Pre-paid wireless interactive voice response system with variable announcements

• US 6,728,353 B1
• Filed: 12/28/2000
• Issued: 04/27/2004
• Est. Priority Date: 07/07/2000
• Status: Expired due to Term

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Rudd, Adrian C., Meek, Susan F., Boyden, Brenda L., Espejo, Judith C., Casey, Lance F., Andia, Carmen D., Martin, Judy D.
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US09/749,822
• Time in Patent Office: 1,216 Days
• Field of Search: 379/67.1, 379/76, 379/88.05, 379/88.06, 379/88.16, 379/88.22, 379/88.23, 379/88.24, 379/114.15, 379/114.16, 379/114.17, 379/114.2, 455/412.1, 455/413, 455/414.1, 455/414.2, 455/563
• US Class Current: 379/114.2
• CPC Class Codes: H04M 15/68 Payment of value-added services
• CPC Class Codes: H04M 15/8038 Roaming or handoff
• CPC Class Codes: H04M 17/00 Prepayment of wireline communication systems, wireless communication systems or telephone systems using a coded card to authorise calls from a telephone set H04M1/675
• CPC Class Codes: H04M 17/20 with provision for recharging the prepaid account or card, or for credit establishment
• CPC Class Codes: H04M 2215/0196 Payment of value-added services, mainly when their charges are added on the telephone bill, e.g. payment of non-telecom services, e-commerce, on-line banking
• CPC Class Codes: H04M 2215/2026 Wireless network, e.g. GSM, PCS, TACS
• CPC Class Codes: H04M 2215/32 Involving wireless systems
• CPC Class Codes: H04M 2215/34 Roaming
• CPC Class Codes: H04M 2215/7442 Roaming
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/24 Accounting or billing

Abstract

A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding locations where pre-paid calling cards can be purchased. The system also includes provisions that provide customers with locations that are close to or within a ZIP code entered by the customer. Customers can also retrieve multiple locations.

Claims

1. An interactive voice response IVR system for pre-paid wireless services, comprising:

a peripheral device of a wireless provider in communication with a mobile switching system, the mobile switching system capable of communicating with at least one wireless device; and

an IVR application on the peripheral device comprising a menu driven system adapted to receive information from a customer of the wireless provider,

wherein the menu driven system responds to the information received from the customer by reciting at least one location at which pre-paid calling cards can be purchased.

2. The interactive voice response system according to claim 1, wherein the information received from the customer is a zip code.

3. The interactive voice response system according to claim 1, wherein the system provides names and addresses of the locations.

4. The interactive voice response system according to claim 1, wherein the system retains names and addresses of the locations in a database.

5. The interactive voice response system according to claim 1, wherein the system retrieves the locations, along with names and addresses of the locations, in response to the information provided by the customer and randomly orders a list of locations.

6. The interactive voice response system according to claim 5, wherein the system recites a first sub-list, the first sub-list comprising the first several locations in the list of locations.

7. The interactive voice response system according to claim 6, wherein the system provides the customer with the option of hearing a second sub-list of locations after the system has recited all of the locations in the first sub-list of locations, the second sub-list of locations comprising several locations, the second several locations following the first several locations in the list of locations.

8. The interactive voice response system according to claim 1, wherein the peripheral device is an Service Control Point (SCP) that communicates with the mobile switching system using Intelligent Network (IN) Transactional Capabilities Application Part (TCAP) messaging.

9. The interactive voice response system according to claim 8, wherein the SCP communicates with an Intelligent Peripheral using Transmission Control Protocol/Internet Program (TCP/IP).

10. The interactive voice response system according to claim 8, wherein the SCP communicates with an Intelligent Peripheral using IN TCAP messaging.

11. The interactive voice response system according to claim 1, wherein the peripheral device is an SCP that communicates with the mobile switching system using TCP/IP.

12. The interactive voice response system according to claim 11, wherein the SCP communicates with an Intelligent Peripheral using TCP/IP.

13. The interactive voice response system according to claim 11, wherein the SCP communicates with an Intelligent Peripheral using IN TCAP messaging.

14. The interactive voice response system according to claim 1, wherein the peripheral device is an SCP, the SCP communicates with an Intelligent Peripheral, and wherein the Intelligent Peripheral plays voice messages through a voice path to the mobile switching system.