Please download the dossier by clicking on the dossier button x
×

Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator

  • US 6,732,188 B1
  • Filed: 12/15/1999
  • Issued: 05/04/2004
  • Est. Priority Date: 12/15/1999
  • Status: Expired due to Term
First Claim
Patent Images

1. A method of processing an incoming communication received over a computer network, the method comprising the steps of:

  • determining at least a portion of a network source address associated with an originator of the communication; and

    selecting a particular type of treatment for the communication based at least in part on the determined portion of the source address;

    wherein the determined portion of the source address is utilized in conjunction with one or more specified rules to control the activation of a live agent support icon presentable to the originator of the communication via a web page, the live agent support icon thereby being controllable between an activated state, in which the live agent support icon is presented to the originator via the web page, and an inactivated state, in which the live agent support icon is not presented to the originator via the web page, based at least in part on the determined portion of the source address.

View all claims
  • 19 Assignments
Timeline View
Assignment View
    ×
    ×