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Read-only in-memory tables for intelligent call processing system

  • US 6,718,032 B1
  • Filed: 07/13/2000
  • Issued: 04/06/2004
  • Est. Priority Date: 07/13/1999
  • Status: Expired due to Term
First Claim
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1. An apparatus comprising:

  • a software-controlled call center communication switch;

    a readable, writable table of control information;

    a first read-only copy of said table; and

    a handler operative to query said first copy to obtain a result, and operative to control said call center communication switch to distribute communications in a call center based on said result.

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