 1, wherein the first call and the second call are of differing service types.

15. The method according to claim 1 further comprising the step of transmitting a notification to a calling party who made the second call that the second call is being placed on the call waiting queue responsive to said step of placing the second call on the call waiting queue.

16. In an IP telephony network where a subscriber is engaged in a first call of a first service type, a method for providing a call waiting queue, said method comprising the steps of:

receiving a second call of a second service type different from the first service type from a calling party directed to the subscriber;

placing the second call on the call waiting queue;

notifying the subscriber engaged in the first call that the second call is on the call waiting queue;

detecting a waiting condition of the subscriber;

sending a message to the calling party indicating the status of the second call based on the waiting condition of the subscriber;

receiving a data packet from the calling party for updating the status of the second call; and

responsive to a signal from the subscriber, connecting the second call to the subscriber.

17. The method according to claim 16, wherein the first service type is one of voice, data, video, and multimedia and the second service type is another one of voice, data, video, and multimedia.

18. The method according to claim 16, wherein said step of connecting involves connecting the second call to a multimedia computer.

19. The method according to claim 16, wherein said step of connecting involves connecting the second call to one of a telephone, videophone, TV, or computer.