Method and system for priority call processing

• US 6,735,292 B1
• Filed: 12/17/1999
• Issued: 05/11/2004
• Est. Priority Date: 12/17/1999
• Status: Expired due to Fees

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: WorldCom, Inc. (Verizon Communications Inc.)
• Inventors: Johnson, William J.
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): Nguyen, Quynh H.
• Application Number:
  US09/466,018
• Time in Patent Office: 1,607 Days
• Field of Search: 379/201-1-2, 379/207.02, 379/207-1-2, 379/211.01, 379/211.02, 379/215.01
• US Class Current: 379/201.01
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 2242/06 Lines and connections with preferential service
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A method of and system for providing special call processing based upon called party specified masks and the status of electronic mail, electronic calendar, and voice mail items associated with the called party and a calling party receives a request to set up a call between a calling party number and a called party number. The system determines if the called number is associated with a mask entry that matches the calling number. If so, the system provides special processing of the call based upon the matching mask entry. The mask entry may be specified by digits and or wild card characters. Special processing is specified by a disposition code in the matching mask entry. If the called number is not associated with a mask entry that matches calling number, the system determines if the called party has a call priority setting set to on for at least one of electronic mail, electronic calendar, or voice mail priority processing. If so, the system determines the status of the at least one electronic mail, electronic calendar, and voice mail between the called party and said calling party, and processes the call based upon the status.

Claims

1. A method of processing a call between a calling number and a called number, which comprises the steps of:

determining if said called number is associated with a mask entry that matches said calling number;

if said called number is associated with the mask entry, providing special processing of said call based upon said matching mask entry; and

if said called number is not associated with the mask entry, processing said call based upon status of an electronic mail, according to a call priority setting,

wherein, status of the electronic mail includes existence of an electronic mail item in a priority repository of said called party.

2. The method as claimed in claim 1, wherein said mask entry is specified by digits.

3. The method as claimed in claim 1, wherein said mask entry is specified by digits and at least one wild card character.

4. The method as claimed in claim 3, wherein said wild card character specifies a single digit position in a calling number.

5. The method as claimed in claim 3, wherein said wild card character specifies a group of digits in a calling number.

6. The method as claimed in claim 1, wherein said mask entry includes a disposition code, and said step of providing special processing includes the step of processing said call based upon said disposition code.

7. The method as claimed in claim 1, wherein said electronic mail item includes a priority electronic mail item.

8. The method as claimed in claim 7, wherein said priority electronic mail item is a confirm on delivery mail item from said called party to said calling party.

9. The method as claimed in claim 7, wherein said priority electronic mail item is a confirm on delivery mail item from said called party to said calling party delivered within a set time period prior to receipt of said request to set up said call.

10. The method as claimed in claim 9, wherein said time period is set by said called party.

11. The method as claimed in claim 7, wherein said priority electronic mail item is an unanswered confirm on delivery electronic mail item from said called party to said calling party.

12. The method as claimed in claim 1, wherein said step of processing of said call based upon said status includes the step of:

waiting said call if said called patty telephone device is busy.

13. The method as claimed in claim 12, including the step of:

providing a special notification to said called party that a priority call is waiting.

14. The method as claimed in claim 1, wherein said step of providing special processing includes the step of:

overriding call forwarding.

15. The method as claimed in claim 14, wherein said step of overriding call forwarding includes the step of:

ringing the number of said called party if said called number is forwarded to a second number.

16. The method as claimed in claim 15, including the step of:

forwarding said call to said second number if the telephone device associated with said called party number is not answered within a selected number of rings.

17. The method as claimed in claim 15, wherein said ringing step includes the step of:

providing a special priority ringing tone.

18. A system for processing a call between a calling number and a called number, said system configured to perform the method as claimed in claim 1.

19. The method as claimed in claim 1, further comprising:

selectively processing said call based upon status of voice mail according to the call priority setting associated with the voice mail.

20. The method as claimed in claim 19, wherein said voice mail status include the existence of a voice mail message from said called party to said calling party.