Customer service automation systems and methods
First Claim
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1. A method for automating and enhancing customer service in vehicle distress situations comprising:
- detecting a vehicle distress event;
wherein an on-board sensor is in electrical communication with an on-board computer and an on-board recording system;
wherein the on-board computer and the on-board recording system are capable of electrical communication with a communications link and a navigation subsystem;
generating a response plan;
wherein the response plan is a function of predetermined customer provided information and the distress event; and
executing at least one of the generated response plans.
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Abstract
The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.
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Citations
10 Claims
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1. A method for automating and enhancing customer service in vehicle distress situations comprising:
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detecting a vehicle distress event;
wherein an on-board sensor is in electrical communication with an on-board computer and an on-board recording system;
wherein the on-board computer and the on-board recording system are capable of electrical communication with a communications link and a navigation subsystem;
generating a response plan;
wherein the response plan is a function of predetermined customer provided information and the distress event; and
executing at least one of the generated response plans. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for automating and enhancing customer service in vehicle distress situations comprising:
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detecting a vehicle distress event;
generating a response plan in response to the distress event;
wherein the response plan is based on customer provided information and the distress event;
executing at least one of the generated response plan; and
detecting the distress event as a result of an action by a third-party. - View Dependent Claims (9, 10)
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Specification