Method and system of enhancing emergency call services
First Claim
Patent Images
1. A system comprising:
- an emergency information server for storing pre-provisioned emergency information about a subscriber; and
a switch that receives an emergency service call and queries the emergency information server for the pre-provisioned emergency information, wherein the switch embeds the pre-provisioned emergency information in the emergency service call, wherein the switch sets an emergency information server flag that indicates the pre-provisioned emergency information has been embedded.
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Abstract
A system and method comprises an emergency server for storing pre-provisioned emergency information for a subscriber position and embedding the information in an emergency call delivered to a public safety answering position terminal.
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Citations
22 Claims
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1. A system comprising:
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an emergency information server for storing pre-provisioned emergency information about a subscriber; and
a switch that receives an emergency service call and queries the emergency information server for the pre-provisioned emergency information, wherein the switch embeds the pre-provisioned emergency information in the emergency service call, wherein the switch sets an emergency information server flag that indicates the pre-provisioned emergency information has been embedded. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
an interface that receives the query from the switch;
a processor that receives the query from the interface; and
a database that receives and stores the pre-provisioned emergency information associated with a subscriber station.
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10. The system of claim 9, wherein the subscriber station is a land line subscriber station.
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11. The system of claim 9, wherein the subscriber station is a wireless subscriber station.
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12. The system of claim 9, wherein the database receives pre-provisioned emergency information from an Internet web interface.
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13. The system of claim 9, wherein the database receives pre-provisioned emergency information from a voice response unit.
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14. The system of claim 9, wherein the database receives pre-provisioned emergency information from a customer input terminal.
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15. A system comprising:
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an emergency information server for storing pre-provisioned emergency information about a subscriber, wherein the emergency information server comprises an interface, a processor that receives a query from the interface, and a database that receives and stores the pre-provisioned emergency information associated with a subscriber station and input to the database from a remote device; and
a switch that receives an emergency service call from a subscriber station and queries the interface of the emergency information server for pre-provisioned emergency information about the subscriber, and wherein the pre-provisioned emergency information is embedded in the emergency service call as a data packet as a replacement for every nth voice packet, wherein the switch sets an emergency information server flag that indicates the pre-provisioned emergency information has been embedded.
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16. A method comprising, the steps of:
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storing pre-provisioned emergency information about a subscriber in an emergency information server;
querying the emergency information server from a switch that receives an emergency information call for the pre-provisioned emergency information; and
embedding the pre-provisioned emergency information in the emergency service call;
setting an emergency information server flag that indicates the pre-provisioned emergency information has been embedded. - View Dependent Claims (17, 18, 19, 20, 21, 22)
supplying the pre-provisioned emergency information to the database from a remote device. -
22. The method of claim 21, wherein the remote device is at least one of an Internet web interface, a voice response unit and a customer input terminal.
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Specification