Method and system for integrating telephone voice communications into a client-server architecture

• US 6,732,143 B1
• Filed: 08/11/2000
• Issued: 05/04/2004
• Est. Priority Date: 08/11/2000
• Status: Active Grant

• Current Assignee: Oracle America, Inc. (Oracle Corporation)
• Original Assignee: Sun Microsystems Incorporated (Oracle Corporation)
• Inventors: Saulsbury, Ashley N.
• Primary Examiner(s): Maung, Zarni
• Application Number:
  US09/637,457
• Time in Patent Office: 1,362 Days
• Field of Search: 709/203, 709/227, 709/238, 709/239, 709/217, 370/211, 370/212
• US Class Current: 709/203
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A method and apparatus for routing a telephone signal having a call destination indicator via a client-server network to a desired user, wherein a server contains an association between user identifiers and telephone destination identifiers, and the server associates each user having a user identifier with a client machine having a client identifier that is employed by the user. The server directs the telephone signal over the client-server network to a telephone appliance coupled to a client machine having a client indicator associated with the user call destination identifier that matches the call destination identifier of the telephone signal.

Claims

1. A method for directing a received digitized representation of a telephone call having a call destination indicator, from a calling party, over a client-server network to a first user, the method comprising:

maintaining, at a server, an association among a first-user identifier corresponding to a first user and a first-user call destination-identifier;

generating, at a first client within said client-server network, a first-user identifier in response to a user-identification event;

transmitting, from said first client to said server, said generated first-user identifier and a generated first-client identifier associated with said first client, without said first user explicitly identifying said client to said server;

receiving at said server said generated first-user identifier and said generated first-client identifier;

dynamically associating at said server said generated first-client identifier with said first-user identifier for a period temporally concurrent with the use of said first client by said first user;

in response to receipt at said server of a digitized representation of a telephone call initiated by said calling party and including said first-user call-destination identifier, establishing a real-time bi-directional voice connection between said server and said first client having said first-client identifier, said real-time bi-directional voice communication including first and second digitized voice communications in opposite directions;

forwarding from said server at least a portion of said first digitized voice communication to a telephone appliance communicably coupled to said first client; and

receiving at said server from said telephone appliance via said first client at least a portion of said second digitized voice communication.

2. The method of claim 1, further comprising:

maintaining an association among a second-user identifier corresponding to a second user and a second-user call-destination identifier;

associating a default value with said second-user identifier in the event the second user is not logged onto said client-server network; and

in response to receipt at said server of said digitized representation of said telephone call initiated by said calling party, wherein said telephone call includes said second-user call-destination identifier, directing said digitized representation of said telephone call to a default answering system associated with said default value.

3. The method of claim 1, wherein establishing said real-time bi-directional voice connection includes establishing an ethernet connection between said server and said client.

4. The method of claim 3, wherein said real-time bi-directional voice connection comprises a voice-over-internet-protocol connection.

5. The method of claim 1, wherein said first client comprises a thin client.

6. The method of claim 1, wherein said server is operative to execute at least some application invoked by said first client and said first client comprises a thin client.

7. Apparatus for directing a received digitized representation of a telephone call having a call destination indicator, from a calling party, over a client-server network to a first user, the apparatus comprising:

a server operative to maintain an association among a first-user identifier corresponding to a first user and a first-user call-destination identifier;

a first client comprising one of a plurality of clients, said first client operative in response to a user-identification event to generate a first-user identifier and to transmit to said server said generated first-user identifier and a generated first-client identifier identifying said first client without said first user explicitly identifying said client to said server;

said server being operative to receive said generated first-user identifier and said generated first-client identifier and to dynamically associate said generated first-client identifier with said first-user identifier for a period temporally concurrent with the use of said first client by said first user;

said server being operative in response to receipt of a digitized representation of a telephone call initiated by said calling party and including said first-user call-destination identifier, to establish a real-time bi-directional voice connection between said server and a selected one of said plurality of clients identified by said generated first-client identifier, said real-time bi-directional voice connection including first and second digitized voice communications in opposite directions;

to forward at least a portion of said first said digitized voice communication to a telephone appliance communicably coupled to said first client; and

to receive from said telephone appliance via said first client at least a portion of said second digitized voice communication.

8. A method of forwarding a telephone call from a calling party to first user, the method comprising:

at a server, associating the first user with a first-user identifier and a first-user call-destination identifier,

at a client in communication with the server,

receiving logon data associated with a logon of the first user onto the client,

based on receiving the logon data, transmitting to the server the first-user identifier and a client identifier, without the first user explicitly identifying the client to the server,

at the server,

based on receiving the first-user identifier and the client identifier, associating the first-user identifier with the client identifier,

receiving a telephone call from the calling party and associated with the first-user call-destination identifier, and

forwarding the telephone call to the client.

9. The method of claim 8, wherein the logon data includes one or more of:

a username, a password, a smart card, and biometric data.

10. The method of claim 8, wherein receiving the telephone call from the calling party includes:

receiving a digitized representation of the telephone call.

11. The method of claim 8, wherein forwarding the telephone call to the client includes:

establishing a connection between the server and the client.

12. The method of claim 11, wherein establishing the connection between the server and the client includes:

establishing a bi-directional voice connection between the server and the client.

13. The method of claim 12, wherein the bi-directional voice connection includes a voice connection based on one or more of:

an Ethernet protocol and a Voice-over-Internet protocol.

14. The method of claim 8, wherein forwarding the telephone call to the client includes:

forwarding the telephone call to a telephone appliance in communication with the client.

15. The method of claim 8, wherein forwarding the telephone call to the client includes:

determining whether a logout message has been received from the client, and

based on the logout message not having been received, forwarding the call to the client.

16. The method of claim 15, further comprising:

based on the logout message having been received, forwarding the call to a default answer system.

17. The method of claim 8, wherein the client includes a thin client.

18. A system for forwarding a telephone call from a calling party to a first user, the system comprising:

a server configured to associate a first user with a first-user identifier and a first-user call destination identifier, and

a client in communication with the server and configured to;

receive logon data associated with a logon of the first user onto the client, and

based on receiving the logon data, transmit to the server the first-user identifier and a client identifier, without the first user explicitly identifying the client to the server, the server being further configured to;

based on receiving the first user identifier and the client identifier, associate the first-user identifier with the client identifier,

receive a telephone call from the calling party and associated with the first-user call-destination identifier, and

forward the telephone call to the client.

19. The system of claim 18, wherein the logon data includes one or more of:

a username, a password, a smart card, and biometric data.

20. The system of claim 18, wherein the server is configured to receive a digitized representation of the telephone call.

21. The system of claim 18, wherein the server is configured to establish a connection between the server and the client.

22. The system of claim 21, wherein the connection includes a bi-directional voice connection between the server and the client.

23. The system of claim 22, wherein the bi-directional voice connection includes a voice connection based on one or more of:

an Ethernet protocol and a Voice-over-Internet protocol.

24. The system of claim 18, wherein the server is configured to forward the telephone call to a telephone appliance in communication with the client.

25. The system of claim 18, wherein the server is configured to:

determine whether a logout message has been received from the client, and

based on the logout message not having been received, forward the call to the client.

26. The system of claim 18, wherein the server is configured to:

determine whether a logout message has been received from the client, and

based on the logout message having been received, forward the call to a default answering system.

27. The system of claim 18, wherein the client includes a thin client.