Multiple voice network access provider system and method

• US 6,707,889 B1
• Filed: 01/11/2000
• Issued: 03/16/2004
• Est. Priority Date: 08/24/1999
• Status: Expired due to Term

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Microstrategy Incorporated
• Inventors: Saylor, Michael J., Patnaik, Anurag, Trundle, Stephen S., Lindsey, Benjamin M., Mahowald, Josh, Garr, David A., Inanoglu, Zeynep
• Primary Examiner(s): Foster, Roland G.
• Application Number:
  US09/480,665
• Time in Patent Office: 1,526 Days
• Field of Search: 379/88.01, 379/88.02, 379/88.03, 379/88.04, 379/88.13, 379/88.14, 379/88.16, 379/88.17, 379/88.18, 379/88-2-, 379/88.27, 379/88.28, 707/513-515, 345/700, 345/760, 717/100, 717/114, 704/270-273, 704/270.1, 704/275
• US Class Current: 379/88.04
• CPC Class Codes: H04M 15/56 for VoIP communications
• CPC Class Codes: H04M 2215/202 VoIP; Packet switched telephony
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A system and method in which multiple voice network access provider (“VNAP”) systems cooperate to enable output of voice pages based on input of a voice code (“VCodes”) assigned to the voice pages. Each multiple voice network access provider enables user to access content corresponding to the VCodes publicly displayed in proximity to an object, attraction or subject, by calling a central number for that VNAP and entering the VCode or verbally describing the object, attraction or subject, in which case the verbal description is associated with a VCode or collection of VCodes.

Claims

1. A multiple voice network access provider system for providing audible content associated with a subject through the use of voice codes, the system comprising:

one or more storage means for storing voice pages at an identifiable location in the system; and

a plurality of voice network access provider systems, each voice network access provider system comprising;

means for receiving a request for a voice page through input of a voice code publicly displayed in proximity to the subject of the voice page;

retrieval means for retrieving the voice page associated with the voice code; and

delivery means for delivering one or more voice pages associated with the voice code input by the user.

2. The system of claim 1 further comprising a voice code registration system that assigns each voice page of content a voice code that is unique to that voice page within the entire system.

3. The system of claim 2 further comprising means for storing an association between the voice code for a voice page and the identifiable location of that voice page.

4. The system of claim 2 wherein each voice network access provider system comprises a voice code identification module to identify the voice page corresponding to a voice code input by a user.

5. The system of claim 4 further comprising a voice code resolution system that resolves the identification of a voice page if the voice code identification module is unable to do so.

6. The system of claim 5 wherein the voice code resolution system cooperates with the voice code registration system to identify the location of the voice page corresponding to the requested voice code.

7. The system of claim 1 wherein the means for receiving a request comprises a telephone system for that VNAP that enables users of that VNAP to input a voice code over a telephony device.

8. The system of claim 7 wherein the voice code is input by a user generating a verbal description.

9. The system of claim 8 wherein the verbal description relates to the voice code.

10. The system of claim 1 wherein each voice network access provider system comprises a means for recording voice pages and storing those pages.

11. The system of claim 1 wherein a voice page is stored as an Telecaster Markup Language (TML) file.

12. The system of claim 11 wherein each voice network access provider system comprises a XML-based voice content interpretation module that converts the Extensible Markup Language (XML)-based voice page to voice for the delivery means.

13. The system of claim 1 wherein the voice code assigned comprises a VNAP identification portion identifying the VNAP for the voice page and a voice page identification portion.

14. The system of claim 1 wherein a user calls into a voice network access provider and may access any voice page provided in the system through the use of a voice code for that voice page.

15. A method for providing audible content associated with a subject through the use of voice codes associated with voice pages of content comprising the steps of:

storing voice pages at an identifiable location in a multiple voice network access provider system; and

providing a plurality of voice network access provider (VNAP) systems, each voice network access provider system enabling users to request voice pages and delivering one or more voice pages associated with the voice code input by the user;

wherein the voice codes are publicly displayed in proximity to the subject of the voice page.

16. The method of claim 15 further comprising the step of registering each voice page with a voice code registration system that assigns each voice page of content a voice code that is unique to that voice page within the entire system.

17. The method of claim 15 further comprising the step of storing an association between the voice code for a voice page and the identifiable location of that voice page.

18. The method of claim 15 wherein the VNAP identifies the voice page using the voice code input by the user internally.

19. The method of claim 15 wherein the VNAP identifies the voice page using the voice code through a voice code resolution system.

20. The method of claim 15 wherein the voice code is input by a user generating a verbal description.

21. The method of claim 20 wherein the verbal description relates to the voice code.

22. The method of claim 15 wherein each voice network access provider system enables a user to record voice pages to be provided to users on the system.

23. The method of claim 15 wherein each voice network access provider may enable one or more content providers to deliver, register and store voice pages for delivery to users of the system.

24. The method of claim 15 wherein the voice code assigned comprises a VNAP identification portion identifying the VNAP for the voice page and a voice page identification portion.

25. The method of claim 15 wherein a user calls into a voice network access provider and may access any voice page provided in the system through the use of a voice code for that voice page.

26. A multiple voice network access provider system for providing audible content associated with a subject through the use of voice codes, the system comprising:

one or more storage means for storing voice pages at an identifiable location in the system; and

a first voice network access provider system comprising;

means for receiving a request for a voice page through input of a voice code publicly displayed in proximity to the subject of the voice page;

means for retrieving that voice page requested through a second voice network access provider; and

delivery means for delivering one or more voice pages associated with the voice code input by the user.

27. A multiple voice network access provider system for providing audible content associated with a subject through the use of voice codes, the system comprising:

one or more storage means for storing voice pages at an identifiable location in the system; and

a first voice network access provider system comprising;

means for receiving a request from a user for a voice page through input of a voice code publicly displayed in proximity to the subject of the voice page; and

means for contacting a second voice network access provider to have the second voice network access provider provide the requested voice page to the user, and

wherein the second voice network access provider comprises;

means for receiving a request for a voice page retrieving that voice page requested; and

delivery means for delivering one or more voice pages associated with the voice code input by the user.

28. A method for providing audible content associated with a subject through the use of voice codes associated with voice pages of content comprising the steps of:

storing voice pages at an identifiable location in a multiple voice network access provider system; and

providing a plurality of voice network access provider (VNAP) systems, each voice network access provider system enabling users to request voice pages and delivering one or more voice pages associated with the voice code input by the user;

wherein the voice codes are publicly displayed in proximity to the subject of the voice page,

enabling users to request a voice page through input of a voice page to a VNAP; and

providing the voice page to the user.

29. The method of claim 28 wherein the step of providing comprises transferring the request from one VNAP to a second VNAP that provides the voice page to the user.