Method and system for printer suggested upgrades to correct errors

• US 6,652,169 B2
• Filed: 02/20/2002
• Issued: 11/25/2003
• Est. Priority Date: 02/20/2002
• Status: Expired due to Fees

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Parry, Travis J.
• Primary Examiner(s): Hirshfeld, Andrew H.
• Assistant Examiner(s): Hamdan, Wasseem H.
• Application Number:
  US10/079,664
• Publication Number:
  US 20030156874A1
• Time in Patent Office: 643 Days
• Field of Search: 400/74, 400/76, 400/582, 400/61, 400/54, 358/1.14, 358/1.15
• US Class Current: 400/74
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 9/4411 Configuring for operating with peripheral devices; Loading of device drivers

Abstract

Methods and apparatus for suggesting upgrades in response to printer errors. In one embodiment, a printer contains an error detecting device and an embedded Web server in communication with a global computer network. If printer errors are detected, error messages are generated. Each error message is conveyed through the embedded Web server to an external computer. The external computer may receive error information conveyed by a large number of printers, which can optionally be monitored and analyzed. Information on a selection of printer upgrades is maintained in a memory of the external computer. The external computer compares each error message received to this selection, if an upgrade corresponding to an error message is available, the system conveys a message detailing the availability of the upgrade.

Claims

1. A method of improving printer productivity, comprising:

providing a printer comprising an error detector for detecting errors in printing functions;

attaching said printer in communication with a network;

providing at least one receiving computer in communication with said network, said at least one receiving computer capable of receiving an error message generated by said printer and conveyed over said network;

performing a print job with said printer;

examining said print job with said error detector for errors;

creating said error message where said examining reveals an error, said error message containing identifying information regarding said error;

transmitting said error message to said at least one receiving computer over said network;

receiving said error message with said at least one receiving computer;

comparing said identifying information of said error message to a set of printer upgrades for determining the availability of an ameliorative upgrade corresponding to said error message; and

transmitting an availability message containing information on the ameliorative upgrade to improve printer productivity.

2. The method of claim 1, wherein the at least one receiving computer includes at least one online error database stored within a memory therein, said at least one online error database capable of receiving said error message generated by said printer and conveyed over said network.

3. The method of claim 2, further comprising processing said error message by said at least one receiving computer to retain said error message in said at least one online error database.

4. The method of claim 3, further comprising analyzing said at least one online error database to determine occurrences of errors for designing said ameliorative upgrades to improve said printer productivity.

5. The method of claim 1, where transmitting an availability message further comprises said at least one receiving computer preparing an email message that is conveyed to a user.

6. The method of claim 1, where transmitting an availability message further comprises, conveying information describing said ameliorative upgrade to said printer.

7. The method of claim 6, further comprising said printer preparing an email message containing said information describing said ameliorative upgrade, and transmitting said email message to a user of said printer.

8. The method of claim 7, where said email message contains a HTML button allowing said ameliorative upgrade to be selected and installed.

9. A method of suggesting printer upgrades, comprising:

attaching a receiving computer in communication with a network; and

receiving an error message at said receiving computer, said error message containing information on a printing error occurring on a first printer, said information including;

identifying information identifying a type of said printing error;

comparing said identifying information of said error message to information on a set of printer upgrades to determine if an ameliorative upgrade corresponding to said error message is available from said set of printer upgrades; and

transmitting an availability message containing information on an available ameliorative upgrade to suggest said available ameliorative upgrade to improve printer function related to said printing error.

10. The method of claim 9, further comprising:

receiving said error message at said receiving computer, said error message containing information on a printing error occurring on a second printer, said information including identifying information identifying the type of said printing error;

comparing said identifying information of said error message to said information on said set of printer upgrades for determining if said ameliorative upgrade corresponding to said error message is available from said set of printer upgrades; and

transmitting an availability message containing information on said available ameliorative upgrade to suggest said available ameliorative upgrade to improve said printer function related to said printing error.

11. The method of claim 10, further comprising:

receiving a plurality of said error messages at said receiving computer, said error messages each containing information on a printing error occurring on a plurality of printers, said information including identifying information identifying the type of said printing error;

comparing said identifying information of said each error message to said information on said set of printer upgrades, to determine if an ameliorative upgrade corresponding to said each error message is available from said set of printer upgrades; and

transmitting an availability message containing information on an available ameliorative upgrade to suggest said available ameliorative upgrade to improve printer function related to said printing error.

12. The method of claim 9, where said first printer incorporates a web server.

13. The method of claim 12, where transmitting said availability message further comprises conveying information describing said available ameliorative upgrade to said first printer.

14. The method of claim 12, further comprising said printer preparing an email message containing said information describing said available ameliorative upgrade, and transmitting said email message to a user of said first printer using said web server.

15. The method of claim 14, where said email message contains a HTML button allowing said available ameliorative upgrade to be selected and installed.

16. The method of claim 12, further comprising downloading said available ameliorative upgrade from said network into a memory of said first printer, using said web server.

17. The method of claim 9, wherein said receiving computer includes at least one online error database stored within a memory therein, said at least one online error database capable of receiving said error message generated by said first printer and conveyed over said network.

18. The method of claim 17, further comprising processing said error message at said receiving computer for retaining said error message in said at least one online error database.