Communication schema of online system and method of status inquiry and tracking related to orders for consumer product having specific configurations
First Claim
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1. An online communication schema for inquiring and tracking status of an online order for a product, comprising:
- a consumer status request message comprising a source identifier identifying at least one of a plurality of web sites from which the consumer status request message originated; and
a consumer status reply message comprising order status information associated with a particular online order, wherein the order status information is retrieved based upon the source identifier.
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Abstract
An online communication schema for inquiring and tracking status of an online order for a product is provided. The communication schema comprises a consumer status request message, which includes a source identifier identifying a web site from which the consumer status request message originated, and a customer identifier identifying a customer who originated the status request message. The communication schema also comprises a consumer status reply message, which includes an order number, and order status information.
280 Citations
39 Claims
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1. An online communication schema for inquiring and tracking status of an online order for a product, comprising:
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a consumer status request message comprising a source identifier identifying at least one of a plurality of web sites from which the consumer status request message originated; and
a consumer status reply message comprising order status information associated with a particular online order, wherein the order status information is retrieved based upon the source identifier. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
status configuration information, comprising;
an order line number identifying a specific product within the online order;
a status code indicative of the status of the order; and
an estimated time of arrival representing product availability and delivery timing.
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3. The communication schema, as set forth in claim 1, wherein the consumer status reply message is associated with an online order for a vehicle, and the consumer status reply message further comprises:
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status configuration information, comprising;
an order line number identifying a specific product configuration within the online order, and each order line number comprising;
a model year;
a vehicle line;
a body style;
a dealer code identifying the dealer who will take delivery of the vehicle;
at least one item number identifying at least one specific product having a product configuration identified by the order line number within the online order;
a status code indicative of the status of the order;
an estimated time of arrival representing product availability and delivery timing; and
a VIN assigned to the vehicle.
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4. The communication schema, as set forth in claim 1, wherein the consumer status reply message is associated with an online order for a vehicle, and the consumer status reply message further comprises:
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status configuration information, comprising;
an order line number identifying a specific product configuration within the online order, and each order line number comprising;
a model year;
a vehicle line;
a body style;
a dealer code identifying the dealer who will take delivery of the vehicle;
at least one item number identifying at least one specific vehicle having a vehicle configuration identified by the order line number within the online order;
at least one status code indicative of the status of the specific vehicle;
at lest one sub-status code indicative of the status of the specific vehicle;
at least one estimated time of arrival representing vehicle availability and delivery timing;
at least one VIN assigned to the vehicle;
an order date;
a price;
an MSRP; and
a price tracking indicator.
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5. The communication schema, as set forth in claim 4, further comprising a last update date and a last update time for each item number.
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6. The communication schema, as set forth in claim 1, further comprising:
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a batch status request message comprising;
an order number; and
an order line number, a batch status reply message comprising;
an order number;
an order line number; and
status information.
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7. The communication schema, as set forth in claim 6, wherein the batch status request message is associated with an online order for a vehicle, and the batch status request message further comprises:
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a model year;
a vehicle line;
a body style;
a dealer code identifying a dealer who will take delivery of the vehicle;
an item number identifying a vehicle configuration;
an estimated time of arrival; and
a VIN assigned to the vehicle.
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8. The communication schema, as set forth in claim 7, wherein the batch status request message further comprises a status code and a sub-status code.
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9. The communication schema, as set forth in claim 6, wherein the batch status reply message further comprises:
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a model year;
a vehicle line;
a body style;
a dealer code;
an item number;
a status code;
a sub-status code;
an estimated time of arrival for the ordered vehicle; and
a VIN assigned to the vehicle.
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10. The communication schema, as set forth in claim 6, wherein the batch status reply message further comprises:
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a last update date; and
a last update time.
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11. The communication schema, as set forth in claim 1, wherein the consumer status request message and the consumer status reply message are XML messages.
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12. The communication schema, as set forth in claim 1, wherein the consumer status request message is initiated by a customer and the order status information is retrieved without further customer intervention.
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13. An online communication schema for inquiring and tracking status of an online order for a product, comprising:
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a consumer status request message comprising a source identifier identifying a web site from which the consumer status request message originated; and
a consumer status reply message comprising order status information associated with a particular online order, wherein the order status information is retrieved based upon the source identifier;
a batch status request message comprising;
an order number identifying the online order;
an order line number identifying the product configuration; and
an item number identifying a specific product having a particular product configuration in the online order; and
a batch status reply message comprising;
the order number;
the order line number;
the item number; and
order status information. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
status configuration information, comprising;
a status code indicative of the status of the order;
an estimated time of arrival representing product availability and delivery timing;
an order date; and
a price for the online order.
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15. The communication schema, as set forth in claim 14, wherein the status configuration information further comprises:
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a manufacturer'"'"'s suggested retail price; and
a price tracking indicator.
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16. The communication schema, as set forth in claim 13, wherein the consumer status reply message is associated with an online order for a vehicle, and the consumer status reply message further comprises:
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status configuration information, comprising;
an order line number identifying a specific product configuration within the online order, and each order line number comprising;
a model year;
a vehicle line;
a body style;
a dealer code identifying the dealer who will take delivery of the vehicle;
at least one item number identifying at least one specific product having a product configuration identified by the order line number within the online order;
a status code indicative of the status of the order;
an estimated time of arrival representing product availability and delivery timing; and
a VIN assigned to the vehicle.
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17. The communication schema, as set forth in claim 13, wherein the consumer status reply message is associated with an online order for a vehicle, and the consumer status reply message further comprises:
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status configuration information, comprising;
an order line number identifying a specific product configuration within the online order, and each order line number comprising;
a model year;
a vehicle line;
a body style;
a dealer code identifying the dealer who will take delivery of the vehicle;
at least one item number identifying at least one specific vehicle having a vehicle configuration identified by the order line number within the online order;
at least one status code indicative of the status of the specific vehicle;
at lest one sub-status code indicative of the status of the specific vehicle;
at least one estimated time of arrival representing vehicle availability and delivery timing;
at least one VIN assigned to the vehicle;
an order date;
a price;
an MSRP; and
a price tracking indicator.
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18. The communication schema, as set forth in claim 17, further comprising a last update date and a last update time for each item number.
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19. The communication schema, as set forth in claim 13, wherein the batch status request message is associated with an online order for a vehicle, and the batch status request message further comprises:
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a model year;
a vehicle line;
a body style;
a dealer code identifying a dealer who will take delivery of the vehicle;
an item number identifying a vehicle configuration;
an estimated time of arrival; and
a VIN assigned to the vehicle.
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20. The communication schema, as set forth in claim 19, wherein the batch status request message further comprises a status code and a sub-status code.
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21. The communication schema, as set forth in claim 13, wherein the batch status reply message further comprises:
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a model year;
a vehicle line;
a body style;
a dealer code;
an item number;
a status code;
a sub-status code;
an estimated time of arrival for the ordered vehicle; and
a VIN assigned to the vehicle.
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22. The communication schema, as set forth in claim 13, wherein the batch status reply message further comprises:
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a last update date; and
a last update time.
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23. The communication schema, as set forth in claim 13, wherein the consumer status request message and the batch status request message are XML messages.
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24. The communication schema, as set forth in claim 13, wherein the consumer status request message is initiated by a customer and the order status information is retrieved without further customer intervention.
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25. An online method of obtaining status information related to an online order for purchasing a product, comprising:
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receiving a status query message, the status query message having a unique identifier identifying the online order;
routing the status query message to a status processor, the status processor generating a status query in response to the status query message;
searching an enterprise product information database for status update data associated with the unique identifier;
extracting the status update data from the enterprise product information database and generating a status reply message incorporating the status update data, the status reply message comprising an order number, a serial number assigned to the ordered product, an estimated time of arrival or availability of the product, and status information; and
storing the contents of the status reply message in a buyer database. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33)
an order source identifier identifying a web site from which the online order originated; and
a customer identifier identifying a customer from whom the online order originated; and
further comprising extracting order status information from the buyer database for communication to a customer, wherein the order status information is extracted based upon at least one of the source identifier and the customer identifier.
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27. The method, as set forth in claim 25, wherein the status query message comprises:
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an order number identifying the online order;
an order line number identifying a product configuration within the online order; and
an item number identifying a particular product having a particular product configuration.
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28. The method, as set forth in claim 25, wherein the status reply message further comprises:
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an order line number identifying a specific product configuration within the online order, and each order line number comprising;
a model year;
a vehicle line;
a body style;
a dealer code identifying the dealer who will take delivery of the vehicle;
at least one item number identifying at least one specific product having a product configuration identified by the order line number within the online order;
a status code indicative of the status of the order;
an estimated time of arrival representing product availability and delivery timing; and
a VIN assigned to the vehicle.
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29. The method, as set forth in claim 27, wherein the status reply message further comprises:
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a sub-status code indicative of the status of the specific vehicle;
an order date;
a price;
an MSRP; and
a price tracking indicator.
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30. The method, as set forth in claim 26, wherein the status query message is initiated by a customer and the order status information is extracted from the buyer database without further customer intervention.
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31. The method, as set forth in claim 30, wherein the batch status request message further comprises a status code and a sub-status code.
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32. The method, as set forth in claim 25, wherein receiving the status reply message comprises receiving a batch status reply message comprising:
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a model year;
a vehicle line;
a body style;
a dealer code;
an item number;
a status code;
a sub-status code;
an estimated time of arrival for the ordered vehicle; and
a VIN assigned to the vehicle.
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33. The method, as set forth in claim 32, wherein the batch status reply message comprises:
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a last update date; and
a last update time.
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34. An online system for obtaining status information related to an online order for purchasing a product, comprising:
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a processor operable to;
receive a status query message, the status query message having a unique identifier identifying the online order;
route the status query message to a status processor, the status processor generating a status query in response to the status query message;
search an enterprise product information database for status update data associated with the unique identifier;
extract the status update data from the enterprise product information database and generate a status reply message incorporating the status update data, the status reply message comprising an order number, a serial number assigned to the ordered product, an estimated time of arrival or availability of the product, and status information; and
a memory operable to store the contents of the status reply message in a buyer database. - View Dependent Claims (35, 36, 37, 38, 39)
an order source identifier identifying a web site from which the online order originated; and
a customer identifier identifying a customer from whom the online order originated;
and further comprising extracting order status information from the buyer database for communication to a customer, wherein the order status information is extracted based upon at least one of the source identifier and the customer identifier.
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36. The system, as set forth in claim 35, wherein the status query message is initiated by a customer and the order status information is extracted from the buyer database without further customer intervention.
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37. The system, as set forth in claim 36, wherein the batch status request message further comprises a status code and a sub-status code.
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38. The system, as set forth in claim 34, wherein the status query message comprises:
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an order number identifying the online order;
an order line number identifying a product configuration within the online order; and
an item number identifying a particular product having a particular product configuration.
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39. The system, as set forth in claim 34, wherein the status reply message comprises a batch status reply message comprising:
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a last update date; and
a last update time.
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Specification