Method and system for identifying repeatedly malfunctioning equipment
First Claim
1. A computerized method for identifying repeatedly malfunctioning equipment and root causes therefor, said method comprising:
- providing a database comprising detailed equipment data including data indicative of historical equipment malfunctions in a plurality of pieces of equipment, said equipment data including a unique equipment identifier for uniquely relating each malfunction to respective equipment;
analyzing the data base for a selected time window to review equipment malfunctions logged in the database and resulting in servicing activities over that time window;
establishing an equipment malfunction threshold for the number of malfunctions occurring during a predetermined period of time;
configuring said database to automatically issue a report identifying any respective equipment as a repeatedly-malfunctioning-equipment whenever the number of equipment malfunctions resulting in servicing activities over that time window exceeds the equipment malfunction threshold;
providing an input/output device to communicate with said database to receive the report from the database;
instantiating a work order for said repeatedly-malfunctioning-equipment, wherein said order is configured to remain open at least until service personnel logs comment data into the work order indicative of possible root causes for the repeatedly malfunctioning equipment.
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Abstract
Computerized method and system for identifying repeatedly malfunctioning equipment and root causes therefor are provided. The method allows to provide a database comprising detailed equipment data including data indicative of historical equipment malfunctions in a plurality of pieces of equipment. The equipment data includes a unique equipment identifier for uniquely relating each malfunction to respective equipment. The method further allows to analyze the data base for a selected time window to review equipment malfunctions logged in the database and resulting in servicing activities over that time window. An equipment malfunction threshold for the number of malfunctions occurring during a predetermined period of time is established. The database is configured to automatically issue a report identifying any respective equipment as a repeatedly-malfunctioning-equipment whenever the number of equipment malfunctions resulting in servicing activities over that time window exceeds the equipment malfunction threshold. An input/output device is provided to communicate with said database to receive the report from the database. A work order for the repeatedly-malfunctioning-equipment is instantiated, wherein the order is configured to remain open at least until service personnel logs comment data into the work order indicative of possible root causes for the repeatedly malfunctioning equipment.
475 Citations
14 Claims
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1. A computerized method for identifying repeatedly malfunctioning equipment and root causes therefor, said method comprising:
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providing a database comprising detailed equipment data including data indicative of historical equipment malfunctions in a plurality of pieces of equipment, said equipment data including a unique equipment identifier for uniquely relating each malfunction to respective equipment;
analyzing the data base for a selected time window to review equipment malfunctions logged in the database and resulting in servicing activities over that time window;
establishing an equipment malfunction threshold for the number of malfunctions occurring during a predetermined period of time;
configuring said database to automatically issue a report identifying any respective equipment as a repeatedly-malfunctioning-equipment whenever the number of equipment malfunctions resulting in servicing activities over that time window exceeds the equipment malfunction threshold;
providing an input/output device to communicate with said database to receive the report from the database;
instantiating a work order for said repeatedly-malfunctioning-equipment, wherein said order is configured to remain open at least until service personnel logs comment data into the work order indicative of possible root causes for the repeatedly malfunctioning equipment. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A computerized system for identifying repeatedly malfunctioning equipment and root causes therefor, said system comprising:
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a database comprising detailed equipment data including data indicative of historical equipment malfunctions in a plurality of pieces of equipment, said equipment data including a unique equipment identifier for uniquely relating each malfunction to respective equipment;
a processor configured to analyze the data base for a selected time window to review equipment malfunctions logged in the database and resulting in servicing activities over that time window;
memory configured to store an equipment malfunction threshold for the number of malfunctions occurring during a predetermined period of time;
a report module in said database configured to automatically issue a report identifying any respective equipment as a repeatedly-malfunctioning-equipment whenever the number of equipment malfunctions resulting in servicing activities over that time window exceeds the equipment malfunction threshold; and
an input/output device configured to communicate with said database to receive the report from the database, said device further configured to instantiate a work order for said repeatedly-malfunctioning-equipment, wherein said order is configured to remain open at least until service personnel logs comment data into the work order indicative of possible root causes for the repeatedly malfunctioning equipment.
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Specification