Network based automotive service monitoring system

• US 6,732,028 B2
• Filed: 02/15/2001
• Issued: 05/04/2004
• Est. Priority Date: 02/15/2001
• Status: Expired due to Fees

• Current Assignee: JOE Auto Incorporated
• Original Assignee: JOE Auto Incorporated
• Inventors: Davis, Richard, Vanstory, Randy, Graham, Lynn B.
• Primary Examiner(s): Beaulieu, Yonel
• Application Number:
  US09/784,603
• Publication Number:
  US 20020111727A1
• Time in Patent Office: 1,174 Days
• Field of Search: 701/29, 701/33, 701/35, 731/172, 731/173
• US Class Current: 701/33
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance

Abstract

A network based automotive service monitoring system having one or more video transmission devices, the video transmission devices being positioned within one or more service bays to allow viewing of the service event. The system may include one or more user computers operated by the one or more users and one or more network servers, the network servers in communication with the one or more user computers, the network server being configured to relay video transmissions of the service event from the one or more video transmission devices to the one or more user computers via a communications network.

Claims

1. An automotive service monitoring system comprising:

at least one vehicle service bay at a service facility, the service bay being operable to provide for the performance of service events on a user'"'"'s vehicle, the user'"'"'s vehicle having a user associated therewith;

at least one video camera positioned with respect to the service bay and a user'"'"'s vehicle to provide for transmitting images of the user'"'"'s vehicle;

a computer comprising a network server adapted to receive images from the video camera, the network server being connected to a network accessible by a user computer whereby the user of the user'"'"'s vehicle disposed in the service bay may view a service event being performed on the user'"'"'s vehicle; and

a user database operably connected to the network server, the database including at least a service arrangement module and a service event viewing module whereby the user may obtain access to the database to obtain information comprising viewing an active service event on the user'"'"'s vehicle via the video camera and determining the service status of the user'"'"'s vehicle pursuant to the user entering one of a transaction code and password via the user computer operably connected to the network server via the network comprising the Internet.

2. The service monitoring system set forth in claim 1 wherein:

the database is configured to provide for the user to view images from the video camera only if the user'"'"'s vehicle is in the service bay.

3. The service monitoring system set forth in claim 1 including:

a component of the database operable to allow the user to view a demonstration repair corresponding to a repair being performed on the user'"'"'s vehicle.

4. The service monitoring system set forth in claim 1 including:

a component of the database operable to allow the user to view and approve a cost estimate for a repair to be performed on the user'"'"'s vehicle.

5. The service monitoring system set forth in claim 1 including:

a component of the database accessible to the user to provide for the user to make payment for the repairs to the user'"'"'s vehicle.

6. The service monitoring system set forth in claim 1 including:

a service arrangement module associated with the database and operable for prompting the user via the user'"'"'s computer and the network server to enter user and vehicle information related to the service event and for providing a transaction code to the user.

7. The service monitoring system set forth in claim 1 including:

a component associated with the database for receiving one of a login identifier and a password for the user for giving the user direct access to the components of the database related to arranging for service to be performed on the user'"'"'s vehicle, viewing the user'"'"'s vehicle via the video camera and determining the service status of the user'"'"'s vehicle.

8. A method of monitoring an automotive service event via a communications network comprising the steps of:

providing at least one vehicle service bay at a service facility, the service bay being operable to provide for the performance of a service event on a user'"'"'s vehicle, the user'"'"'s vehicle having a user associated therewith, the service bay including at least one video camera positioned with respect to the service bay and the user'"'"'s vehicle to provide for transmitting images of the user'"'"'s vehicle, a computer comprising a network server adapted to receive images from the video camera, the network server being connected to a network accessible by a user computer whereby the user of the user'"'"'s vehicle disposed in the service bay may view a service event being performed on the user'"'"'s vehicle, and a user database operably connected to the network server, the database including at least a service arrangement module and a service event viewing module whereby the user of the user'"'"'s vehicle may obtain access to the database;

accessing the database via a user computer, a network comprising the Internet and the network server;

entering one of a transaction code and a password via the user computer; and

selectively obtaining access to the service arrangement module to obtain information comprising the service status of the user'"'"'s vehicle and viewing the user'"'"'s vehicle directly in the service bay via the video camera.

9. The method set forth in claim 8 including the step of:

viewing a demonstration repair via the user computer and the network server, the demonstration repair corresponding to a repair being performed on the user'"'"'s vehicle in the service bay.

10. The method set forth in claim 8 including the step of:

viewing a cost estimate via the user computer and the network server, the cost estimate being for a repair to be performed on the user'"'"'s vehicle.

11. The method set forth in claim 8 including the step of:

making payment for the repair to the user'"'"'s vehicle via the user computer and the network server.

12. The method set forth in claim 8 including the step of:

obtaining access to the database via the user computer and the network server and entering user and vehicle information related to a service event and receiving a transaction code via the network server and the user computer.

13. The method set forth in claim 8 including the step of:

entering one of a transaction code and a password by the user via the user'"'"'s computer and the network server to gain access to the database for selectively viewing the user'"'"'s vehicle via the video camera or determining the service status of the user'"'"'s vehicle.