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Communication connectivity initialization and verification system and method of use

  • US 6,694,367 B1
  • Filed: 11/30/1999
  • Issued: 02/17/2004
  • Est. Priority Date: 11/30/1999
  • Status: Expired due to Term
First Claim
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1. A communication connectivity initialization and verification system comprising:

  • at least one on-line center having access to service software at a centralized facility so as to service in-field product remotely;

    a plurality of subscribing stations, each having a computer operable with an in-field product;

    a communication link connecting the on-line center to a subscribing station upon an initiation instruction;

    wherein upon connecting the on-line center to one of the subscribing station via the communication link, the on-line center receives input from the subscribing station specifying customer data and a product profile and sends a configuration module to the subscribing station to configure the subscribing station to automatically receive service/maintenance software thereafter to update operating software of the in-field product automatically; and

    wherein the configuration module causes the subscribing station computer to reconnect to the on-line center after a disconnection and transfer a data file for error checking at the on-line center and to initiate a test a predetermined time after disconnection;

    the on-line center flags a call back success if the on-line center receives a call back within the predetermined time, otherwise, flags a call back failure.

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