System and method for providing access to a unified message store logically storing computer telephony messages

• US 6,661,877 B1
• Filed: 07/03/2001
• Issued: 12/09/2003
• Est. Priority Date: 09/29/2000
• Status: Expired due to Term

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Lee, Jae Jun, Ebrahimian, Varouzhan, Choung, Byung-Hee, Dharmavaram, Himabindu, Jensen, Jerald Duane, Christofferson, Kurt Lee, Lin, Sunnia Hsi-Peng, Iyer, Indira, Kraikit, Tom Charles, Narvaez, Howard Mario, Sarin, Philip Daman, Kwok, Kenneth Chun Hei
• Primary Examiner(s): Hoosain, Allan
• Application Number:
  US09/898,400
• Time in Patent Office: 889 Days
• Field of Search: 379/67.1, 379/83, 379/88.04, 379/88.11, 379/88.13, 379/88.14, 379/88.16, 379/88.17, 379/88.18, 379/88.22, 379/88.25, 379/88.27, 379/88.28, 379/900, 379/908
• US Class Current: 379/67.1
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: Y10S 379/908 Multimedia

Abstract

A system and method for providing access to a unified message store logically storing computer telephony messages is disclosed. A multiplicity of heterogeneous storage objects corresponding to computer telephony messages are stored in a unified message store. An application software layer exchanging the heterogeneous storage objects with a computer telephony server is exported. The computer telephony server is interfaced via a container subsystem defining encapsulated methods including organization strategy methods and storage strategy methods. A unified inbox generating an indicator for at least one of the computer telephony messages is provided. The unified inbox exports user controls for accessing the corresponding heterogeneous storage objects stored in the unified message store.

Claims

1. A method for managing heterogeneous messages, comprising the steps of:

receiving, at a unified digital server, digital messages from each of a plurality of heterogeneous sources, said digital messages including at least two members selected from the group consisting of;

email,

video mail without an email container,

voice mail without an email container, and

facsimiles without an email container;

storing said received digital messages as a first set of digital messages in a unified message store that is capable of managing a plurality of storage types;

wherein each storage type of said plurality of storage types represents a combination of an organization strategy and a storage strategy; and

transmitting a set of information identifying a second set of digital messages to a client for presentation through a user interface, wherein the second set of digital messages is a subset of the first set of digital messages;

wherein the step of storing said received digital messages includes the steps of receiving digital messages that are associated with a first application at a container subsystem that presents an abstraction interface that renders transparent to said first application a first underlying storage type; and

the container subsystem storing said digital messages associated with said first application using said first underlying storage type;

receiving digital messages that are associated with a second application at said container subsystem that presents said abstraction interface that renders transparent to said second application a second underlying storage type that is different than said first underlying storage type; and

the container subsystem storing said digital messages associated with said second application using said second underlying storage type.

2. The method of claim 1, wherein the second set of digital messages includes messages from at least two distinct heterogeneous sources.

3. The method of claim 1, wherein said user interface is presented through one member selected from the group consisting of:

a personal digital assistant, a wireless telephone with a graphical user interface, a wireless telephone without a graphical user interface, a wired telephone with a graphical user interface, a wired telephone without a graphical user interface, and a web page.

4. The method of claim 1, further comprising the steps of:

upon receiving a command to transmit a particular message in the second set of digital messages, downloading the particular message to a client only if said client has a bandwidth capability that currently supports downloading messages; and

upon receiving a command to transmit a particular message, streaming the particular message to the client only if said bandwidth capability does not currently support downloading messages.

5. The method of claim 4, wherein said particular message is voice mail.

6. The method of claim 4, wherein said particular message is video mail.

7. The method of claim 1, wherein each of said storage strategy associated with each of said storage type includes one member selected from the group consisting of:

an email server database strategy, a relational database strategy, an Internet file system strategy, and a web database strategy.

8. A computer-readable medium carrying one or more sequences of instructions which, when executed by one or more processors, causes the one or more processors to perform the method recited in any one of claims 1-7.