Method and apparatus for processing electronic mail using an importance indicator

• US 6,654,791 B1
• Filed: 03/24/2000
• Issued: 11/25/2003
• Est. Priority Date: 03/24/2000
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Day, Paul Reuben, Bates, Cary Lee, Santosuosso, John Matthew
• Primary Examiner(s): Sheikh, Ayaz
• Assistant Examiner(s): LAFORGIA, CHRISTIAN A
• Application Number:
  US09/534,275
• Time in Patent Office: 1,341 Days
• Field of Search: 709/103, 709/206, 709/207, 379/93
• US Class Current: 709/207
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A method and apparatus for processing electronic mail (e-mail) using an importance indicator such that a user can clearly identify which mail is important and should be viewed immediately. The method applies a set of importance rules to each electronic mail message that is received to determine the importance of that particular electronic mail message. Control messages are used to identify e-mail messages that have been read by others and replied to by others. As such, if a particular message has been “handled” by another recipient of the message then the importance indicator is lowered for the non-responding recipient(s). In one embodiment, a recipient may nominate another recipient of a message to “handle” the message. When a nomination is made, a nomination control message is sent to the nominated user to cause the importance indicator to be the highest value for the message the user has been nominated to handle.

Claims

1. A method, implemented by a computer, of prioritizing electronic mail messages comprising:

receiving an electronic mail message and at least one associated control message;

assigning an initial importance value to the received electronic mail message;

updating the initial importance value with an updated importance value, where the updated importance value is determined using the at least one associated control message;

displaying the electronic mail message with the updated importance value; and

, sending a read control message to at least one recipient listed in a recipient'"'"'s field of the electronic mail message when the message is read, the read control message being configured to affect an importance value associated with an instance of the electronic mail message received by the at least one recipient.

2. The method of claim 1 wherein the assigning step further comprises:

identifying whether a recipient is in a particular recipient'"'"'s field in the electronic mail message; and

determining the initial importance value depending upon the particular recipient'"'"'s field information.

3. The method of claim 1 wherein the control messages comprise an indicia of a response to an electronic mail message.

4. The method of claim 1 wherein the control messages comprise at least one of a read control message to indicate that a recipient of the electronic mail message has read the electronic mail message and a reply control message to indicate that a recipient of the electronic mail message has replied to the electronic mail message.

5. The method of claim 4 wherein the updating step further comprises:

determining a first number of read control messages associated with a particular electronic mail message;

determining a second number of reply control messages associated with a particular electronic mail message;

determining a third number of recipients of the electronic mail message; and

using the first, second and third numbers to compute an updated importance value.

6. The method of claim 1 wherein the control message is a nominate control message that identifies a particular user as responsible to respond to the electronic mail message.

7. The method of claim 6 wherein the updated importance value is a highest importance value when a nominate control message is associated with an electronic mail message.

8. A method, implemented by a computer, of prioritizing electronic mail message comprising:

receiving an electronic mail message;

analyzing recipient information contained in the electronic mail message;

assigning an importance value to the received electronic mail message in response to the analysis of the recipient information;

receiving a control message from at least one recipient listed in a recipient'"'"'s field of the electronic mail message when the message is read by another recipient, the control message being configured to affect the importance value associated with the electronic mail message;

updating the initial importance value with an updated importance value, wherein the updated importance value is determined using the at least one associated control message; and

displaying the electronic mail message with the importance value.

9. The method of claim 8 wherein analyzing step further comprises:

identifying a number of recipients in a TO;

field of the electronic mail message.

10. The method of claim 8 wherein analyzing step further comprises:

identifying a number of recipients in a CC;

field of the electronic mail message.

11. The method of claim 8 wherein analyzing step further comprises:

identifying a number of recipients in a BCC;

field of the electronic mail message.

12. A computer readable medium storing a software program that, when executed by a computer, causes the computer to perform a method comprising:

receiving an electronic mail message;

analyzing recipient information contained in the electronic mail message;

assigning a value to an importance indicator to the received electronic mail message in response to the analysis of the recipient information; and

dynamically changing the importance value in response to control messages indicating that at least one other instance of the electronic mail message has been manipulated by at least one other recipient, wherein the control message is configured to affect the importance value associated with the electronic mail message.

13. The method claim 12 further comprising:

sending a read control message to the at least one other recipient listed in a recipient'"'"'s field of the electronic mail message when the message is read.

14. The method of claim 12 wherein the assigning step further comprises:

identifying whether a recipient is in a particular recipient'"'"'s field in the electronic mail message; and

determining the initial importance value depending upon the particular recipient'"'"'s field information.

15. The method of claim 12 wherein the control messages comprise an indicia of a response to an electronic mail message.

16. The method of claim 12 wherein the control messages comprise at least one of a read control message to indicate that the at least one other recipient of the electronic mail message has read the electronic mail message and a reply control message to indicate that the at least one other recipient of the electronic mail message has replied to the electronic mail message.

17. The method of claim 12 wherein the control message is a nominate control message that identifies a particular recipient of the electronic mail message as responsible to respond to the electronic mail message.

18. A method, implemented by a computer, for indicating an importance of electronic mail messages, comprising:

receiving an e-mail message having a list of recipients;

assigning an initial importance value to the e-mail message;

receiving a control message indicating manipulation of at least one other instance of the e-mail message by at least one other recipient on the list of recipients, wherein the control message is configured to affect an importance value associated with the electronic mail message; and

,

updating the initial importance value of the e-mail message to an updated importance value on the basis of the control message.

19. The method of claim 18, wherein updating the initial importance value comprises reducing the initial importance value.

20. The method of claim 18, wherein the manipulation indicated by the control message includes opening the at least one other instance of the e-mail message by the at least one other recipient.

21. The method of claim 20, wherein updating the initial importance value comprises reducing the initial importance value.

22. The method of claim 21, wherein an initial value of the associated importance indication is based on a number of recipients in the list of recipients.

23. A method, implemented by a computer, for indicating an importance of electronic mail messages, comprising:

receiving an e-mail message having a list of recipients having an associated importance indication;

receiving a plurality of control messages each indicating manipulation of another instance of the e-mail message by other recipients on the list of recipients, wherein the control messages are configured to affect the importance indication associated with the electronic mail message; and

,

successively updating a value of the importance indication upon receipt of, and on the basis of, each individual control message.

24. The method of claim 23, wherein an initial value of the associated importance indication is based on a number of recipients in the list of recipients.

25. The method of claim 23, wherein updating the value of the importance indication comprises reducing the value.

26. The method of claim 23, wherein the manipulation indicated by a given control message includes opening the respective instance of the e-mail message by the respective recipient.