Methods and apparatus for providing call screening and other communication services
First Claim
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1. A call processing method, comprising the steps of:
- detecting, using a trigger set at a signal switching point, a first call directed to the premises of a service subscriber;
requesting call processing instructions from a service control point in response to the first call activating said trigger;
operating the service control point to instruct the signal switching point to;
i) temporarily park the first call at the signal switching point; and
ii) utilize an intelligent peripheral device coupled to the switch as an outside resource to play messages and obtain additional input to be used by the service control point in determining how the signal switching point should dispose of the first call;
initiating a second call to the premises of the service subscriber;
determining if the second call is answered by a machine or a human being; and
controlling the disposition of the first call as a function of the determination as to whether the second call was answered by a machine or a human being.
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Abstract
Call screening is provided by a call processing method, involving detecting a first call directed to the premises of a service subscriber requesting call processing instructions from a service control point in response to the first call, operating the service control point to instruct the signal switching point to temporarily park the first call at the signal switching point, and controlling the disposition of the first call as a function of a determination as to whether a second call to the service subscriber was answered by a machine or a human being.
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Citations
11 Claims
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1. A call processing method, comprising the steps of:
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detecting, using a trigger set at a signal switching point, a first call directed to the premises of a service subscriber;
requesting call processing instructions from a service control point in response to the first call activating said trigger;
operating the service control point to instruct the signal switching point to;
i) temporarily park the first call at the signal switching point; and
ii) utilize an intelligent peripheral device coupled to the switch as an outside resource to play messages and obtain additional input to be used by the service control point in determining how the signal switching point should dispose of the first call;
initiating a second call to the premises of the service subscriber;
determining if the second call is answered by a machine or a human being; and
controlling the disposition of the first call as a function of the determination as to whether the second call was answered by a machine or a human being. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
completing the first call to the premises of the first subscriber when it is determined that the second call is answered by a machine.
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3. The method of claim 2, wherein the step of completing the first call includes the step of bridging the first and second calls.
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4. The method of claim 2, further comprising the step of:
playing a message to a calling party associated with the first call indicating that the first call is being connected to an answering machine.
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5. The method of claim 2, wherein the step of controlling the disposition of the first call includes the step of:
requesting call disposition input from the human being when it is determined that the second call is answered by a human being.
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6. The method of claim 1, wherein the step of controlling the disposition of the first call includes the step of:
requesting call disposition input from the human being when it is determined that the second call is answered by a human being.
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7. The method of claim 1, wherein the step of:
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determining if the second call is answered by a machine or a human being includes the steps of;
playing a message requesting input;
monitoring for the requested input; and
determining that the second call was answered by a human being when the requested input is received.
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8. The method of claim 7, wherein the step of playing a message requesting input includes the step of:
playing an audio message requesting input which can be entered by pressing at least one key of a telephone keypad.
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9. The method of claim 8, wherein the step of monitoring for the requested input includes the step of:
monitoring for a DTMF tone corresponding to at least part of the requested input.
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10. The method of claim 1, wherein the step of determining if the second call is answered by a machine includes the step of:
monitoring for a signal indicative of a machine answering the second call.
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11. The method of claim 10, wherein the signal indicative of a machine answering the second call is an audible tone used as a recording prompt.
Specification