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System for executing advanced interactive voice response services using service-independent building blocks

  • US 6,647,111 B1
  • Filed: 05/07/1998
  • Issued: 11/11/2003
  • Est. Priority Date: 05/07/1998
  • Status: Expired due to Fees
First Claim
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1. A method for providing advanced interactive voice response services to a customer for handling telephone calls within a telecommunications network, comprising the steps of:

  • defining a reusable set of service-independent building blocks in a node of said telecommunications network, the defining step including, defining rules under which each of said set of service-independent building blocks operate, and defining inputs and outputs for each of said set of service-independent building blocks;

    creating a customer application file using a customer-specified sequence of said service-independent building blocks in a server of said telecommunications network, the creating step including, defining a set of customer specific data for use as inputs into said set of service-independent building blocks during execution, and storing said set of customer specific data in an advanced network database of said server to create a customer specific data file;

    assigning said customer application file an identification number associated with said customer specific data file;

    storing said customer application file on the server;

    retrieving said customer application file for execution by said node from said server over a communications network; and

    executing said customer application file on the node to handle a call.

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