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Customer service automation systems and methods

  • US 6,694,234 B2
  • Filed: 10/09/2001
  • Issued: 02/17/2004
  • Est. Priority Date: 10/06/2000
  • Status: Expired due to Fees
First Claim
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1. A method for automating and enhancing customer service in vehicle distress situations comprising:

  • detecting a vehicle distress event;

    wherein an on-board sensor is in electrical communication with an on-board computer and an on-board recording system;

    wherein the on-board computer and the on-board recording system are capable of electrical communication with a communications link and a navigation subsystem;

    generating a response plan;

    wherein the response plan is a function of predetermined customer provided information and the distress event; and

    executing at least one of the generated response plans.

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