Method and apparatus for alerting users

• US 6,658,104 B1
• Filed: 08/28/2000
• Issued: 12/02/2003
• Est. Priority Date: 08/28/2000
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Craycraft, Steven W., Carrion, Carlos F.
• Primary Examiner(s): DEANE JR, WILLIAM J
• Application Number:
  US09/649,123
• Time in Patent Office: 1,191 Days
• Field of Search: 379/220.01, 379/37-51, 379/106.01, 379/106.02, 379/218.02
• US Class Current: 379/220.01
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems

Abstract

A system includes a plurality of communication devices and a telephony exchange system. The telephony exchange system is adapted to communicate with the plurality of communication devices. The telephony exchange system comprises receiving an alert signal, identifying a plurality of users of the private telephony exchange system, and alerting the identified plurality of users in response to receiving the alert signal.

Claims

1. A method, comprising:

receiving an alert signal;

identifying a plurality of users of a telephony exchange system;

sending one or more indications to the identified plurality of users in response to receiving the alert signal;

determining whether any of devices associated with the identified plurality of users are in use; and

providing the one or more indications to one or more of the devices even though the one or more devices are in use.

2. The method of claim 1, wherein the telephony exchange system comprises a private telephony exchange system.

3. The method of claim 1, wherein the alert signal comprises an emergency signal.

4. The method of claim 3, wherein the emergency signal comprises a fire alarm system.

5. The method of claim 1, wherein sending the one or more indications comprises transmitting at least one of an audio, ringing, and visual signal to the identified plurality of users.

6. The method of claim 1, wherein sending the one or more indications comprises transmitting a message to devices selected from a group consisting of a telephone, facsimile device, computer, and computer network coupled to the telephony exchange system.

7. The method of claim 1, further comprising receiving an acknowledgement from at least one of the identified plurality of users in response to the one or more indications.

8. The method of claim 7, further comprising determining a number of the users not acknowledging the one or more indications.

9. The method of claim 8, further comprising determining an approximate number of users remaining inside a premises based on the number of the users not acknowledging.

10. The method of claim 1, wherein sending the one or more indications comprises sending one or more text messages for display by the devices.

11. The method of claim 1, further comprising interrupting the one or more devices that are in use prior to providing the one or more indications to the one or more devices.

12. A method, comprising:

receiving an emergency signal;

identifying at least two communication devices coupled to a telephony exchange system;

alerting the at least two identified communication devices in response to receiving the emergency signal;

receiving acknowledgement from at least one of the at least two communication devices in response to alerting the identified communication devices; and

calculating a number of users for which acknowledgment has not been received.

13. The method of claim 12, wherein identifying the at least two communication devices coupled to the telephony exchange system comprises identifying the at least two communication devices coupled to a private branch exchange system.

14. The method of claim 12, wherein alerting the at least two identified communication devices further comprises transmitting at least one of an audio, and ringing signal.

15. The method of claim 12, wherein the communication devices comprise telephones and wherein alerting the at least two of the identified telephones comprise:

determining if one of the identified telephones is in use;

interrupting the telephone use; and

transmitting the audio signal to the telephone.

16. The method of claim 12, further comprising approximating a number of users remaining inside a premises based on call history of the at least one of the communication devices for which the acknowledgement is not received.

17. A telephony exchange system, comprising:

an interface for receiving an alert signal; and

logic to;

identify a plurality of users of the telephony exchange system;

alert the identified plurality of users in response to receiving the alert signal;

receive acknowledgment from at least some of the users in response to the alert; and

calculate a number of users for which the acknowledgment has not been received.

18. The telephony exchange system of claim 17, wherein the telephony exchange system comprises a private telephony exchange system.

19. The telephony exchange system of claim 17, wherein the alert signal comprises an emergency signal.

20. The telephony exchange system of claim 17, wherein the logic to alert the identified plurality of users comprises logic to transmit an alert message to devices selected from a group consisting of a telephone, facsimile device, computer, and computer network coupled to the private telephony exchange system.

21. The telephony exchange system of claim 17, the logic further to determine an approximate number of users remaining inside a premises based on call history of the users for whom no acknowledgement has been received.

22. An article comprising one or more machine-readable storage media containing instructions that when executed cause a processor to:

receive an alert signal;

identify a plurality of users of a telephony exchange system;

communicate indications to the identified plurality of users of an emergency condition in response to receiving the alert signal;

determine whether any of devices associated with the identified plurality of users are in use; and

providing the indications to one or more of the devices even through the one or more devices are in use.

23. The article of claim 22, wherein the one or more machine-readable storage media contain instructions that when executed cause the processor to communicate at least one of an audio or a visual signal to the identified plurality of users.

24. The article of claim 22, wherein communicating the indications comprises communicating text messages for display by the devices.

25. The article of claim 22, wherein the instructions when executed cause the processor to interrupt the one or more devices that are in use prior to providing the indications to the one or more devices.

26. A system, comprising:

a plurality of communication devices;

a private telephony exchange system adapted to communicate with the plurality of communication devices, the private telephony exchange system adapted to;

receive an alert signal;

identify a plurality of users of the private telephony exchange system;

alert the identified plurality of users in response to receiving the alert signal;

determine whether any of devices associated with the identified plurality of users are in use; and

interrupt any device that is in use to provide an alert indication.

27. The system of claim 26, wherein the private telephony exchange system comprises a private branch exchange system.

28. The system of claim 26, wherein the alert signal comprises an emergency signal.