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System and method for providing access to a unified message store logically storing computer telephony messages

DC
  • US 6,661,877 B1
  • Filed: 07/03/2001
  • Issued: 12/09/2003
  • Est. Priority Date: 09/29/2000
  • Status: Expired due to Term
First Claim
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1. A method for managing heterogeneous messages, comprising the steps of:

  • receiving, at a unified digital server, digital messages from each of a plurality of heterogeneous sources, said digital messages including at least two members selected from the group consisting of;

    email, video mail without an email container, voice mail without an email container, and facsimiles without an email container;

    storing said received digital messages as a first set of digital messages in a unified message store that is capable of managing a plurality of storage types;

    wherein each storage type of said plurality of storage types represents a combination of an organization strategy and a storage strategy; and

    transmitting a set of information identifying a second set of digital messages to a client for presentation through a user interface, wherein the second set of digital messages is a subset of the first set of digital messages;

    wherein the step of storing said received digital messages includes the steps of receiving digital messages that are associated with a first application at a container subsystem that presents an abstraction interface that renders transparent to said first application a first underlying storage type; and

    the container subsystem storing said digital messages associated with said first application using said first underlying storage type;

    receiving digital messages that are associated with a second application at said container subsystem that presents said abstraction interface that renders transparent to said second application a second underlying storage type that is different than said first underlying storage type; and

    the container subsystem storing said digital messages associated with said second application using said second underlying storage type.

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