Method and apparatus for providing a hold termination message service in a communications network

• US 6,704,565 B1
• Filed: 12/23/1997
• Issued: 03/09/2004
• Est. Priority Date: 12/23/1997
• Status: Expired due to Fees

• Current Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Original Assignee: AT&T Wireless Services Incorporated (AT&T, Inc.)
• Inventors: Parsons, William G., Piepho, Robert W.
• Primary Examiner(s): Nguyen, Duc M.
• Application Number:
  US08/997,085
• Time in Patent Office: 2,268 Days
• Field of Search: 379/88.18, 379/88.23, 379/265, 379/266, 379/215, 379/68, 379/87, 379/393, 379/70, 379/74, 379/77, 379/162, 379/163, 379/204, 455/413, 455/211.4, 455/412
• US Class Current: 455/414.1
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A method and apparatus for providing a hold termination message service in a communications network. An on-hold telephone call between a hold initiating party and a holding party is monitored at a network node for a hold termination signal, such as a DTMF signal, from the holding party. A hold termination message can be recorded when the hold termination signal is detected. The hold termination message is then delivered from the network node to the hold initiating party.

Claims

1. A method for processing an on-hold call between a hold initiating party and a holding party, comprising the steps of:

receiving at a network node a hold termination signal from the holding party;

receiving at a network node a selection identifier from the holding party; and

delivering a pre-recorded hold termination message from the network node to the hold initiating party in response to the hold termination signal, the pre-recorded hold termination message being identified by the selection identifier.

2. The method of claim 1, wherein said step of delivering comprises delivering the hold termination message when the hold initiating party returns to the on-hold call.

3. The method of claim 1, wherein said step of delivering comprises delivering the hold termination message to a voice mail system associated with the hold initiating party.

4. The method of claim 1, wherein said step of delivering comprises delivering the hold termination message as a text message to the hold initiating party.

5. The method of claim 1, further comprising the step of:

selecting at the network node a pre-recorded hold termination message identified by the selection identifier from the holding party in response to the hold termination signal.

6. The method of claim 5, wherein the hold termination signal is a dual-tone multi-frequency tone.

7. The method of claim 5, wherein the network node is associated with a communications switch.

8. The method of claim 7, wherein the communications switch is associated with an executive cellular processor.

9. The method of claim 5, further comprising the step of:

transferring the on-hold call from a first trunk group to a second trunk group in response to the hold termination signal, wherein the second trunk group is used to perform said steps of selecting and delivering.

10. The method of claim 1, wherein the on-hold call is a wireless call.

11. An apparatus for processing an on-hold call between a hold initiating party and a holding party, comprising:

means for receiving at a network node a hold termination signal from the holding party

means for selecting at the network node a pre-recorded hold termination message from the holding party in response to the hold termination signal; and

means for delivering the hold termination message from the network node to the hold initiating party.

12. The method of claim 11, wherein said means for delivering delivers the hold termination message when the hold initiating party returns to the on-hold call.

13. The method of claim 11, wherein said means for delivering delivers the hold termination message to a voice mail system associated with the hold initiating party.

14. The method of claim 11, wherein said means for delivering delivers the hold termination message as a text message to the hold initiating party.

15. The apparatus of claim 11, wherein the hold termination signal is a dual-tone multi-frequency tone.

16. The apparatus of claim 11, wherein the network node is associated with a communications switch.

17. The apparatus of claim 16, wherein the communications switch is associated with an executive cellular processor.

18. The apparatus of claim 11, wherein the on-hold call is a wireless call.

19. An apparatus for processing an on-hold call between a hold initiating party and a holding party, comprising:

a hold termination system configured to detect a hold termination signal from the holding party;

a message system coupled to said hold termination system and configured to select a pre-recorded hold termination message from the holding party when said hold termination system detects the hold termination signal, said message system being further configured to deliver the hold termination message to the hold initiating party; and

a message storage unit coupled to said message system and configured to store the pre-recorded hold termination message.

20. The apparatus of claim 19, wherein said message system is configured to deliver the hold termination message when the hold initiating party returns to the on-hold call.

21. The apparatus of claim 19, wherein said message system is configured to deliver the hold termination message to a voice mail system associated with the hold initiating party.

22. The apparatus of claim 19, wherein said message system is configured to deliver the hold termination message as a text message to the hold initiating party.

23. The apparatus of claim 19, wherein the hold termination signal is a dual-tone multi-frequency tone.

24. The apparatus of claim 19, wherein the network node is associated with a communications switch.

25. The apparatus of claim 24, wherein the communications switch is associated with an executive cellular processor.

26. The apparatus of claim 19, wherein the on-hold call is a wireless call.

27. A method for processing an on-hold call between a hold initiating party and a holding party, comprising the steps of:

receiving at a network node a hold termination signal from the holding party;

receiving at the network node a selection identifier from the holding party; and

delivering one of a plurality of pre-recorded hold termination messages from the network node to the hold initiating party in response to the hold termination signal, based upon the selection identifier.

28. A method for processing an on-hold call between a hold initiating party and a holding party, comprising the steps of:

receiving from the holding party a hold termination signal;

releasing a first portion of the on-hold call associated with the holding party; and

in response to a state of the hold termination signal, presenting a pre-recorded message to the hold initiating party via a second portion of the on-hold call.

29. The method of claim 28, wherein the hold termination signal identifies one of a plurality of pre-recorded messages.

30. The method of claim 28, wherein the presenting occurs after the hold initiating party returns to the on-hold call.

31. The method of claim 28, wherein the receiving occurs at a network node.

32. The method of claim 28, further comprising:

in response to a second predetermined state of the hold termination signal, recording a message from the holding party;

releasing the first portion; and

presenting the recorded message to the hold initiating party via a second portion of the on-hold call associated with the hold initiating party.