Apparatus, method, and record medium for automatically categorizing received mail messages

• US 6,721,402 B2
• Filed: 04/09/2002
• Issued: 04/13/2004
• Est. Priority Date: 04/20/2001
• Status: Expired due to Fees

• Current Assignee: NEC Corporation
• Original Assignee: NEC Corporation
• Inventors: Usami, Shinya
• Primary Examiner(s): Tsang, Fan
• Assistant Examiner(s): Anwah, Olisa
• Application Number:
  US10/118,239
• Publication Number:
  US 20020154746A1
• Time in Patent Office: 735 Days
• Field of Search: 379/88.22, 379/67.1, 379/88.12, 379/100.08, 379/93.17, 379/93.24, 709/203, 709/200, 709/206, 709/207, 709/208
• US Class Current: 379/93.24
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04M 1/27453 Directories allowing storage of additional subscriber data, e.g. metadata
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 1/72451 according to schedules, e.g. using calendar applications

Abstract

The present invention provides apparatus and method for automatically categorizing received mail messages. According to the apparatus and method, the importance of a received mail message is determined. Depending on the determined result, a reply mail message is sent. Alternatively, user is periodically notified of the received mail message. As a result, user can easily send a reply mail message or perform a callback. A controlling portion determines whether a sender mail address added to a received mail message or character information contained in a title of the received mail message has been registered with a memory. When the sender mail address or the character information has been registered, the received mail message is considered as an important mail message. Corresponding to schedule data recorded in the memory, a reply mail message is sent or user is notified of the received mail message using an audio alarm.

Claims

1. A method of automatically categorizing and reporting received communications, comprising the steps of:

comparing sender information in a communication received by a recipient to sender information stored in a memory;

when the sender information in the received communication matches sender information in the memory, determining whether the received communication has been designated with a predetermined urgency designation;

when the sender information in the received communication matches the sender information in the memory and has been designated with the predetermined urgency designation, comparing a time of receipt of the received communication to a schedule stored in the memory, wherein the schedule includes a time period when a response cannot be sent immediately;

when the sender information in the received communication matches the sender information in the memory and has been designated with the predetermined urgency designation and the time of receipt is during the time period when a response cannot be sent immediately, automatically sending a response from the recipient to the sender and displaying a first message to the recipient, the response indicating that the recipient is unavailable to reply immediately and the first message indicating that the response has been automatically sent;

when the sender information in the received communication matches the sender information in the memory and has been designated with the predetermined urgency designation and the time of receipt is not during the time period when a response cannot be sent immediately, initiating an alarm and displaying a second message to the recipient indicating that a communication has been received for which an immediate response is required;

when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, determining whether the received communication includes a predetermined keyword;

when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, and the received communication includes the predetermined keyword, comparing a time of receipt of the received communication to a schedule stored in the memory, wherein the schedule includes a time period when a response cannot be sent immediately;

when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, the received communication includes the predetermined keyword and the time of receipt is during the time period when a response cannot be sent immediately, automatically sending a response from the recipient to the sender and displaying said first message to the recipient, the response indicating that the recipient is unavailable to reply immediately; and

when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, the received communication includes the predetermined keyword and the time of receipt is not during the time period when a response cannot be sent immediately, initiating an alarm and displaying said second message to the recipient.

2. The method of claim 1, further comprising the step of, when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, and the received communication does not include the predetermined keyword, displaying to the recipient a third message indicating that a communication has been received.

3. The method of claim 1, wherein the sender information comprises any one of a name, address, and telephone number of the sender.

4. The method of claim 1, further comprising the step of, when said first message is selected, displaying a contents of the received communication.

5. The method of claim 1, further comprising the step of, when said second message is selected, displaying a contents of the received communication.

6. The method of claim 1, further comprising the step of, when said third message is selected, displaying a list of the received communications concerned.

7. The method of claim 6, further comprising the step of, when any one of the received communications concerned in said list is selected, displaying a contents of the selected communication.

8. An apparatus for automatically categorizing and reporting received communications, comprising:

means for comparing sender information in a communication received by a recipient to sender information stored in a memory;

means for, when the sender information in the received communication matches sender information in the memory, determining whether the received communication has been designated with a predetermined urgency designation;

means for, when the sender information in the received communication matches the sender information in the memory and has been designated with the predetermined urgency designation, comparing a time of receipt of the received communication to a schedule stored in the memory, wherein the schedule includes a time period when a response cannot be sent immediately;

means for, when the sender information in the received communication matches the sender information in the memory and has been designated with the predetermined urgency designation and the time of receipt is during the time period when a response cannot be sent immediately, automatically sending a response from the recipient to the sender and displaying a first message to the recipient, the response indicating that the recipient is unavailable to reply immediately and the first message indicating that the response has been automatically sent;

means for, when the sender information in the received communication matches the sender information in the memory and has been designated with the predetermined urgency designation and the time of receipt is not during the time period when a response cannot be sent immediately, initiating an alarm and displaying a second message to the recipient indicating that a communication has been received for which an immediate response is required;

means for, when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, determining whether the received communication includes a predetermined keyword;

means for, when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, and the received communication includes the predetermined keyword, comparing a time of receipt of the received communication to a schedule stored in the memory, wherein the schedule includes a time period when a response cannot be sent immediately;

means for, when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, the received communication includes the predetermined keyword and the time of receipt is during the time period when a response cannot be sent immediately, automatically sending a response from the recipient to the sender and displaying said first message to the recipient, the response indicating that the recipient is unavailable to reply immediately; and

means for, when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, the received communication includes the predetermined keyword and the time of receipt is not during the time period when a response cannot be sent immediately, initiating an alarm and displaying said second message to the recipient.

9. The apparatus of claim 8, further comprising the step of, when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, and the received communication does not include the predetermined keyword, displaying to the recipient a third message indicating that a communication has been received.

10. The apparatus of claim 8, wherein the sender information comprises any one of a name, address, and telephone number of the sender.

11. The apparatus of claim 8, further comprising the step of, when said first message is selected, displaying a contents of the received communication.

12. The apparatus of claim 8, further comprising the step of, when said second message is selected, displaying a contents of the received communication.

13. The apparatus of claim 9, further comprising the step of, when said third message is selected, displaying a list of the received communications concerned.

14. The apparatus of claim 13, further comprising the step of, when any one of the received communications concerned in said list is selected, displaying a contents of the selected communication.

15. A computer program product embodied on a computer-readable medium and comprising codes that, when executed, cause a computer to perform a method for automatically categorizing and reporting received communications, comprising the steps of:

comparing sender information in a communication received by a recipient to sender information stored in a memory;

when the sender information in the received communication matches sender information in the memory, determining whether the received communication has been designated with a predetermined urgency designation;

when the sender information in the received communication matches the sender information in the memory and has been designated with the predetermined urgency designation, comparing a time of receipt of the received communication to a schedule stored in the memory, wherein the schedule includes a time period when a response cannot be sent immediately;

when the sender information in the received communication matches the sender information in the memory and has been designated with the predetermined urgency designation and the time of receipt is during the time period when a response cannot be sent immediately, automatically sending a response from the recipient to the sender and displaying a first message to the recipient, the response indicating that the recipient is unavailable to reply immediately and the first message indicating that the response has been automatically sent;

when the sender information in the received communication matches the sender information in the memory and has been designated with the predetermined urgency designation and the time of receipt is not during the time period when a response cannot be sent immediately, initiating an alarm and displaying a second message to the recipient indicating that a communication has been received for which an immediate response is required;

when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, determining whether the received communication includes a predetermined keyword;

when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, and the received communication includes the predetermined keyword, comparing a time of receipt of the received communication to a schedule stored in the memory, wherein the schedule includes a time period when a response cannot be sent immediately;

when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, the received communication includes the predetermined keyword and the time of receipt is during the time period when a response cannot be sent immediately, automatically sending a response from the recipient to the sender and displaying said first message to the recipient, the response indicating that the recipient is unavailable to reply immediately; and

when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, the received communication includes the predetermined keyword and the time of receipt is not during the time period when a response cannot be sent immediately, initiating an alarm and displaying said second message to the recipient.

16. The computer program product of claim 15, wherein said method further comprises the step of, when the sender information in the received communication does not match the sender information in the memory or the received communication has not been designated with the predetermined urgency designation, and the received communication does not include the predetermined keyword, displaying to the recipient a third message indicating that a communication has been received.

17. The computer program product of claim 15, wherein the sender information comprises any one of a name, address, and telephone number of the sender.

18. The computer program product of claim 15, wherein said method further comprises the step of, when said first message is selected, displaying a contents of the received communication.

19. The computer program product of claim 15, wherein said method further comprises the step of, when said second message is selected, displaying a contents of the received communication.

20. The computer program product of claim 16, wherein said method further comprises the step of, when said third message is selected, displaying a list of the received communications concerned.

21. The computer program product of claim 20, wherein said method further comprises the step of, when any one of the received communications concerned in said list is selected, displaying a contents of the selected communication.