Information reception processing method and computer-telephony integration system

• US 6,636,587 B1
• Filed: 06/24/1998
• Issued: 10/21/2003
• Est. Priority Date: 06/25/1997
• Status: Expired due to Fees

• Current Assignee: Hitachi, Ltd.
• Original Assignee: Hitachi, Ltd.
• Inventors: Matsui, Susumu, Nagai, Yasuhiko
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): SING, SIMON P
• Application Number:
  US09/103,816
• Time in Patent Office: 1,945 Days
• Field of Search: 370/352, 370/356, 370/401, 370/270, 379/88.06, 379/88.25, 379/93.11, 379/87, 379/142.14, 379/88.13, 379/88.14, 379/88.17, 379/88.18, 379/88.19, 379/88.22, 379/88.23, 379/100.03, 379/118, 379/67.1, 379/68
• US Class Current: 379/88.14
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 2207/20 hybrid systems
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

When a sender sends a transmission message to a receiver by use of a communication appliance such as telephone, portable telephone, facsimile or electronic mail, the transmission massage is temporarily received by a computer-telephony integration (CTI) server. The CTI server makes reference to a user contact table to thereby specify a contact point of the receiver at present and the kind of a communication appliance capable of being used by the receiver which are registered in advance in the user contact table. Then, the CTI server sends the transmission message to the receiver after automatic media conversion in accordance with the communication appliance and reception condition which are allowed for the receiver to use. A reception condition requested by the sender may be reflected in a part of the reception condition of the receiver.

Claims

1. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point; and

said conversion by said contact adjustment means from said arrived information into said converted information including media conversion determined by selecting one from at least conversion from speech to text, conversion from text to speech and conversion from image to speech,

wherein said reception-environment-information registration means includes storage means for storing reception-environment information, and means for accepting a reception-environment-information setting operation from the outside of said system,

wherein said means for accepting a reception-environment-information setting operation has a function for displaying a reception-environment-information setting screen to carry out said reception-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store reception-environment setting data set by said accepted input; and

said function for displaying a reception-environment-information setting screen displays a screen on which at least reception-condition information can be inputted, and

wherein said function for displaying a reception-environment-information setting screen displays a screen on which at least one kind of information among priority information for indicating priority in processing of information to be transmitted, connection-format information for indicating a timelike-connection format of information transmission containing an instruction as to whether said information to be transmitted must be transmitted immediately or not, language information for indicating whether said information to be transmitted is required to be translated or not, contact-content information for indicating the degree of the contact content of said information to be transmitted, and transfer-route information for designating a transfer route can be inputted.

2. A computer-telephony integration system according to claim 1, wherein:

said system further comprises communication means for performing data communication with an information processing apparatus in the outside of said system; and

said means for accepting a reception-environment-information setting operation has a function for transmitting programs and data to a requester through said communication means to carry out said function for displaying a reception-environment-information setting screen and said function for accepting an input in accordance with said screen when a reception-environment-information setting request is accepted from the outside of said system, and further has a function for receiving said reception-environment setting data from said requester through said communication means and delivering said data to said function for making said storage means store information.

3. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point; and

said conversion by said contact adjustment means from said arrived information into said converted information including media conversion determined by selecting one from at least conversion from speech to text, conversion from text to speech and conversion from image to speech,

wherein said system further comprises transmission-environment-information registration means for setting an environment condition in the information sending side in accordance with an original destination in each of receiving-side subjects; and

said transmission-environment-information registration means includes a storage means for storing transmission-environment information, and means for accepting a transmission-environment-information setting operation from the outside of said system.

4. A computer-telephony integration system according to claim 3, wherein said means for accepting a transmission-environment-information setting operation has a function for setting a contact condition of the information sending side selectively from the range of reception-environment information registered by said reception-environment-information registration means.

5. A computer-telephony integration system according to claim 3, wherein:

said means for accepting a transmission-environment-information setting operation has a function for displaying a transmission-environment-information setting screen to carry out said transmission-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store transmission-environment setting data set by the accepted input;

said function for displaying a transmission-environment-information setting screen displays a screen on which at least transmission-request-condition information for indicating a condition requested by the sending side can be inputted.

6. A computer-telephony integration system according to claim 4, wherein:

said means for accepting a transmission-environment-information setting operation has a function for displaying a transmission-environment-information setting screen to carry out said transmission-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store transmission-environment setting data set by the accepted input;

said function for displaying a transmission-environment-information setting screen displays a screen on which at least transmission-request-condition information for indicating a condition requested by the sending side can be inputted.

7. A computer-telephony integration system according to claim 3, wherein, when a transmission-environment-condition information is set, said contact adjustment means judges whether said transmission-environment condition accords with said reception-environment condition so that said contact adjustment means performs contact adjustment on the basis of a condition of ORing said transmission-environment condition and said reception-environment condition when said transmission-environment condition accords with said reception-environment condition and said contact adjustment means performs contact adjustment in accordance with said reception-environment condition when said transmission-environment condition does not accord with said reception-environment condition.

8. A computer-telephony integration system according to claim 4, wherein, when a transmission-environment-condition information is set, said contact adjustment means judges whether said transmission-environment condition accords with said reception-environment condition so that said contact adjustment means performs contact adjustment on the basis of a condition of ORing said transmission-environment condition and said reception-environment condition when said transmission-environment condition accords with said reception-environment condition and said contact adjustment means performs contact adjustment in accordance with said reception-environment condition when said transmission-environment condition does not accord with said reception-environment condition.

9. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point; and

said conversion by said contact adjustment means from said arrived information into said converted information including media conversion determined by selecting one from at least conversion from speech to text, conversion from text to speech and conversion from image to speech,

wherein said system further comprises a transmission-environment-information registration means for setting an environment condition in the information sending side in accordance with an original destination in each of said receiving-side subjects;

said transmission-environment-information registration means includes a storage means for storing transmission-environment information, and means for accepting a transmission-environment- information setting operation from the outside of said system;

said means for accepting a reception-environment-information setting operation has a function for displaying a reception-environment-information setting screen to carry out said reception-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store reception-environment setting data set by the accepted input;

said function for displaying a reception-environment-information setting screen displays a screen on which, among priority information for indicating priority in processing of information to be transmitted, connection-format information for indicating a timelike connection format of information transmission containing an instruction as to whether said information to be transmitted must be transmitted immediately or not, option information concerning said information to be transmitted, contact-content information for indicating the degree of the contact content of said information to be transmitted and transfer-route information for designating a transfer route, at least the priority information and the contact-content information can be inputted as said reception condition;

said means for accepting a transmission-environment-information setting operation has a function for displaying a transmission-environment-information setting screen to carry out said transmission-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store transmission-environment setting data set by the accepted input;

said function for displaying a transmission-environment-information setting screen displays a screen on which at least transmission-request-condition information, priority information for indicating priority in processing of information to be transmitted and contact content information for indicating the degree of the contact content of said information to be transmitted can be inputted as a condition requested by the sending side; and

said contact adjustment means further has a function for comparing priority in the transmission-environment condition with priority in the reception-environment condition when a requested reception subject set in said transmission-environment-condition information can be contacted so that said contact adjustment means performs contact adjustment in accordance with the setting in the transmission-environment condition with respect to both said priority and said contact content when the transmission-environment condition has higher priority.

10. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point; and

said conversion by said contact adjustment means from said arrived information into said converted information including media conversion determined by selecting one from at least conversion from speech to text, conversion from text to speech and conversion from image to speech,

wherein said system further comprises a transmission-environment-information registration means for setting an environment condition in the information sending side in accordance with an original destination in each of said receiving-side subjects;

said transmission-environment-information registration means includes a storage means for storing transmission-environment information, and means for accepting a transmission-environment- information setting operation from the outside of said system;

said means for accepting a reception-environment-information setting operation has a function for displaying a reception-environment-information setting screen to carry out said reception-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store reception-environment setting data set by the accepted input;

said function for displaying a reception-environment-information setting screen displays a screen on which, among priority information for indicating priority in processing of information to be transmitted, connection-format information for indicating a timelike connection format of information transmission containing an instruction as to whether said information to be transmitted must be transmitted immediately or not, option information concerning said information to be transmitted, contact-content information for indicating the degree of the contact content of said information to be transmitted and transfer-route information for designating a transfer route, at least the priority information and the contact-content information can be inputted as said reception condition;

said means for accepting a transmission-environment-information setting operation has a function for displaying a transmission-environment-information setting screen to carry out said transmission-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store transmission-environment setting data set by the accepted input;

said function for displaying a transmission-environment-information setting screen displays a screen on which at least transmission-request-condition information, priority information for indicating priority in processing of information to be transmitted and contact content information for indicating the degree of the contact content of said information to be transmitted can be inputted as a condition requested by the sending side; and

said contact adjustment means further has a function for comparing priority in the transmission-environment condition with priority in the reception-environment condition when a requested reception subject set in said transmission-environment-condition information can be contacted so that said contact adjustment means performs contact adjustment in accordance with the setting in the transmission-environment condition with respect to both said priority and said contact content when the transmission-environment condition has higher priority,

wherein both an appliance used by a human being and a work processing system for performing work processing are said receiving-side subjects.

11. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point; and

transmission-environment-information registration means for setting an environment condition in the information sending side in accordance with an original destination in each of receiving-side subjects;

said transmission-environment-information registration means including a storage means for storing transmission-environment-information, and means for accepting a transmission-environment-information setting operation from the outside of said system,

wherein, when a transmission-environment-condition information is set, said contact adjustment means judges whether said transmission-environment condition accords with said reception-environment condition so that said contact adjustment means performs contact adjustment on the basis of a condition of ORing said transmission-environment condition and said reception-environment condition when said transmission-environment condition accords with said reception-environment condition and said contact adjustment means performs contact adjustment in accordance with said reception-environment condition when said transmission-environment condition does not accord with said reception-environment condition.

12. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point; and

transmission-environment-information registration means for setting an environment condition in the information sending side in accordance with an original destination in each of receiving-side subjects;

said transmission-environment-information registration means including a storage means for storing transmission-environment-information, and means for accepting a transmission-environment-information setting operation from the outside of said system,

wherein said means for accepting a transmission-environment-information setting operation has a function for setting a contact condition of the information sending side selectively from the range of reception-environment information registered by said reception-environment-information registration means, and

wherein, when a transmission-environment-condition information is set, said contact adjustment means judges whether said transmission-environment condition accords with said reception-environment condition so that said contact adjustment means performs contact adjustment on the basis of a condition of ORing said transmission-environment condition and said reception-environment condition when said transmission-environment condition accords with said reception environment condition and said contact adjustment means performs contact adjustment in accordance with said reception-environment condition when said transmission-environment condition does not accord with said reception-environment condition.

13. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point;

a transmission-environment-information registration means for setting an environment condition in the information sending side in accordance with an original destination in each of said receiving-side subjects;

said transmission-environment-information registration means including a storage means for storing transmission-environment information, and means for accepting a transmission-environment- information setting operation from the outside of said system;

said means for accepting a reception-environment-information setting operation has a function for displaying a reception-environment-information setting screen to carry out said reception-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store reception-environment setting data set by the accepted input;

said function for displaying a reception-environment-information setting screen displays a screen on which, among priority information for indicating priority in processing of information to be transmitted, connection-format information for indicating a timelike connection format of information transmission containing an instruction as to whether said information to be transmitted must be transmitted immediately or not, option information concerning said information to be transmitted, contact-content information for indicating the degree of the contact content of said information to be transmitted and transfer-route information for designating a transfer route, at least the priority information and the contact-content information can be inputted as said reception condition;

said means for accepting a transmission-environment-information setting operation has a function for displaying a transmission-environment-information setting screen to carry out said transmission-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store transmission-environment setting data set by the accepted input;

said function for displaying a transmission-environment-information setting screen displays a screen on which at least transmission-request-condition information, priority information for indicating priority in processing of information to be transmitted and contact content information for indicating the degree of the contact content of said information to be transmitted can be inputted as a condition requested by the sending side; and

said contact adjustment means further has a function for comparing priority in the transmission-environment condition with priority in the reception-environment condition when a requested reception subject set in said transmission-environment-condition information can be contacted so that said contact adjustment means performs contact adjustment in accordance with the setting in the transmission-environment condition with respect to both said priority and said contact content when the transmission-environment condition has higher priority.

14. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point,

said system further comprises a transmission-environment-information registration means for setting an environment condition in the information sending side in accordance with an original destination in each of said receiving-side subjects;

said transmission-environment-information registration means includes a storage means for storing transmission-environment information, and means for accepting a transmission-environment-information setting operation from the outside of said system;

said means for accepting a reception-environment-information setting operation has a function for displaying a reception-environment-information setting screen to carry out said reception-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store reception-environment setting data set by the accepted input;

said function for displaying a reception-environment-information setting screen displays a screen on which, among priority information for indicating priority in processing of information to be transmitted, connection-format information for indicating a timelike connection format of information transmission containing an instruction as to whether said information to be transmitted must be transmitted immediately or not, option information concerning said information to be transmitted, contact-content information for indicating the degree of the contact content of said information to be transmitted and transfer-route information for designating a transfer route, at least the priority information and the contact-content information can be inputted as said reception condition;

said means for accepting a transmission-environment-information setting operation has a function for displaying a transmission-environment-information setting screen to carry out said transmission-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store transmission-environment setting data set by the accepted input;

said function for displaying a transmission-environment-information setting screen displays a screen on which at least transmission-request-condition information, priority information for indicating priority in processing of information to be transmitted and contact content information for indicating the degree of the contact content of said information to be transmitted can be inputted as a condition requested by the sending side; and

said contact adjustment means further has a function for comparing priority in the transmission-environment condition with priority in the reception-environment condition when a requested reception subject set in said transmission-environment-condition information can be contacted so that said contact adjustment means performs contact adjustment in accordance with the setting in the transmission-environment condition with respect to both said priority and said contact content when the transmission-environment condition has higher priority,

wherein both an appliance used by a human being and a work processing system for performing work processing are said receiving-side subjects.

15. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point,

wherein said reception-environment-information registration means includes storage means for storing reception-environment information, and means for accepting a reception-environment-information setting operation from the outside of said system,

wherein said means for accepting a reception-environment-information setting operation has a function for displaying a reception-environment-information setting screen to carry out said reception-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store reception-environment setting data set by said accepted input,

said function for displaying a reception-environment-information setting screen displays a screen on which at least reception-condition information can be inputted,

wherein said function for displaying a reception-environment-information setting screen displays a screen on which at least one kind of information among priority information for indicating priority in processing of information to be transmitted, connection-format information for indicating a time-like-connection format of information transmission containing an instruction as to whether said information to be transmitted must be transmitted immediately or not, language information for indicating whether said information to be transmitted is required to be translated or not, contact-content information for indicating the degree of the contact content of said information to be transmitted, and transfer-route information for designating a transfer route can be inputted,

wherein said system further comprises a schedule management means for managing a schedule for each reception subject; and

said means for accepting a reception-environment-information setting operation further has a function for setting reception-environment information with respect to said reception subject in cooperation with said schedule management means.

16. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point; and

transmission-environment-information registration means for setting an environment condition in the information sending side in accordance with an original destination in each of receiving-side subjects;

said transmission-environment-information registration means including a storage means for storing transmission-environment-information, and means for accepting a transmission-environment-information setting operation from the outside of said system,

said conversion by said contact adjustment means from said arrived information into said converted information including media conversion determined by selecting one from at least conversion from speech to text, conversion from text to speech and conversion from image to speech,

wherein when a transmission-environment-condition information is set, said contact adjustment means judges whether said transmission-environment condition accords with said reception-environment condition so that said contact adjustment means performs contact adjustment on the basis of a condition of ORing said transmission-environment condition and said reception-environment condition when said transmission-environment condition accords with said reception-environment condition and said contact adjustment means performs contact adjustment in accordance with said reception-environment condition when said transmission-environment condition does not accord with said reception-environment condition.

17. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point; and

transmission-environment-information registration means for setting an environment condition in the information sending side in accordance with an original destination in each of receiving-side subjects;

said transmission-environment-information registration means including a storage means for storing transmission-environment information, and means for accepting a transmission-environment-information setting operation from the outside of said system,

said conversion by said contact adjustment means from said arrived information into said converted information including media conversion determined by selecting one from at least conversion from speech to text, conversion from text to speech and conversion from image to speech,

wherein said means for accepting a transmission-environment-information setting operation has a function for setting a contact condition of the information sending side selectively from the range of reception-environment information registered by said reception-environment-information registration means, and

wherein, when a transmission-environment-condition information is set, said contact adjustment means judges whether said transmission-environment condition accords with said reception-environment condition so that said contact adjustment means performs contact adjustment on the basis of a condition of ORing said transmission-environment condition and said reception-environment condition when said transmission-environment condition accords with said reception environment condition and said contact adjustment means performs contact adjustment in accordance with said reception-environment condition when said transmission-environment condition does not accord with said reception-environment condition.

18. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point;

said conversion by said contact adjustment means from said arrived information into said converted information including media conversion determined by selecting one from at least conversion from speech to text, conversion from text to speech and conversion from image to speech,

a transmission-environment-information registration means for setting an environment condition in the information sending side in accordance with an original destination in each of said receiving-side subjects;

said transmission-environment-information registration means including a storage means for storing transmission-environment information, and means for accepting a transmission-environment- information setting operation from the outside of said system;

said means for accepting a reception-environment-information setting operation has a function for displaying a reception-environment-information setting screen to carry out said reception-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store reception-environment setting data set by the accepted input;

said function for displaying a reception-environment-information setting screen displays a screen on which, among priority information for indicating priority in processing of information to be transmitted, connection-format information for indicating a timelike connection format of information transmission containing an instruction as to whether said information to be transmitted must be transmitted immediately or not, option information concerning said information to be transmitted, contact-content information for indicating the degree of the contact content of said information to be transmitted and transfer-route information for designating a transfer route, at least the priority information and the contact-content information can be inputted as said reception condition;

said means for accepting a transmission-environment-information setting operation has a function for displaying a transmission-environment-information setting screen to carry out said transmission-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store transmission-environment setting data set by the accepted input;

said function for displaying a transmission-environment-information setting screen displays a screen on which at least transmission-request-condition information, priority information for indicating priority in processing of information to be transmitted and contact content information for indicating the degree of the contact content of said information to be transmitted can be inputted as a condition requested by the sending side; and

said contact adjustment means further has a function for comparing priority in the transmission-environment condition with priority in the reception-environment condition when a requested reception subject set in said transmission-environment-condition information can be contacted so that said contact adjustment means performs contact adjustment in accordance with the setting in the transmission-environment condition with respect to both said priority and said contact content when the transmission-environment condition has higher priority.

19. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point,

said conversion by said contact adjustment means from said arrived information into said converted information including media conversion determined by selecting one from at least conversion from speech to text, conversion from text to speech and conversion from image to speech,

said system further comprises a transmission-environment-information registration means for setting an environment condition in the information sending side in accordance with an original destination in each of said receiving-side subjects;

said transmission-environment-information registration means includes a storage means for storing transmission-environment information, and means for accepting a transmission-environment- information setting operation from the outside of said system;

said means for accepting a reception-environment-information setting operation has a function for displaying a reception-environment-information setting screen to carry out said reception-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store reception-environment setting data set by the accepted input;

said function for displaying a reception-environment-information setting screen displays a screen on which, among priority information for indicating priority in processing of information to be transmitted, connection-format information for indicating a timelike connection format of information transmission containing an instruction as to whether said information to be transmitted must be transmitted immediately or not, option information concerning said information to be transmitted, contact-content information for indicating the degree of the contact content of said information to be transmitted and transfer-route information for designating a transfer route, at least the priority information and the contact-content information can be inputted as said reception condition;

said means for accepting a transmission-environment-information setting operation has a function for displaying a transmission-environment-information setting screen to carry out said transmission-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store transmission-environment setting data set by the accepted input;

said function for displaying a transmission-environment-information setting screen displays a screen on which at least transmission-request-condition information, priority information for indicating priority in processing of information to be transmitted and contact content information for indicating the degree of the contact content of said information to be transmitted can be inputted as a condition requested by the sending side; and

said contact adjustment means further has a function for comparing priority in the transmission-environment condition with priority in the reception-environment condition when a requested reception subject set in said transmission-environment-condition information can be contacted so that said contact adjustment means performs contact adjustment in accordance with the setting in the transmission-environment condition with respect to both said priority and said contact content when the transmission-environment condition has higher priority,

wherein both an appliance used by a human being and a work processing system for performing work processing are said receiving-side subjects.

20. A computer-telephony integration system for transmitting information from an arbitrary information sending source to a specific receiving-side subject which is a destination of information transmission, said system comprising:

a reception-environment-information registration means for registering reception-environment information including, at least, contact-enabled-means information for indicating means allowed to receive information, contact-point information for designating a contact point of means allowed to receive information, and reception-condition information for indicating a condition of information reception at said contact point, in accordance with an original destination in each of receiving-side subjects of information reception;

contact adjustment means for performing contact adjustment by referring to said reception-environment information when information destined for any one of said receiving-side subjects arrives to thereby acquire the contact-enabled-means information and contact-point information which can be received at the destined receiving-side subject, making judgment as to whether or not said arrived information satisfies a reception condition indicated by said reception-condition information of said receiving-side subject, and converting said arrived information so as to satisfy said reception condition and transmitting said converted information to said contact point,

said conversion by said contact adjustment means from said arrived information into said converted information including media conversion determined by selecting one from at least conversion from speech to text, conversion from text to speech and conversion from image to speech,

wherein said reception-environment-information registration means includes storage means for storing reception-environment information, and means for accepting a reception-environment-information setting operation from the outside of said system,

wherein said means for accepting a reception-environment-information setting operation has a function for displaying a reception-environment-information setting screen to carry out said reception-environment-information setting operation, a function for accepting an input in accordance with said screen, and a function for making said storage means store reception-environment setting data set by said accepted input,

said function for displaying a reception-environment-information setting screen displays a screen on which at least reception-condition information can be inputted,

wherein said function for displaying a reception-environment-information setting screen displays a screen on which at least one kind of information among priority information for indicating priority in processing of information to be transmitted, connection-format information for indicating a time-like-connection format of information transmission containing an instruction as to whether said information to be transmitted must be transmitted immediately or not, language information for indicating whether said information to be transmitted is required to be translated or not, contact-content information for indicating the degree of the contact content of said information to be transmitted, and transfer-route information for designating a transfer route can be inputted,

wherein said system further comprises a schedule management means for managing a schedule for each reception subject; and

said means for accepting a reception-environment-information setting operation further has a function for setting reception-environment information with respect to said reception subject in cooperation with said schedule management means.