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Method and apparatus for processing real-time transactions and non-real-time transactions

  • US 6,704,409 B1
  • Filed: 12/31/1997
  • Issued: 03/09/2004
  • Est. Priority Date: 12/31/1997
  • Status: Expired due to Term
First Claim
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1. A method of processing transactions, the method including:

  • receiving a transaction from a transaction initiator, wherein the received transaction is a real-time transaction or a non-real-time transaction;

    identifying a transaction type associated with the received transaction;

    analyzing content included within the transaction;

    assigning a priority to the received transaction based on the identified transaction type, wherein a real-time transaction is assigned a higher priority than a non-real-time transaction;

    processing the received transaction using a transaction controller, the transaction controller being capable of processing both real-time transactions and non-real-time transactions and processing the transaction dependent upon the content included within the transaction and the priority of the transaction; and

    automatically responding to the transaction initiator in respect of non-real-time transactions based on the content of the transaction without interaction with an agent.

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