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Method and system for identifying repeatedly malfunctioning equipment

  • US 6,691,064 B2
  • Filed: 04/20/2001
  • Issued: 02/10/2004
  • Est. Priority Date: 12/29/2000
  • Status: Expired due to Fees
First Claim
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1. A computerized method for identifying repeatedly malfunctioning equipment and root causes therefor, said method comprising:

  • providing a database comprising detailed equipment data including data indicative of historical equipment malfunctions in a plurality of pieces of equipment, said equipment data including a unique equipment identifier for uniquely relating each malfunction to respective equipment;

    analyzing the data base for a selected time window to review equipment malfunctions logged in the database and resulting in servicing activities over that time window;

    establishing an equipment malfunction threshold for the number of malfunctions occurring during a predetermined period of time;

    configuring said database to automatically issue a report identifying any respective equipment as a repeatedly-malfunctioning-equipment whenever the number of equipment malfunctions resulting in servicing activities over that time window exceeds the equipment malfunction threshold;

    providing an input/output device to communicate with said database to receive the report from the database;

    instantiating a work order for said repeatedly-malfunctioning-equipment, wherein said order is configured to remain open at least until service personnel logs comment data into the work order indicative of possible root causes for the repeatedly malfunctioning equipment.

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