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Telephony system for conducting multimedia telephonic conferences over a packet-based network

  • US 6,731,609 B1
  • Filed: 08/31/1999
  • Issued: 05/04/2004
  • Est. Priority Date: 12/31/1998
  • Status: Expired due to Term
First Claim
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1. In a packet-based network having a caller system transmitting a request to conduct a multimedia telephonic conference, a multimedia telephonic communication system, comprising:

  • a server system coupled to a plurality of agent systems, and the server system in communication with the caller system via the packet-based network for receiving the request, the server system having software installed thereon and a processor executing the software, the software including;

    an automatic call distributor (ACD) for controlling multimedia telephonic conferences by selecting at least one agent system among the plurality of agent systems for communication with the caller system;

    a call processing system responsive to the selection by the ACD of the at least one agent system to establish the multimedia telephonic conference between the caller system and the at least one agent system; and

    a computer technology integration (CTI) subsystem in communication with a CTI server for conducting conferences through the CTI server.

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