Method and system for selective incentive point-of-sale marketing in response to customer shopping histories

• US 6,684,195 B1
• Filed: 08/04/2000
• Issued: 01/27/2004
• Est. Priority Date: 05/01/1989
• Status: Expired due to Term

• Current Assignee: Catalina Marketing Corporation
• Original Assignee: Catalina Marketing International Incorporated (Catalina Marketing Corporation)
• Inventors: Deaton, David W., Gabriel, Rodney G.
• Primary Examiner(s): CHAMPAGNE, DONALD
• Application Number:
  US09/632,810
• Time in Patent Office: 1,271 Days
• Field of Search: 705/14
• US Class Current: 705/14.13
• CPC Class Codes: G06Q 20/387 Payment using discounts or coupons relating to marketing G06Q30/02
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0211 Determining the effectiveness of discounts or incentives
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0236 Incentive or reward received by requiring registration or ID from user
• CPC Class Codes: G06Q 30/0238 at point-of-sale [POS]
• CPC Class Codes: G06Q 30/0268 at point-of-sale [POS]
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G07F 17/42 for ticket printing or like apparatus , e.g. apparatus for dispensing of printed paper tickets or payment cards
• CPC Class Codes: G07G 1/00 Cash registers alarm indicators G07G3/00
• CPC Class Codes: G07G 1/0036 Checkout procedures
• CPC Class Codes: G07G 1/12 electronically operated digital data processing aspects G06Q20/00
• CPC Class Codes: G07G 1/145 PLU-management

Abstract

A system and method is disclosed for customer promotion. A terminal enters a customer'"'"'s identification code, along with customer transaction data, at the point-of-sale. A memory stores a database of previously entered customer identification codes and transactions data. Circuitry is provided for generating a signal representative of a customer'"'"'s shopping history, wherein incentive coupons may be issued to customers in dependence upon the signal.

Claims

1. A system for customer promotion comprising:

a terminal for entering a customer'"'"'s identification code, along with customer transaction data, at the point-of-sale;

a memory for storing a database of previously entered customer identification codes and transaction data;

circuitry for generating a signal representative of a customer'"'"'s shopping history, wherein incentive coupons may be issued to customers in dependence upon said signal;

circuitry for monitoring whether or not said incentive coupons have been effective; and

circuitry for subsequently issuing incentive coupons having values dependent upon the results of said monitoring.

2. The system of claim 1 wherein said terminal comprises a check reader for reading the MICR code of a check.

3. The system of claim 1 wherein said terminal comprises a credit card reader.

4. The system of claim 1 wherein said customer'"'"'s shopping history comprises the number of shopping transactions at the store during a preselected time range.

5. The system of claim 1 wherein said customer'"'"'s shopping history comprises purchases of preselected products.

6. The system of claim 1 wherein said incentive coupons are deemed to be effective if they are redeemed within a selected time period.

7. The system of claim 1 wherein said incentive coupons are deemed to be effective if a customer'"'"'s future purchases increase.

8. The system of claim 1 wherein said incentive coupons issued in dependence upon the results of said monitoring are increased in value over said prior coupons.

9. A method for performing customer promotion with a computer having a processor and a memory, the method comprising the steps of:

entering into the memory a customer'"'"'s identification code, along with customer transaction data, at the point-of-sale;

storing into the memory a database of previously entered customer identification codes and transaction data;

generating with the processor a signal representative of a customer'"'"'s shopping history, wherein incentives are issued to customers in dependence upon said signal;

monitoring whether or not said incentives have been effective; and

subsequently issuing incentives having values depending upon the results of said monitoring step.

10. The method of claim 9 wherein said customer'"'"'s identification code comprises the customer'"'"'s checking account number.

11. The method of claim 9 wherein said customer'"'"'s identification code comprises a customer'"'"'s credit card number.

12. The method of claim 9 wherein said customer'"'"'s shopping history comprises the number of shopping transactions at the store during a selected time period.

13. The method of claim 9 wherein said incentives are monitored by scanning identification numbers on said incentives when they are redeemed.

14. The method of claim 9 wherein said customer'"'"'s shopping history comprises purchases of preselected products.

15. The method of claim 9 wherein said incentives are deemed to be effective if they are redeemed within a selected time period.

16. The method of claim 9 wherein said incentives are deemed to be effective if a customer'"'"'s future purchases increase.

17. The method of claim 9 wherein said incentive coupons issued in dependence upon the results of said monitoring are increased in value over said prior coupons.

18. A method for performing targeted marketing on shopping customers with a computer having a processor and a memory, comprising:

entering into the memory at a point-of-sale an account code of each of a plurality of payment instruments from a corresponding plurality of different financial institutions for use as a unique customer identification code in response to a presentation of each of the plurality of payment instruments of each of the shopping customers at the point-of-sale in a retail store;

entering data into the memory at the point-of-sale relating to shopping transactions of each of the shopping customers;

creating a database in the memory of the shopping transactions of each of the shopping customers and the corresponding account codes in response to the entering of the account codes and said data;

generating with the processor a first signal in a response to entry of account codes of a first plurality of customers whose prior transactions at the retail store meet predetermined shopping history criteria;

in response to said first signal, effecting a first sales promotion to said first plurality of customers who meet said predetermined shopping history criteria;

monitoring shopping transactions of said first plurality of customers to assess the effectiveness of said first sales promotion;

generating with the processor a second signal in dependence upon the results of said monitoring step of a second plurality of customers whose shopping activity fails to meet a predetermined response criteria; and

effecting a second sales promotion to said second plurality of customers whose shopping activity fails to meet said predetermined response criteria, said second sales promotion being differentiated from said first sales promotion.

19. The method of claim 18 wherein said shopping history criteria comprises the number of shopping transactions at the store during a preselected time range.

20. The method of claim 18 wherein said predetermined response criteria comprises purchases from the store.

21. The method of claim 20, further comprising dispensing a sales promotion to said first plurality of customers at the point-of-sale in response to said first signal.

22. The method of claim 21 wherein said dispensing comprises printing a coupon at the point-of-sale.

23. The method of claim 22, wherein said first step of entering comprises automatically reading the account code of each of the plurality of payment instruments presented by each of the shopping customers at the point-of-sale.

24. The method of claim 18 wherein said shopping history criteria comprises the dollar value of shopping transactions at the store during a preselected time range.

25. The method of claim 24, wherein said predetermined shopping history criteria comprises a purchase transaction at the retail store by said first plurality of customers.

26. The method of claim 25 wherein said predetermined response criteria comprises purchases from the store.

27. The method of claim 26, further comprising dispensing a sales promotion to said customers at the point-of-sale in response to said second signal.

28. The method of claim 27 wherein said step of dispensing comprises printing a coupon at the point-of-sale.

29. The method of claim 28 wherein said first step of entering comprises automatically reading the account code of each of the plurality of payment instruments presented by each of the shopping customers at the point-of-sale.

30. A system for performing targeted marketing on shopping customers comprising:

a device for entering an account code of a plurality of payment instruments from a plurality of different financial institutions for use as a unique customer identification code in response to presentation of the plurality of payment instruments of each of the shopping customers at a point-of-sale in a retail store;

a terminal for entering data relating to shopping transactions of each of the shopping customers;

a processor for creating a database of the shopping transactions of each of the shopping customers and the corresponding account codes in response to outputs from said device and said terminal;

circuitry for generating a first signal upon entry of account codes of a first plurality of customers whose prior transactions at the retail store meet predetermined shopping history criteria;

an apparatus responsive to said first signal for effecting a first sales promotion to said first plurality of customers, wherein said first sales promotion is efficiently directed toward said first plurality of customers who meet said predetermined shopping history criteria,

said device, terminal, and processor operable to monitor the shopping transactions of said first plurality of customers to assess the effectiveness of said first sales promotion;

said circuitry generating a second signal in dependence upon results of said monitoring of said first plurality of customers whose shopping activity subsequent to said first sales promotion fails to meet a predetermined response criteria;

said apparatus responsive to said second signal for effecting a second sales promotion to a second plurality of customers whose shopping activity fails to meet said predetermined response criteria, and wherein said second sales promotion is differentiated from said first sales promotion.

31. The system of claim 30 wherein said shopping history criteria comprises the number of shopping transactions at the store during a preselected time range.

32. The system of claim 31 wherein said predetermined response criteria comprises purchases from the store.

33. The system of claim 32, wherein said apparatus dispenses a sales promotion for delivery to a home address of each of the first plurality of customers.

34. The system of claim 33, wherein said device for entering comprises a reader automatically reading the account code of each of the plurality of payment instruments presented by each of the shopping customers at the point-of-sale.

35. The system of claim 30 wherein said shopping history criteria comprises the dollar value of shopping transactions at the store during a preselected time range.

36. The system of claim 35 wherein said predetermined response criteria comprises purchases from the store.

37. The system of claim 36, further comprising an apparatus for dispensing a sales promotion for delivery to a home address of each of the second plurality of customers.

38. The system of claim 37, wherein said device for entering comprises a reader automatically reading the account code of each of the plurality of payment instruments presented by each of the shopping customers at the point-of-sale.