URL-based dialing for voice telephone calls
First Claim
1. A method of establishing a POTS call between a calling party and a called party wherein said called party is identified by uniform resource locator (URL) information, comprising the steps of:
- establishing a first POTS call from said calling party to a DNS lookup service using a predetermined access number;
transferring said URL information from said calling party to said DNS lookup service via said first POTS call;
retrieving a target telephone number of said called party from a DNS database of said DNS lookup service in response to said URL information; and
establishing a second POTS call between said calling party and said called party in response to said target telephone number.
1 Assignment
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Accused Products
Abstract
A uniform resource locator (URL) used for Internet access is employed as a name for dialing a plain old telephone service (POTS) voice call to a party associated with a specific Internet site. Due to the worldwide nature of the Internet, the large size of many of the companies with Internet sites, the temporary unavailability of specific sites, and for other reasons, it can be extremely difficult to place a telephone call to the appropriate individual, department, or other representatives with knowledge about a specific Internet site. The present invention provides an automated “name translation” from a URL to a target telephone number in response to requests initiated within the telephone system by a calling party. The entity owning the website achieves improved availability to the public via voice telephone calls because the URL names are convenient, familiar, and meaningful to customers. The invention expands the role of domain name system (DNS) servers by making them a tie-point for a voice calling service.
27 Citations
15 Claims
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1. A method of establishing a POTS call between a calling party and a called party wherein said called party is identified by uniform resource locator (URL) information, comprising the steps of:
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establishing a first POTS call from said calling party to a DNS lookup service using a predetermined access number;
transferring said URL information from said calling party to said DNS lookup service via said first POTS call;
retrieving a target telephone number of said called party from a DNS database of said DNS lookup service in response to said URL information; and
establishing a second POTS call between said calling party and said called party in response to said target telephone number. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
said IVR device formatting a lookup request in response to said URL information;
said IVR device transmitting said lookup request to said DNS server via a TCP/IP interface; and
said DNS server returning said target telephone number via said TCP/IP interface.
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6. The method of claim 5 wherein said lookup request identifies a service type corresponding to POTS voice service.
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7. The method of claim 5 wherein said DNS lookup service further includes a service control point (SCP), said method further comprising the steps of:
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said IVR device transmitting said target telephone number to said SCP; and
said SCP transferring said first POTS call to said target telephone number of said called party to establish said second POTS call.
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8. The method of claim 7 wherein said transfer is comprised of release link trunking.
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9. The method of claim 5 further comprising the steps of:
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said IVR device transmitting data representing said target telephone number to said calling party; and
said calling party directly dialing said calling party in response to said target telephone number.
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10. A method of operating a DNS lookup service for providing POTS telephone number information corresponding to uniform resource locator (URL) data so that a POTS call can be established between a requestor and a web-page contact, said method comprising the steps of:
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compiling a domain name system (DNS) database correlating said URL data of respective web-pages with a respective IP address and a respective telephone number for a respective web-page contact;
receiving a first POTS call from said requestor made to a predetermined access number;
receiving said URL data from said requestor;
retrieving a target telephone number of a respective web-page contact from said DNS database in response to said URL data; and
reporting said target telephone number in order to complete said POTS call from said requestor to said web-page contact. - View Dependent Claims (11, 12, 13, 14)
said IVR device formatting a lookup request in response to said URL data;
said IVR device transmitting said lookup request to said DNS server via a TCP/IP interface; and
said DNS server returning said target telephone number via said TCP/IP interface.
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14. The method of claim 13 wherein said lookup request identifies a service type corresponding to POTS voice service.
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15. A software product for a DNS lookup service to provide POTS telephone number information corresponding to uniform resource locator (URL) data so that a POTS call can be established between a requester and a web-page contact, said software product comprising:
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software configured to access a domain name system (DNS) database correlating said URL data of respective web-pages with a respective IP address and a respective telephone number for a respective web-page contact;
software configured to receive said URL data from said requestor;
software configured to retrieve a target telephone number of a respective web-page contact from said DNS database in response to said URL data; and
software configured to report said target telephone number in order to complete said POTS call from said requestor to said web-page contact.
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Specification