Consultation business support system

• US 6,704,644 B1
• Filed: 01/28/2002
• Issued: 03/09/2004
• Est. Priority Date: 07/29/1999
• Status: Expired due to Term

• Current Assignee: AIOI Insurance Co. Ltd. (US) (Ms&Ad Insurance Group Holdings Incorporated)
• Original Assignee: AIOI Insurance Co. Ltd. (US) (Ms&Ad Insurance Group Holdings Incorporated)
• Inventors: Kobayashi, Shusuke, Ishibashi, Masasuke
• Primary Examiner(s): Beaulieu, Yonel
• Application Number:
  US10/048,061
• Time in Patent Office: 771 Days
• Field of Search: 701/200, 701/207, 701/24, 701/117, 701/118, 701/204, 342/357.1, 342/357.09, 340/988
• US Class Current: 701/200
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 99/00 Subject matter not provided for in other groups of this subclass

Abstract

A consultation business support system enables the expedition of administrative affairs of an insurance company by selecting optional information items and responding to a customer encountering a vehicular accident or trouble in accordance with the inquiry from the customer by referring to guiding procedure sequentially displayed on a display. Suitable optional items, so that the desired consultation service for resolving the problems can be swiftly and effectively fulfilled. When reception of a notice of the vehicular accident or trouble from the customer, the connected customer is verified by using a customer registration database, and the location of the vehicular accident or trouble is identified by using a digital map so as to search and appoint a suitable road service agent to deal with the vehicular accident or trouble affairs.

Claims

1. A consultation business support system for providing advisory information in conformity with an inquiry from a customer, said consultation business support system comprising:

input means for inputting data and commands of optional information items in accordance with the inquiry from the customer;

processing means including procedure guiding means for displaying the optional information items based on the data inputted with said input means and a guiding procedure to be provided to the customer when one item of the optional information items is selected to sequentially provide the advisory information to the customer, and statistical work means for performing statistical processing of the selected one item of the optional information items based on results obtained by said procedure guiding means; and

output means including a display for displaying the optional information items and the guiding procedure.

2. A consultation business support system for providing advisory information in conformity with an inquiry as to a vehicular accident, trouble or other problems from a previously registered customer, said consultation business support system comprising:

input means for inputting data and commands for optional information items in accordance with the inquiry from the customer connected to said consultation business support system;

a memory unit storing a customer database;

processing means including customer searching means for searching for data of the connected customer from said customer database stored in said memory unit in accordance with the inquiry of the connected customer, procedure guiding means for sequentially displaying a guiding procedure to be provided to the connected customer in accordance with the inquiry from the connected customer, and positioning means for geographically identifying a position of the connected customer; and

output means including a display for displaying data and information.

3. A consultation business support system according to claim 2, wherein said positioning means detects a current position of the connected customer at a disabled vehicle, researches and connects to one of a garage destination and a road service agent to which the disabled vehicle will be transported, and calculates a path from the current position of the disabled vehicle to the one of the garage destination and the road service agent based on geographical information of a digital map.

4. A consultation business support system according to claim 3, wherein said positioning means maintains a connection to the one of the garage destination and the road service agent via a communication line while the guiding procedure is given to the connected customer.

5. A consultation business support system according to claim 2, further comprising statistical work means for performing statistical processing of a selected information item corresponding to the guiding procedure based on results obtained by said procedure guiding means.

6. A consultation business support system according to claim 3, wherein the guiding procedure is displayed on said display while said positioning means is connecting to the one of the garage destination and the road service agent.

7. A consultation business support system according to claim 6, further comprising statistical work means for performing statistical processing of a selected information item corresponding to the guiding procedure based on results obtained by said procedure guiding means.

8. A consultation business support system according to claim 4, wherein the communication line is a telephone line.

9. A consultation business support system for providing advisory information in conformity with an inquiry from a customer, said consultation business support system comprising:

an input device operable to have input data and commands for optional information items entered thereby in accordance with the inquiry from the customer connected to said consultation business support system;

a display; and

a processor operable to display the optional information items based on the data inputted with said input device and a guiding procedure to an operator to be provided to the customer when one item of the optional information items is selected to sequentially provide the advisory information to the customer on said display, and operable to perform statistical processing of the selected one item of the optional information items.

10. A consultation business support system for providing advisory information in conformity with an inquiry as to a vehicular accident, trouble or other problems from a previously registered customer, said consultation business support system comprising:

an input device operable to input data and commands for optional information items thereby in accordance with the inquiry from the customer connected to said consultation business support system;

a memory unit storing a customer database;

a display; and

a processor operable to search for data of the connected customer from said customer database stored in said memory unit in accordance with the inquiry of the connected customer, sequentially display a guiding procedure to an operator to be provided to the connected customer in accordance with the inquiry from the connected customer on said display, and geographically identify a position of the connected customer.

11. A consultation business support system according to claim 10, wherein said processor detects a current position of the connected customer at a disabled vehicle, researches and connects to one of a garage destination and a road service agent to which the disabled vehicle will be transported, and calculates a path from the current position of the disabled vehicle to the one of the garage destination and the road service agent based on geographical information of a digital map.

12. A consultation business support system according to claim 11, further comprising a geographical database in which the geographical information is stored.

13. A consultation business support system according to claim 11, wherein said processor maintains a connection to the one of the garage destination and the road service agent via a communication line while the guiding procedure is given to the connected customer.

14. A consultation business support system according to claim 10, wherein said processor is further operable to perform statistical processing of a selected information item corresponding to the guiding procedure.

15. A consultation business support system according to claim 13, wherein the communication line is a telephone line.